Agoda

This role leads Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth through banks, card issuers, and digital wallets. You will define the partnership strategy, manage key accounts, and negotiate commercial agreements to unlock joint business opportunities. The position requires a hands-on approach to executing campaigns and product integrations while collaborating cross-functionally with teams in Commercial, Marketing, Product, Finance, Legal, and Operations. You will leverage data to optimize performance and ensure the successful scaling of high-impact partnerships. You will be responsible for identifying new partnership opportunities, building compelling business cases, and leading negotiations with prospective and existing partners. The ideal candidate combines strong commercial acumen with analytical rigor to influence internal and external stakeholders. This role is based in Bangkok or Shanghai with a hybrid setup, and relocation support is provided for eligible candidates.

This role leads Agoda's strategic partnership strategy for financial institutions in Taiwan, focusing on building and scaling high-impact relationships with banks, card issuers, and digital wallets. You will drive customer acquisition and commercial growth by developing compelling value propositions and managing key accounts. The position requires cross-functional collaboration with Marketing, Product, Finance, and Legal teams to execute partnership initiatives from concept to optimization. You will own a portfolio of strategic partners, negotiating commercial agreements and driving performance across the Taiwan market. The ideal candidate combines strong business development acumen with analytical rigor to identify new opportunities and optimize existing partnerships. This hands-on leadership role demands the ability to influence internal stakeholders while delivering measurable business outcomes in a fast-paced environment.

You will lead Agoda's strategic partnership strategy for financial institutions in Taiwan, focusing on developing and managing relationships with banks, card issuers, and digital wallets. This role requires identifying new partnership opportunities, negotiating commercial agreements, and driving performance across the financial ecosystem. You will work cross-functionally with teams in Commercial, Marketing, Product, Finance, Legal, and Operations to bring partnership opportunities from concept to execution. The ideal candidate possesses strong business development experience, sharp commercial judgment, and analytical rigor. You will help shape the local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners. This position requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes.

Lead the project management team for the B2B Partnerships and Automation team within Agoda's Customer Experience Group. Own the end-to-end vision, structure, and performance of the project management function, setting strategic direction and annual OKRs aligned with global priorities. Drive the portfolio of initiatives focused on automation, AI, and tooling to improve customer and agent experiences, as well as process optimization across the post-booking journey. Partner with commercial stakeholders to translate business needs into deliverable work and ensure the team supports critical business initiatives. This role requires a blend of strategic problem-solving, hands-on execution, and senior stakeholder management in a fast-paced, data-driven environment.

We are seeking a People Technology Security Specialist to strengthen the security framework across our People Team platforms. This role focuses on ensuring secure access and data governance within Workday (HRIS), while supporting related systems such as Greenhouse (ATS), Zendesk, and Tableau. You will collaborate closely with IT Security, internal and external audit teams, the Data Privacy team, and the Employee Relations team to drive ongoing improvements to our security framework. This position involves supporting employee and candidate-related audits, ensuring compliance with GDPR and other data protection regulations, and broadening your expertise across the functional aspects of People systems. In this role, you will take ownership of the security architecture for the People Team across all platforms, including Workday, Greenhouse, Zendesk, and Tableau. You will design, implement, and maintain secure access controls, role-based permissions, and cross-platform security standards. You will also lead efforts to continuously improve people data handling workflows by identifying process gaps, implementing best practices, and leveraging technology to optimize efficiency and data integrity. Additionally, you will support, mentor, and potentially lead junior team members, fostering a growth mindset and driving a culture of continuous improvement.

You will be responsible for managing hotel-level relationships within Japan to grow the coverage and quality of Agoda's supply network. Your role involves engaging with high-growth supply partners to highlight revenue opportunities and innovative solutions. You will serve as a strategic consultant, offering advice on how to excel on the Agoda platform and execute focused project sprints to drive results. You will communicate efficiently with partners through various channels, including phone, email, messaging, and webinars. Using data and dashboards, you will prioritize tasks, monitor results, and track progress in internal systems. Additionally, you will train and inform partners on Agoda's technologies, tools, and models while responding to partner requests in a timely and effective manner.

This role leads Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth. You will identify and manage high-impact partnerships with banks, card issuers, and digital wallets to create long-term business value. The position requires a strategic yet hands-on approach to developing joint business plans, negotiating commercial agreements, and executing campaigns that align with market priorities. You will collaborate cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, and Operations to bring partnership opportunities from concept to execution. The role demands strong commercial acumen, analytical rigor, and the ability to influence internal and external stakeholders to deliver measurable outcomes.

Lead Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth. You will define and execute partnership strategies, manage key accounts, and negotiate commercial agreements with banks, card issuers, and digital wallet providers. This role requires a blend of strategic thinking and hands-on execution to build long-term, mutually beneficial relationships. Collaborate cross-functionally with Marketing, Product, Finance, Legal, and Operations teams to bring partnership opportunities from concept to execution. You will analyze performance data to optimize campaigns, develop business cases, and ensure the timely delivery of joint initiatives. The position is based in Bangkok or Shanghai with a hybrid work model and relocation support provided.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda. **The Opportunity:** We are looking for a talented, results-oriented Payments Operations Analyst to join the Agoda finance team. You will: * Analyze payment partner commercials * Validate strategic deals and own invoice reconciliation * Run financial analysis and data-driven insights * Drive business case development for new fintech initiatives This is an ideal role for someone with 2–4 years’ experience in Finance, Fintech/Tech, or Consulting industries, who wants exposure to payments partner management at scale. Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner. **In this Role, you’ll get to own:** **Commercial Operations & Controls** * Perform monthly reconciliation of fintech partner commercials (PSPs, Payment schemes, etc.) on a timely basis * Validate partner invoices against contractual terms and transaction-level data * Ensure reconciliation data pipelines remain accurate and complete by coordinating with BI and external partners * Be the trusted owner of reconciliation controls, maintaining clear documentation and partnering with stakeholders to ensure smooth audit walkthroughs each cycle * Maintain documentation trails and process controls in accordance with Finance governance **What You’ll Need to Succeed:** **Required** * Bachelor’s degree in Finance, Accounting, Economics, Business, or related field * Minimum 2 years of experience in:Consulting (Big4 preferred), Corporate Finance, Fintech / Payments, Commercial Finance or Deal Analytics * Advanced Excel skills: financial modeling proficiency required * Analytical mindset with strong quantitative skills * Detail-oriented with strong internal control awareness * Good written and verbal communication skills in English **Preferred** * Experience in payment ecosystem (PSPs, Payment schemes, etc.) * Exposure to SQL or data querying tools * Experience building structured business cases for senior stakeholders * Experience working cross-functionally in fast-paced environment * Knowledge of OTA business models (Merchant, Agency, Commission-based etc.) #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.