ค้นหาและสำรวจตำแหน่งงาน

Recovery AI & Automation PMO (SPX) - Operations

ช้อปปี้

This role sits within Shopee's Operations function in Bangkok, supporting the SPX (Shopee Express) recovery area. The PMO drives the team's AI and automation roadmap, moving use cases from idea through pilot to live deployment, and scales existing AI solutions while tracking quality and adoption. The position partners with Product and Tech to translate operational pain points into requirements, user stories, and test cases, and builds dashboards to quantify initiative impact such as time saved, manpower freed, cost reduced, and recovery improved. Candidates need a Bachelor's degree in Computer Science, Data Analytics, Industrial Engineering, Business, or a related field, plus 1-3 years of experience in project or program management, product operations, data analytics, or process automation, ideally in logistics or e-commerce. Hands-on experience with AI tools such as LLM prompting, strong analytical skills with Excel/Sheets and SQL or a BI tool, and the ability to manage stakeholders across Ops, Product, and Tech are required.

Service Point Operations (Contract) - SPX Express - Operations - Bangkok

ช้อปปี้

The role is a contract position in Bangkok focused on Service Point and Parcel Shop operations for SPX Express. The successful candidate will resolve daily operational issues, support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics, while coordinating shop escalations with internal teams. The position also involves onboarding and training retail shops, agency partners, or franchise outlets, recommending workflow and digital-tool improvements, and tracking feedback to refine operational guidelines. Candidates need a bachelor's degree or above, strong analytical and problem-solving skills, Excel proficiency, and the ability to work with complex data and multiple priorities.

Workforce Management (Contract) (SPX Express) - Operations

ช้อปปี้

This contract role sits within Shopee's SPX Express operations team in Bangkok, focused on workforce management. The position involves designing and maintaining shift rosters, break schedules, and overtime plans using WFM software, while ensuring coverage meets operational demands and complies with labor laws and shrinkage targets. The role also covers attendance auditing, shift swaps, leave tracking, and reporting discrepancies for payroll accuracy. Candidates should hold a bachelor's degree and be open to new graduates or those with 1+ year of relevant experience. Strong analytical skills, Excel proficiency, attention to detail, and the ability to work with large datasets are required. Experience with Google Sheets or data visualization tools is a plus.

Employee Relation (SPX Express)

ช้อปปี้

The Employee Relation role at Shopee’s SPX Express business in Bangkok handles employee complaints, investigations, and disciplinary processes. Responsibilities include fact finding, conducting interviews, reviewing evidence, analyzing potential policy violations, preparing reports, issuing warning letters and disciplinary actions, and presenting findings and recommendations to management. The role collaborates with HR Business Partners, HR, and business units on investigation outcomes and preventive measures. It also provides labor law and code of conduct consultations, supports HR process-improvement projects, and performs other assigned tasks. Candidates need a relevant bachelor’s degree, excellent Thai and English communication, and two to three years of experience in Employee Relations, HRBP, or Human Resources.

Region Manager - Operations - Bangkok

ช้อปปี้

The role leads end-to-end sorting operations across regional hubs in Thailand's North, South, or Northeast, reporting to the RC Operations Lead. The manager oversees multi-site throughput in a high-volume, semi-automated environment and drives completion of sorting volume targets. The position requires a bachelor's degree in logistics, supply chain management, industrial engineering, or a related field, plus at least 8–10 years in logistics or warehouse operations, including five years leading sorting centers, fulfillment operations, or high-volume distribution hubs. Experience with semi-automated sorting systems, data analysis, Excel or Google Sheets, HSE standards, and labor regulations is expected. Shift flexibility includes nights and weekends.

Warehouse Project Management Executive

ช้อปปี้

The Warehouse Project Management Executive sits within Shopee Thailand's Warehouse Fulfillment team in Samut Prakan, driving operational excellence across multiple fulfillment centers. The role owns end-to-end warehouse projects covering process improvement, capacity and layout planning, and warehouse system/tooling initiatives, working closely with site operations, Regional Fulfillment, Inventory Control, Workforce Planning, Product, BI and external vendors to lower cost per order, raise productivity and inventory accuracy, and protect service levels as volume scales. The position requires a Bachelor's degree and 3+ years of experience in project management, process improvement or operations excellence, preferably in e-commerce fulfillment, warehousing or logistics. Candidates need hands-on knowledge of warehouse processes and KPIs, strong analytical skills with Excel/Sheets and SQL, stakeholder management across cross-functional teams and vendors, Thai and English proficiency, and willingness to travel regularly between warehouse sites in Thailand.

[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)

Agoda

Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.

Listing Supervisor (Shopee) - Operations

ช้อปปี้

The Listing Supervisor leads listing operations for Shopee in Bangkok, overseeing Quality Assurance, appeals management, and category/taxonomy management to ensure product data complies with marketplace policies. The role manages a team of QA analysts and operations specialists, owning KPIs such as QA accuracy, appeal SLA turnaround, and category mapping precision, while acting as the bridge between Operations and cross-functional partners (Product, Tech, Legal, Customer Support, Commercial). The position requires 1-3 years of experience in e-commerce operations, listing quality, content moderation, QA, or platform governance, with a Bachelor's degree in Business Administration, Data Analytics, or a related field. Candidates need advanced Excel/Google Sheets skills, mid-level SQL proficiency, strong analytical abilities, good English communication, and proven team leadership and project management capabilities.

Marketing Project Management (SPX Express)

ช้อปปี้

This role is the first marketing hire for SPX Express in Bangkok, responsible for building the marketing function from the ground up. Key duties include owning SPX's brand positioning and messaging, developing the marketing roadmap, driving seller acquisition campaigns with Sales and Commercial teams, setting up measurement frameworks, and presenting ROI-based recommendations to senior management. The position requires 3 to 5+ years of experience in marketing, brand, growth, or commercial marketing, with strong fundamentals in brand, positioning, segmentation, and digital. Candidates must be fluent in Thai and English, advanced in Excel or Google Sheets, and comfortable working in a fast-moving environment with limited resources and processes.