Service Point Operations (Contract) - SPX Express - Operations - Bangkok

The role is a contract position in Bangkok focused on Service Point and Parcel Shop operations for SPX Express. The successful candidate will resolve daily operational issues, support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics, while coordinating shop escalations with internal teams.

The position also involves onboarding and training retail shops, agency partners, or franchise outlets, recommending workflow and digital-tool improvements, and tracking feedback to refine operational guidelines. Candidates need a bachelor's degree or above, strong analytical and problem-solving skills, Excel proficiency, and the ability to work with complex data and multiple priorities.

• Act as the primary contact for Service Points and Parcel Shops to resolve daily operational issues and service bottlenecks.
• Support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics.
• Coordinate with internal cross-functional teams to resolve shop escalations promptly.
• Assist with onboarding, training, and operational guidance for new shops and partners.
• Recommend workflow improvements and digital tools to improve shop efficiency and parcel processing time.

• Bachelor's degree or above in any field; Business, Economics, or related disciplines are a plus.
• Open to new graduates or candidates with 1+ year of experience in data analysis, operations, workforce planning, or related areas.
• Strong analytical and problem-solving skills, including interpreting data and identifying trends.
• Proficiency in Microsoft Office, especially Excel; Google Sheets and data visualization experience are pluses.
• Strong communication, teamwork, attention to detail, and ability to manage multiple priorities.