Listing Supervisor (Shopee) - Operations

The Listing Supervisor leads listing operations for Shopee in Bangkok, overseeing Quality Assurance, appeals management, and category/taxonomy management to ensure product data complies with marketplace policies. The role manages a team of QA analysts and operations specialists, owning KPIs such as QA accuracy, appeal SLA turnaround, and category mapping precision, while acting as the bridge between Operations and cross-functional partners (Product, Tech, Legal, Customer Support, Commercial).

The position requires 1-3 years of experience in e-commerce operations, listing quality, content moderation, QA, or platform governance, with a Bachelor's degree in Business Administration, Data Analytics, or a related field. Candidates need advanced Excel/Google Sheets skills, mid-level SQL proficiency, strong analytical abilities, good English communication, and proven team leadership and project management capabilities.

QA Leadership: Oversee and scale Quality Assurance activities, monitoring listing accuracy against marketplace policies and guidelines.

Lead the appeals team to resolve seller disputes and escalations regarding rejected or flagged listings while balancing policy enforcement and seller experience.

Maintain and optimize product catalog structure, taxonomy, category mapping, and backend Ops configuration.

Mentor, coach, and align a team of QA analysts and operations specialists; manage headcount planning and task allocation.

Define and own core operational KPIs including QA accuracy rates, appeal SLA turnaround times, and category mapping precision.

Act as the primary bridge between Operations and cross-functional partners (Product, Tech, Legal, Customer Support, Commercial) and lead end-to-end operational projects.

Perform root-cause analysis on operational metrics, fraud trends, and error rates to drive new initiatives and process optimization.

Bachelor's degree in Business Administration, Data Analytics, or other related fields.

1-3 years of experience in e-commerce operations, listing quality, content moderation, QA, risk operations, IPR enforcement, or platform governance.

Advanced proficiency in Excel/Google Sheets (complex formulas, pivot tables, data manipulation) and mid-level SQL skills.

Strong project management skills with the ability to align conditions and collaborate with cross-functional teams.

Good command of English (written and verbal) for regional stakeholder management, plus proven leadership, mentoring, and decision-making abilities.