Special Projects Lead – Strategy & Process Excellence (SPX) - Operations

The Special Projects Lead – Strategy & Process Excellence (SPX) sits within Shopee's Operations team in Bangkok and leads high-impact strategic initiatives and special projects aimed at accelerating operational growth, optimizing cross-functional workflows, and improving execution. Core duties include defining and reporting operational and PMO performance metrics, identifying process gaps, translating cross-functional feedback into action items and AI-driven solutions, and engaging internal business units, department leads, and external partners to surface bottlenecks and governance gaps.

The role requires 2–4+ years of experience in project management, strategic operations, management consulting, or process excellence, ideally in tech, e-commerce, consulting, supply chain, or logistics. Candidates need strong analytical and problem-solving skills, excellent stakeholder management across frontline and executive levels, and a data-driven, tech-oriented approach with familiarity in AI and modern workflow tools.

Drive Strategy & Process Excellence: Lead high-impact strategic initiatives and special projects to accelerate operational growth, optimize cross-functional workflows, and improve execution

Track & Report Key Metrics: Define, monitor, and report core operational, PMO, and program performance metrics for continuous service improvements and executive insights

Process Optimization & AI Integration: Identify process gaps and translate cross-functional feedback into action items, automated workflows, and AI-driven solutions

Stakeholder Engagement: Conduct interviews, diagnostics, and outreach with internal business units, department leads, and external partners to uncover bottlenecks and governance gaps

2–4+ years of experience in project management (PMO), strategic operations, management consulting, or process excellence, preferably in Tech, E-commerce, Consulting, Supply Chain, or Logistics

Strong analytical mindset with proven ability to diagnose complex operational pain points, apply structured frameworks, and build mitigation plans

Excellent communication and interpersonal skills to engage frontline execution teams and senior executive leaders

Comfortable working with data to track KPIs, build reports, and guide strategic decision-making, with familiarity in AI and modern technology tools