The Guest Service Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Core duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping on room readiness, and maintaining accurate guest records while upholding Anantara hospitality standards. Candidates should hold a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving abilities, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.
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The Bell Attendant at Anantara Riverside Bangkok Resort, part of Minor's Anantara Hotels & Resorts brand, supports guest arrivals and departures by handling luggage, providing hotel and local information, and coordinating with the Front Office team. The role involves maintaining the lobby and bell desk areas, assisting with transportation arrangements, and delivering messages and amenities to guest rooms while upholding luxury service standards. Candidates should have a service-minded attitude, good English communication skills, and the physical ability to handle luggage and work flexible shifts. Previous experience in a 4-5 star hotel in bell, porter, concierge, or front office roles is preferred, though fresh graduates with a strong hospitality mindset are also welcomed.
Reservation Agent role at Anantara Riverside Bangkok Resort, part of Anantara Hotels & Resorts, a luxury hospitality brand under Minor. The position handles guest room reservations, amendments, cancellations, and special requests across multiple booking channels for two properties. The agent provides information on room types, rates, packages, and promotions, coordinates with Front Office, Sales, and Revenue Management, and supports upselling to maximize occupancy and revenue. Candidates need a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of reservations or front office hotel experience preferred. Strong English communication, attention to detail, and flexibility for shifts, weekends, and public holidays are required.
The Pool Attendant at Anantara Riverside Bangkok Resort provides attentive, professional and personalized service to guests at the swimming pool and recreation areas, ensuring a safe, clean and comfortable environment. Duties include welcoming guests, assisting with towels and amenities, maintaining pool cleanliness, monitoring safety, providing basic first aid, coordinating with other hotel departments, and supporting poolside events. The role requires a high school diploma or equivalent, lifeguard or First Aid certification, basic knowledge of pool safety and emergency procedures, good spoken English, and a service-minded personality. Previous experience in a hotel, resort, recreation or lifeguard role is preferred. The position is full time and based at Anantara Riverside Bangkok Resort.
The Guest Services Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping and other departments, and promoting hotel facilities. The role requires acting as an information provider, problem solver, and hotel representative to ensure the highest standards of Anantara hospitality. Candidates should hold a Bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving skills, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.
The Associate Director / Principal Project Manager leads a portfolio of global partner excellence programmes within Agoda’s Customer Experience Group. The role focuses on post-booking partner-journey process optimization, partner experience improvements, automation and AI-enabled tooling, structural collaboration with product and commercial teams, and reduction of partner effort and cost-to-serve. The position manages and develops project managers, sets strategy and OKRs, defines business cases and success metrics, manages cross-functional delivery and risks, and measures impact on satisfaction, service levels, productivity, quality, and cost. Agoda seeks extensive project or program management, operations or transformation experience, strong people leadership, analytical capability, and familiarity with analytics and automation tools.
This role sits within Agoda's Customer Experience Group (CEG), specifically in the B2B Partnerships and Automation team under Global Service Verticals. The APM/PM leads the project management team, owning the portfolio covering automation, AI, and tooling initiatives as well as process optimization and CX improvements across the post-booking journey. Responsibilities include setting direction, prioritizing work, managing senior stakeholders, and acting as the CEG project counterpart to commercial and partner stakeholders. The position requires at least 4 years in project/program management, operations, customer experience, process improvement, strategy, or consulting, with significant people leadership experience. Candidates should have a strong analytical mindset, familiarity with data tools such as SQL, Tableau, or Metabase, and experience working with Product, Technology, and Data teams on automation or AI-focused projects. The role is based in Bangkok, Thailand, with relocation and visa support provided.
Agoda is hiring a Regional Manager, Operations to build and lead a new intervention-focused team within its Customer Experience Group. Reporting to the Associate Director, Operations, the role manages 8-10 Team Managers handling escalated or difficult customer cases, driving KPIs, and partnering cross-functionally to address root causes and refine processes as the function scales. The position requires 5 years of people leadership experience including managing managers, a background in contact centers, operations, or customer service, strong analytical skills, and English proficiency. Experience in travel-related operations is expected, and candidates must be based in or willing to relocate to Bangkok or Kuala Lumpur, with a relocation package offered.
Sertis is seeking a Software Engineer to design, develop, and deliver software features and services while strengthening system reliability, scalability, and operational health. The position combines software engineering with site reliability engineering across the full software development life cycle, including requirements, design, testing, deployment, and operations. The engineer will own well-defined work, participate in code reviews, build microservices and distributed systems, improve cloud infrastructure and CI/CD pipelines, and take part in on-call rotations and incident investigations. Candidates should have at least three years of software development experience, a relevant bachelor's degree, JavaScript and Node.js skills, Linux familiarity, cloud experience, and strong spoken and written English.
RWS TrainAI is hiring AI Data Specialists to support the improvement of AI-generated content in Thai on a freelance, work-from-home basis. The part-time role requires a flexible schedule of 10+ hours per week with an immediate start date and a rate of 8 USD per hour (rates vary by country). Responsibilities include data collection, evaluation, and annotation, pairwise comparisons, counting tasks, and object tagging and labeling across audio, video, images, or other collected data. Candidates must have native-level Thai fluency and fluent or advanced English proficiency (B2–C2), with experience in machine learning tasks, data collection and preprocessing, data evaluation, or data annotation preferred.