Agoda is hiring a Regional Manager, Operations to build and lead a new intervention-focused team within its Customer Experience Group. Reporting to the Associate Director, Operations, the role manages 8-10 Team Managers handling escalated or difficult customer cases, driving KPIs, and partnering cross-functionally to address root causes and refine processes as the function scales. The position requires 5 years of people leadership experience including managing managers, a background in contact centers, operations, or customer service, strong analytical skills, and English proficiency. Experience in travel-related operations is expected, and candidates must be based in or willing to relocate to Bangkok or Kuala Lumpur, with a relocation package offered.





