This role sits within Shopee's Operations function in Bangkok, supporting the SPX (Shopee Express) recovery area. The PMO drives the team's AI and automation roadmap, moving use cases from idea through pilot to live deployment, and scales existing AI solutions while tracking quality and adoption. The position partners with Product and Tech to translate operational pain points into requirements, user stories, and test cases, and builds dashboards to quantify initiative impact such as time saved, manpower freed, cost reduced, and recovery improved. Candidates need a Bachelor's degree in Computer Science, Data Analytics, Industrial Engineering, Business, or a related field, plus 1-3 years of experience in project or program management, product operations, data analytics, or process automation, ideally in logistics or e-commerce. Hands-on experience with AI tools such as LLM prompting, strong analytical skills with Excel/Sheets and SQL or a BI tool, and the ability to manage stakeholders across Ops, Product, and Tech are required.
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This role leads day-to-day dispute, claim, and clawback operations for Shopee's logistics arm (SPX) in Bangkok, ensuring cases are reviewed accurately and within SLA. The lead designs recovery strategies, assesses operational risk across the logistics network, reviews contractual terms, and drives process improvements while preparing dashboards and KPIs for management. Candidates need a Bachelor's degree in Business, Supply Chain, Logistics, Operations, Finance, or a related field, plus 3-5 years in logistics operations, dispute management, claims, clawback, loss prevention, or cost recovery. Prior team lead or supervisory experience is preferred, along with strong stakeholder management, English and Thai communication, and a continuous improvement mindset.
This role focuses on on-site seller operations performance for Shopee's SPX logistics business in Bangkok. The position involves developing strategies to drive synergy across sellers, improving staff KPIs on productivity, quality, and service level, and partnering with the Operational Excellence Team on quality assurance, productivity, and SOP development. The role also supports cross-functional project planning and execution, and works with management on long-term operational strategies and goals. The ideal candidate holds a bachelor's degree in any field and brings team management experience, strong analytical and problem-solving skills, and a proactive, results-driven mindset. They must have excellent written and verbal English communication, be comfortable working cross-functionally under pressure in a fast-paced environment, and demonstrate initiative, adaptability, and a strong business sense.
This lead role manages a team of strategists to improve sorting-center cost, speed, and capacity through operational analysis, solution design, and implementation tracking. The position involves large-scale SQL and analytics work, cross-functional project ownership, budget and peak-campaign planning, monthly performance tracking, post-mortems, and regular presentations to senior management. Candidates need a bachelor’s degree in a quantitative field or equivalent quantitative experience, at least three years in strategy, consulting, operations, analytics, or a related discipline, and experience implementing recommendations that improved a metric. Strong SQL, another analytics tool, statistical techniques, and professional Thai and English proficiency are required. Team-management experience is preferred.
The role is a contract position in Bangkok focused on Service Point and Parcel Shop operations for SPX Express. The successful candidate will resolve daily operational issues, support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics, while coordinating shop escalations with internal teams. The position also involves onboarding and training retail shops, agency partners, or franchise outlets, recommending workflow and digital-tool improvements, and tracking feedback to refine operational guidelines. Candidates need a bachelor's degree or above, strong analytical and problem-solving skills, Excel proficiency, and the ability to work with complex data and multiple priorities.
This Project Management Associate role within Shopee's SPX Operations team in Bangkok focuses on driving operational performance across sellers. Main duties include developing strategies to create synergy among sellers, improving staff KPIs in productivity, quality, service level and stakeholder satisfaction, supporting quality assurance and SOP development, and assisting in planning and implementing cross-functional projects within targeted timelines. The role works closely with management on long-term strategies and operational goals. The position requires a Bachelor's degree in any field, team management experience, strong analytical and problem-solving skills, and excellent written and verbal English communication. Candidates should be proactive, results-oriented, adaptable, comfortable in fast-paced environments, and possess strong cross-functional collaboration skills.
The SPX Maintenance Engineer based in Samutprakarn supports Shopee Express facilities by supervising vendors, engineering teams, procurement, construction, installation, commissioning, repair and maintenance. The role is responsible for mechanical system design including auto sorting machines, warehouse mechanical, fire protection and plumbing, while reviewing engineering standards, drawings and technical documents, and overseeing preventive maintenance, training, scheduling, inventory and compliance programs. The position coordinates construction and commissioning activities, manages work orders and resource utilization, and leads engineers and technicians to deliver projects on cost, timeline and quality targets. Candidates need a Bachelor's degree in Mechanical Engineering or equivalent, 2-3 years of relevant experience including international exposure, knowledge of mechanical regulations, and proficiency in AutoCAD and Solidworks.
This contract role sits within Shopee's SPX Express operations team in Bangkok, focused on workforce management. The position involves designing and maintaining shift rosters, break schedules, and overtime plans using WFM software, while ensuring coverage meets operational demands and complies with labor laws and shrinkage targets. The role also covers attendance auditing, shift swaps, leave tracking, and reporting discrepancies for payroll accuracy. Candidates should hold a bachelor's degree and be open to new graduates or those with 1+ year of relevant experience. Strong analytical skills, Excel proficiency, attention to detail, and the ability to work with large datasets are required. Experience with Google Sheets or data visualization tools is a plus.
Regional Manager role for SPX Express operations in Bangkok at Shopee. The position oversees team activity and KPIs, identifies problems and reports solutions to management, guides front-line teams, and optimizes processes to improve efficiency, while managing ad-hoc projects. Candidates need a bachelor's degree in business administration, operations management, or logistics, with team management experience and at least two years in the express industry preferred. Strong analytical, problem-solving, and interpersonal skills are required, along with English communication skills and the ability to work in a fast-paced environment.
The Employee Relation role at Shopee’s SPX Express business in Bangkok handles employee complaints, investigations, and disciplinary processes. Responsibilities include fact finding, conducting interviews, reviewing evidence, analyzing potential policy violations, preparing reports, issuing warning letters and disciplinary actions, and presenting findings and recommendations to management. The role collaborates with HR Business Partners, HR, and business units on investigation outcomes and preventive measures. It also provides labor law and code of conduct consultations, supports HR process-improvement projects, and performs other assigned tasks. Candidates need a relevant bachelor’s degree, excellent Thai and English communication, and two to three years of experience in Employee Relations, HRBP, or Human Resources.