This role involves supervising teams during fieldwork for accounting advisory engagements and other assurance activities across various industries in Thailand. Responsibilities include conducting research through data gathering and client interviews, developing client relationships, and contributing to the firm's knowledge base. The position requires aligning personal performance with stakeholder objectives and acting as a brand ambassador. Candidates must demonstrate the ability to work effectively in dynamic international and local environments, maintain positive working relationships, and possess strong communication skills in both Thai and English.
You will lead fieldwork teams to complete accounting advisory engagements and other assurance services across diverse industries in Thailand. Your role involves conducting research through data gathering and client interviews to support engagement objectives. You will develop strong client relationships to ensure recommendations are implemented effectively. Additionally, you will contribute to the firm's knowledge base and align your performance with stakeholder goals. As a leader, you will mentor diverse teams, drive high performance, and influence stakeholders to achieve sustainable business outcomes.
This position requires you to challenge yourself through complex projects while collaborating with colleagues to deliver superior results. You will apply your expertise in technical accounting standards to advise clients on financial reporting and process improvements. The role emphasizes the importance of integrity, inclusivity, and continuous professional growth within a dynamic international environment.
You will lead and support the delivery of Accounting & Reporting Advisory engagements across diverse industries, ensuring high-quality and timely project execution. You will advise clients on complex accounting, financial reporting, and IFRS-related matters, providing practical and commercially relevant solutions. You will also conduct technical research, analyze financial and operational data, and develop clear recommendations through stakeholder engagement and client interviews.
As a leader, you will build and maintain strong client relationships while collaborating effectively with internal teams and stakeholders to deliver integrated solutions. You will manage multiple priorities and engagements, ensuring compliance with professional standards, quality requirements, and project timelines. Additionally, you will coach and develop team members, contribute to knowledge sharing initiatives, and support business development opportunities across the practice.
You will manage the full-cycle recruitment process for the Audit & Assurance service line, from job requisition to offer management. You will collaborate closely with business leaders and HR Business Partners to translate workforce needs into effective hiring plans. Additionally, you will proactively source candidates through various channels, build talent pipelines, and ensure a high-quality candidate experience while maintaining accurate data in applicant tracking systems.
As a leader within the team, you will advise hiring managers on market trends and best practices. You will contribute to process improvements and TA projects to enhance operational efficiency. You will also ensure that all recruitment practices align with internal policies, employment laws, and data privacy regulations, while actively participating in audits to maintain compliance.
This internship offers a dynamic opportunity to gain hands-on experience in auditing across a diverse portfolio of clients. You will perform assurance and testing work while collaborating with various engagement teams and partners to develop your professional skills. The program is designed to accelerate your learning curve by exposing you to different aspects of the audit lifecycle and industry-specific challenges.
As an intern, you will be integrated into a supportive environment that values integrity, inclusion, and continuous improvement. You will be expected to take ownership of your tasks, meet tight deadlines, and build strong relationships with stakeholders. This role is ideal for a motivated individual looking to launch a career in professional services and make a tangible impact on client businesses.
You will join Deloitte's External Audit team to deliver high-quality assurance services across diverse industries. This role involves planning and executing audit engagements while applying analytical thinking and technology-driven methodologies. You will work alongside experienced professionals to build trust in financial reporting and provide meaningful insights to clients.
Your daily work includes performing risk assessments, executing substantive testing, and analyzing financial statements for compliance with IFRS. You will utilize data analytics to identify unusual transactions and prepare accurate audit documentation. Collaboration with client finance teams and management is essential to understand business operations and discuss audit findings.
You will perform a variety of assurance and testing work for a portfolio of diversified clients across different industries. This role involves preparing audit documentation based on Thai Auditing Standards, analyzing financial information to identify unusual transactions, and making inquiries to understand internal controls. You will explore improvement areas to provide recommendations and support the engagement team with research and business knowledge.
As you progress, you will be assigned to different aspects of the engagement and participate in training to maintain technical knowledge. You will also develop a working knowledge of tax, SEC, and regulatory reporting requirements as necessary. The role requires you to build strong relationships with the engagement team and clients while adhering to professional standards and firm policies.
Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
Design and create test cases and scripts to address business and technical use cases.
Work closely with developers to design test criteria and develop automated tests.
Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script
Perform both Manual and Automation testing, performance testing, End to End testing.
Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
Create documentation for QA process
Maintain regular and punctual attendance at work.
Owns continuous improvement for existing and new processes.
All other duties as assigned
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
