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Guest Service Agent

Minor International

The Guest Service Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Core duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping on room readiness, and maintaining accurate guest records while upholding Anantara hospitality standards. Candidates should hold a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving abilities, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.

Reservation Agent

Minor International

Reservation Agent role at Anantara Riverside Bangkok Resort, part of Anantara Hotels & Resorts, a luxury hospitality brand under Minor. The position handles guest room reservations, amendments, cancellations, and special requests across multiple booking channels for two properties. The agent provides information on room types, rates, packages, and promotions, coordinates with Front Office, Sales, and Revenue Management, and supports upselling to maximize occupancy and revenue. Candidates need a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of reservations or front office hotel experience preferred. Strong English communication, attention to detail, and flexibility for shifts, weekends, and public holidays are required.

Guest Services Agent

Minor International

The Guest Services Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping and other departments, and promoting hotel facilities. The role requires acting as an information provider, problem solver, and hotel representative to ensure the highest standards of Anantara hospitality. Candidates should hold a Bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving skills, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.

Customer Service Agent

Minor International

The Customer Service Agent supports the Minor Customer Contact Center in Bangkok by responding to customer calls, emails, chats, WhatsApp, LINE, and related channels. The role handles inquiries and concerns, assesses customer needs, recommends hotels, processes reservations, confirms payment methods, and records and updates reservation details. The agent also gathers information for group and event inquiries, maintains administrative procedures, supports upselling and cross-selling, and works toward personal and team targets. The posting requires strong customer care, quick and accurate problem-solving, and a polite, empathic, professional manner. Candidates must be able to learn and follow customer service procedures and policies, refer issues to managers when necessary, maintain knowledge of room types and availability, and use company systems effectively. Understanding of regional and local markets, competitors, events, seasonality, and booking patterns is also expected.

Guest Service Center Agent

Minor International

The Guest Service Center Agent at Anantara Riverside Bangkok Resort serves as a key representative of the hotel and the Anantara brand, handling telephone inquiries, transferring calls, providing hotel information, receiving food orders for Room Service, and resolving guest issues with professionalism. The role involves maintaining knowledge of hotel products and services, completing monthly complaint reports, coordinating with all departments, attending briefings and training, and ensuring the highest standards of guest service. Candidates should hold a Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field, with prior experience in guest service, front office, or call centre roles preferred. Strong communication, telephone etiquette, problem-solving skills, English proficiency, and familiarity with Microsoft Office and hotel systems are required.

F&B Reservation Agent

Minor International

The F&B Reservation Agent at Anantara Riverside Bangkok Resort supports the reservations team in driving restaurant performance and maintaining F&B reservation operations. Responsibilities include ensuring accuracy in guest reservations, maximizing revenue opportunities, monitoring daily arrivals, and communicating guest requests to relevant team members. The role requires at least one year of experience in a high-volume reservations office along with event planning experience. Candidates must be familiar with hotel operations technology including PMS and RMS, as well as distribution channels. Excellent written and verbal communication skills and a professional, confidential, and ethical approach are essential.

Guest Service Center Agent

Minor International

The Guest Service Center Agent at Anantara Siam Bangkok Hotel provides prompt, warm, and personalized assistance to guests through telephone and other communication channels. The role handles guest requests, enquiries, and service coordination efficiently while supporting a seamless experience aligned with Anantara’s luxury hospitality standards. The posting is for a full-time position in Bangkok, Thailand. It emphasizes genuine hospitality, including generosity, warmth, and heartfelt service, but the available description does not state specific education, technical, or prior-experience requirements.

Guest Relations Agent

Minor International

The Guest Relations Agent serves as a key ambassador for Anantara Riverside Bangkok Resort, greeting arriving guests, bidding farewell to departing guests, and escorting VIPs to their rooms. Daily duties include reviewing arrival lists, preparing welcome amenities, performing check-ins, handling cashiering and billing, supporting the Manager on Duty, and managing guest communications and complaints. Candidates should hold a bachelor's degree or diploma in Hospitality, Hotel Management, Tourism, or a related field, with prior guest-facing experience in a luxury hotel preferred. The role requires excellent English communication, strong knowledge of Front Office operations and PMS, polished guest service skills with VIPs, and the ability to remain calm and detail-oriented under pressure.

Customer Service Agent

Minor International

The Customer Service Agent handles incoming calls, emails, chats, WhatsApp, LINE, and other customer channels for Minor Hotels’ Customer Contact Center in Thailand. Duties include answering questions, troubleshooting concerns, recommending hotels, processing or amending reservations, confirming payment methods, recording customer interactions, and supporting room, group, and event inquiries. The agent also promotes hotels, closes, upsells, and cross-sells services, helps maximize room revenue, and gathers information for group and event inquiries. The posting requires fast, polite, empathetic, and professional service, strong customer-care skills, the ability to assess customer needs, familiarity with local market and seasonal booking patterns, and adherence to service, security, safety, and administrative procedures.