The Operations Assistant Manager manages and executes the day-to-day operations of Ooca Clinic and company administration. Responsibilities include overseeing clinic operations, procurement, reporting, and executive event support. The role requires end-to-end ownership of tasks from planning to completion, ensuring smooth workflows, compliance with protocols, and efficient resource management. Candidates must be systematic, detail-oriented, and able to manage multiple priorities effectively.
This role is part of the Performance Marketing Team, a data-driven unit focused on developing at-scale marketing programs to improve customer lifetime value. The Associate Manager will manage digital advertising campaigns across various channels. Responsibilities include experimenting with search engine advertising, testing display campaigns on social media platforms, and analyzing data to build optimization models and dashboards. The position requires a strong analytical background and experience in strategy or business operations within the tech industry.
This role involves working within the Performance Marketing Team to develop at-scale marketing programs that improve customer lifetime value. The position focuses on data-driven strategies across search and display channels. Responsibilities include experimenting with text ads and bidding structures on major search engines like Google and Bing, as well as testing and optimizing campaigns on social platforms such as Facebook and Instagram. The role also requires analyzing data from experiments to develop optimization models and building dashboards for account managers.
Candidates must possess strong numerical reasoning skills and proficiency in Excel. The ideal candidate holds a Bachelor’s Degree or higher in a quantitative subject such as computer science, mathematics, or engineering. Fluency in English is required. The role offers a great learning environment where you will work closely with experts from diverse backgrounds.
The Brand Marketing team seeks an Analyst to scale digital marketing and brand research efforts. The role involves managing digital campaign planning, A/B testing, and reporting across channels like Meta and YouTube. The analyst will also manage and analyze brand research projects. The position is based in Bangkok, Thailand, offering relocation support. The role requires analyzing campaign and research data to deliver insights that shape team strategy and build an engaging brand in the tech-and-travel space. Responsibilities include conducting A/B testing on platforms like Facebook and TikTok, owning digital campaign performance, communicating test results, and collaborating with external media partners like Google and Meta.
This role is part of the Performance Marketing department at Agoda, focusing on data-driven marketing programs to improve customer lifetime value. The position involves analyzing vast amounts of data to optimize campaign performance and develop predictive models. Responsibilities include experimentation with advertising structures and bidding strategies on various search engines, modeling demand elasticity, and building dashboards to track performance and derive insights. The role requires collaboration with product teams to implement roadmaps and communicate recommendations to stakeholders.
This role involves building and optimizing backend office tools for the Supply team to handle operational work. The specialist will identify and resolve operational issues, turning recurring problems into lasting process or tool fixes. The position requires optimizing workflows and collaboration with cross-functional departments to improve work movement between teams and markets. The role also entails designing and developing reporting, lists, and workflows for internal use using tools like Power Apps, Power Automate, SQL, and Python. Additionally, the specialist will drive end-to-end project initiatives from initial idea through final launch, taking ownership of outcomes and timelines.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team**
The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of the customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
**The Opportunity:**
This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group.
**In this role, you will get to:**
* **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working.
* **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
* **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
* **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions.
**What You’ll Need to Succeed:**
* Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus
* Direct experience managing relationships with external partners is a strong plus
* Proven track record in managing complex projects with multiple stakeholders
* Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision
* Excellent organization capabilities, and able to operate independently
* Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels
* Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment
* Be a team player with a collaborative mindset
* Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)
Location: Bangkok, Thailand (*Not open for remote work)
Get to Know our Team:
The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.
The Opportunity:
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.
In this Role, you’ll get to:
* Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
* Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders.
* Proactively identify opportunities for growth within supply and the wider business.
* Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply.
* Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence.
* Automate manual operational processes and present back on time savings gained through modernization of business operations
What you’ll Need to Succeed:
* At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
* Advanced working knowledge and hands-on experience in SQL
* Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably)
* Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R)
* Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
* A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
* Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite.
* Experience in conducting A/B testing experimentation
* Strong experience in finding data insights and provide business recommendation to the business
* A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping.
* Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
* Data driven in both decision making and performance measurement.
* Extreme comfort in ambiguous, fast-paced environment.
* Ability to multi-task, prioritize and coordinate resources.
It’s Great if you Have:
* MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
* Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience.
* Asian market experience.
* Travel industry / e-commerce / tech / consulting experience.
True Digital Park, Sukhumvit 101, BangkokNot specified
**About the role:**
You will be responsible for driving user acquisition and engagement for our digital wallet and financial services platform. You will work closely with the product, marketing, and engineering teams to identify and prioritize growth opportunities, and develop and execute strategies to achieve our growth goals. You will be responsible for maintaining a deep understanding of our customers and their needs, and using this knowledge to inform product decisions.
**Job Description**
* Define and track key performance indicators (KPIs) for user acquisition and engagement, and use data to inform product and marketing decisions
* Develop and execute growth strategies, including product features, marketing campaigns, and partnerships
* Work closely with the product and engineering team (both internal and external) to implement growth features and optimizations
* Collaborate with the marketing/commercial team to develop and execute integrated campaigns that drive user acquisition and engagement
* Monitor and analyze user behavior and engagement, and use data to inform product decisions
* Continuously test and optimize growth strategies to improve performance
* Communicate progress and results to stakeholders and leadership team
**Requirements**
* 2-3+ years of experience in a growth or product management role
* Strong analytical skills and experience using data to inform decisions
* Understanding of computer science, data structure and algorithms
* Experience in digital product development and user acquisition and engagement
* Project management skills and ability to drive cross-functional teams
* Good communication and presentation skills
* Familiarity with mobile app and web analytics tools (Mixpanel and Braze would be a plus)
* Strong problem-solving skills and ability to think creatively
* Ability to work with engineers and to understand technical challenges
Data Analysis and Interpretation:
* Proficiently analyze intricate datasets to identify trends, patterns, and outliers.
* Unearth insightful correlations and present findings in a clear, understandable manner.
* Translate raw data into actionable insights that drive client business objectives.
Client Collaboration:
* Engage with clients to understand their unique business needs and challenges.
* Translate client requirements into comprehensive project scopes and deliverables.
* Foster strong client relationships through effective communication and partnership.
Strategic Recommendations:
* Leverage your analytical prowess to provide informed recommendations to clients.
* Collaborate with cross-functional teams to implement data-driven strategies.
* Contribute to client success by helping them make informed, growth-oriented decisions.
Data Visualization and Reporting:
* Create visually compelling dashboards, reports, and presentations.
* Tailor data visualizations to resonate with both technical and non-technical audiences.
* Communicate complex insights using accessible and engaging visual aids.
Process Enhancement:
* Identify operational inefficiencies within client workflows using data-driven insights.
* Propose process improvements and streamlined solutions to optimize client operations.
* Assist clients in adopting best practices for leveraging data effectively.
Requirement Gathering and Documentation:
* Conduct thorough requirement elicitation sessions with clients.
* Document precise business and technical requirements for successful project execution.
* Ensure clear communication and alignment between stakeholders and technical teams.
