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People Help Desk Analyst

Agoda

This role is part of the People Help Desk team, supporting Level 1 service requests from employees. The analyst serves as the first point of contact for inquiries via email, chat, and Zendesk. Responsibilities include managing the help desk queue, diagnosing and categorizing requests, executing routine transactions, and maintaining the knowledge base. The position requires identifying patterns in tickets to recommend process improvements and communicating with empathy to ensure a positive employee experience. The role involves exposure to various HR domains such as HRIS data, onboarding, benefits, and time & attendance.

Data Analyst (SPX Express) - Business Intelligence and Data Analytics

Shopee

This role involves analyzing internal and external data using SQL, Python, and Excel to deliver original insights. The analyst will serve as an in-house consultant for AI and data solutions, advising on the adoption of AI tools to solve business problems. Responsibilities include translating complex analysis into accessible reports, maintaining data pipelines and dashboards, and collaborating with stakeholders to build analytics capabilities. The position requires a strong analytical mindset, structural thinking, and the ability to work in a fast-paced environment.

Associate Data Analyst (New Graduate, Thai Speaking) (Marketing Analytics, Bangkok Based)

Agoda

This Associate Data Analyst role is based in Bangkok and focuses on Marketing Analytics within the Performance Marketing team. The position is designed for new graduates and involves working with experts to develop at-scale marketing programs. The role requires fluency in English and Thai, and the ability to analyze data to optimize campaigns across various digital channels. The team is highly data-driven and fosters a learning environment for professional growth.

Senior Data Analyst (Shopee) - Business Intelligence and Data Analytics

Shopee

This role focuses on Business Intelligence and Data Analytics within Shopee's Fulfillment business. The Senior Data Analyst will lead end-to-end data mapping to link warehouse inventory with marketplace products, ensuring real-time visibility. Key duties include designing automated dashboards, executing SQL optimizations, and developing predictive models for demand forecasting. The position also involves building automated billing systems and collaborating with cross-functional teams to drive revenue capture and cost efficiency.

Senior Analyst, PPC

Agoda

This role is part of the Performance Marketing Team, a data-driven department focused on developing at-scale marketing programs to improve customer lifetime value. The Senior Analyst, PPC will work across various marketing channels to optimize campaign performance through experimentation and modeling. Responsibilities include analyzing vast amounts of data generated by experiments, developing predictive models using data science techniques, and building dashboards to track performance and derive insights. The role requires close collaboration with product teams and communicating recommendations to stakeholders.

Analyst, Marketing Analytics and Strategy

Agoda

This role involves working within the Performance Marketing Team to develop at-scale marketing programs that improve customer lifetime value. The position focuses on data-driven strategies across search and display channels. Responsibilities include experimenting with text ads and bidding structures on major search engines like Google and Bing, as well as testing and optimizing campaigns on social platforms such as Facebook and Instagram. The role also requires analyzing data from experiments to develop optimization models and building dashboards for account managers. Candidates must possess strong numerical reasoning skills and proficiency in Excel. The ideal candidate holds a Bachelor’s Degree or higher in a quantitative subject such as computer science, mathematics, or engineering. Fluency in English is required. The role offers a great learning environment where you will work closely with experts from diverse backgrounds.

Analyst/Senior Analyst, Customer Marketing

Agoda

This role is part of the Performance Marketing department at Agoda, focusing on data-driven marketing programs to improve customer lifetime value. The position involves analyzing vast amounts of data to optimize campaign performance and develop predictive models. Responsibilities include experimentation with advertising structures and bidding strategies on various search engines, modeling demand elasticity, and building dashboards to track performance and derive insights. The role requires collaboration with product teams to implement roadmaps and communicate recommendations to stakeholders.

Analyst/ Senior Analyst, Pricing Marketing

Agoda

This role is part of the Performance Marketing Team, a data-driven department focused on developing at-scale marketing programs to improve customer lifetime value. The Analyst will work on search, display, and modeling tasks. Responsibilities include experimenting with text ads and bidding on search engines like Google and Bing, testing and optimizing campaigns on social media platforms, and analyzing data from experiments to develop optimization models and dashboards for account managers.

Analyst/ Senior Analyst, Pricing Optimization

Agoda

This role is part of the Performance Marketing Team, a data-driven department focused on developing at-scale marketing programs to improve customer lifetime value. The Analyst will work on experimentation and optimization, analyzing vast amounts of data generated by experiments to develop predictive models. Responsibilities include building dashboards to track performance, deriving insights, and communicating recommendations to stakeholders. The position requires liaising with product teams to implement roadmap changes.