You will provide end-to-end advisory services by overlaying industry insights and research analyses to formulate innovative technology-enabled solutions that address client business needs. You will manage the assessment and business requirements gathering processes, review functional specifications against problem statements, and support solutions prototyping and architecture redesign. You will engage with clients through discussions, presentations, and workshops to validate technology solutions and perform work product walkthroughs. You will develop trusted relationships with clients and gain recognition for technical and advisory capabilities. Additionally, you will provide quality assurance to ensure timely delivery of work products and actively coach project teams to maintain operational excellence. You will meet clients regularly to define problem statements, analyze key priorities, and collaborate with senior team members to develop responses to client enquiries and formulate proposals.

This role serves as the operational backbone for the Merchant Digital Solutions business unit, focusing on building and running the systems that drive the sales team's performance. You will bridge the gap between sales strategy and daily execution by owning the CRM, data integrity, and standard operating procedures that enable the sales force to operate efficiently. The position requires a strategic thinker who can turn complex data into actionable insights and design workflows that remove friction for sales representatives. You will be responsible for maintaining Salesforce as the single source of truth, ensuring pipeline hygiene, and defining funnel-stage definitions. Additionally, you will lead the operational rhythm by coordinating pipeline reviews and forecast calls, while acting as the central point of contact for cross-functional initiatives involving Product, Marketing, and Finance. This role is ideal for a professional who thrives in a fast-paced environment and enjoys solving complex operational challenges.

Drive strategic execution by translating executive priorities into structured governance frameworks and enterprise-level KPIs. Own the strategic portfolio management for CCXO initiatives, overseeing cross-business and cross-company programs to deliver measurable business outcomes. Act as a central execution anchor by proactively identifying risks, resolving inter-organizational dependencies, and driving corrective actions to maintain delivery integrity. Serve as a strategic partner to executives in orchestrating decision forums, performance governance, and KPI tracking, ensuring initiatives are translated into actionable plans with clear ownership and accountability across the organization and partner ecosystems. Lead the design and ownership of CCXO strategic portfolio governance, including roadmap definition, KPI architecture, and performance review mechanisms. Translate strategic priorities into structured execution frameworks, clear objectives, and milestones across business units and channels. Monitor execution progress and KPI performance against agreed frameworks, proactively identifying delivery risks and escalating actionable insights to executives. Drive corrective actions by coordinating cross-functional stakeholders to resolve prioritization conflicts and execution bottlenecks. Ensure scope, timeline, and budget alignment across strategic initiatives, maintaining feasibility and prioritization aligned with approved resource and investment parameters.

This role focuses on monitoring product performance and delivering actionable insights to drive strategic planning. You will assist in the preparation and consolidation of annual, quarterly, and monthly budgets for the P2P and P2M portfolio. The position requires close collaboration with internal teams to gather financial data and assumptions for accurate forecasting cycles. You will be responsible for monitoring actual expenditures against allocated budgets and highlighting variances to the team. Additionally, you will gather data to perform structured analysis and synthesize insights to support business growth. Building and maintaining dashboards to keep senior stakeholders informed of market movements is a key part of this role.

This role is part of the Monitor Deloitte team within Deloitte Southeast Asia, focusing on the Consumer Business sector which includes CPG, Retail, Travel & Hospitality, and Agriculture. You will lead a group of professionals, working directly with clients to apply rigorous, evidence-based analytical capabilities to solve complex business challenges. The position involves developing strategic business models, driving growth and transformation through AI and analytics, and building client capabilities for operational excellence. You will identify new market opportunities and recommend changes based on disruptive trends and competitor activity. As a Senior Manager, you are expected to drive business development and manage client engagements independently, often without a manager layer. You will be responsible for leading diverse, high-performing teams and delivering superior value through actionable recommendations. The role requires a strong focus on revenue targets and eminence building, while maintaining high standards of quality and risk management.

This role requires strategic leadership to oversee demand fulfillment and customer service operations. You will drive the Integrated Business Planning (IBP) process, partnering with commercial and operations teams to optimize cost, service levels, and forecast accuracy. The position involves managing the customer service department, implementing S&OP improvements, and leading the transition to SAP-IBP tools. You will also develop inventory strategies and contingency plans to ensure business continuity and support growth initiatives. You will be responsible for mentoring staff, monitoring key performance indicators, and developing policies that enhance the customer experience. The ideal candidate will lead a cross-functional team, collaborate with regional IT, and champion business ethics and compliance within the organization.

This role leads Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth. You will identify and manage high-impact partnerships with banks, card issuers, and digital wallets to create long-term business value. The position requires a strategic yet hands-on approach to developing joint business plans, negotiating commercial agreements, and executing campaigns that align with market priorities. You will collaborate cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, and Operations to bring partnership opportunities from concept to execution. The role demands strong commercial acumen, analytical rigor, and the ability to influence internal and external stakeholders to deliver measurable outcomes.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda. **The Opportunity:** We are looking for a talented, results-oriented Payments Operations Analyst to join the Agoda finance team. You will: * Analyze payment partner commercials * Validate strategic deals and own invoice reconciliation * Run financial analysis and data-driven insights * Drive business case development for new fintech initiatives This is an ideal role for someone with 2–4 years’ experience in Finance, Fintech/Tech, or Consulting industries, who wants exposure to payments partner management at scale. Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner. **In this Role, you’ll get to own:** **Commercial Operations & Controls** * Perform monthly reconciliation of fintech partner commercials (PSPs, Payment schemes, etc.) on a timely basis * Validate partner invoices against contractual terms and transaction-level data * Ensure reconciliation data pipelines remain accurate and complete by coordinating with BI and external partners * Be the trusted owner of reconciliation controls, maintaining clear documentation and partnering with stakeholders to ensure smooth audit walkthroughs each cycle * Maintain documentation trails and process controls in accordance with Finance governance **What You’ll Need to Succeed:** **Required** * Bachelor’s degree in Finance, Accounting, Economics, Business, or related field * Minimum 2 years of experience in:Consulting (Big4 preferred), Corporate Finance, Fintech / Payments, Commercial Finance or Deal Analytics * Advanced Excel skills: financial modeling proficiency required * Analytical mindset with strong quantitative skills * Detail-oriented with strong internal control awareness * Good written and verbal communication skills in English **Preferred** * Experience in payment ecosystem (PSPs, Payment schemes, etc.) * Exposure to SQL or data querying tools * Experience building structured business cases for senior stakeholders * Experience working cross-functionally in fast-paced environment * Knowledge of OTA business models (Merchant, Agency, Commission-based etc.) #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Lead complex data science projects from initial model development through to testing, validation, and deployment. Utilize advanced predictive modeling and data processing tools to optimize customer experiences and drive revenue generation. Communicate key findings and strategic recommendations to diverse stakeholders to support data-driven decision-making. Contribute to cutting-edge research in machine learning and artificial intelligence while actively mentoring junior team members to foster organizational growth.

You will collaborate with cross-functional teams to define business problems, quantify key metrics, and explore data to build analytical models. Your work will involve leveraging various data processing tools and exploring data science and machine learning research to drive actionable insights. You will also be responsible for communicating findings and recommendations to stakeholders to support decision-making processes.