The Application Support Leader manages day-to-day operations and service delivery of the KKPS & KKPAM Back Office Application Support team at Kiatnakin Phatra Securities. Based in Bangkok, the role leads 3 Junior engineers, overseeing shift scheduling (day/night rotations), ITSM implementation, ticket bridging with the Bank's JSM system, and incident management during P1/P2 outages to meet SLA targets. The position reports to the SVP of Technology Infrastructure and CTO, coordinating with Helpdesk, Software Development, SRE, and Server teams. It requires a degree in Computer Science or related field, 5+ years in Application Support or IT Operations with 1-2 years supervisory experience, hands-on ITSM platform knowledge, ITIL expertise, and familiarity with securities or asset management back-office operations.
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Youtap Limited seeks a Senior MS Azure DevOps Engineer to manage and optimize cloud infrastructure and deployment processes using Microsoft Azure. The role involves collaborating with development teams to streamline operations and enhance delivery pipelines. Candidates must be Thai citizens or hold a Thai working visa and speak fluent Thai and English. The position requires implementing CI/CD pipelines, utilizing Infrastructure as Code practices, and maintaining security best practices. Exposure to AI development tools and performance monitoring is included.
This role is with Deloitte Digital Southeast Asia, based in Bangkok, and focuses on leading digital strategy and transformation engagements across Marketing, Commerce, Sales, Service, and Customer Experience (CX) domains. The Senior Consultant / Manager leads workstreams, conducts qualitative and quantitative analysis, designs future-state operating models and customer journeys, facilitates workshops, and develops client-ready presentations, business cases, and implementation roadmaps. The position also involves mentoring junior team members, contributing to business development, and staying informed on emerging digital, CRM, and platform trends. The role requires a minimum of 5 years of experience in management consulting, digital consulting, or transformation advisory, with strong understanding of business strategy and technology-enabled transformation. Candidates should have experience with enterprise digital platforms, CRM, commerce, or marketing automation, along with strong analytical, communication, and stakeholder management skills. A bachelor's degree in Business, Economics, Technology, Engineering, or a related discipline is required, with an MBA from a globally recognized institution being advantageous.
Deloitte in Thailand is hiring a Senior Consultant in its Technology & Transformation practice, Deloitte Digital, focused on Salesforce functional consulting in Bangkok. The role serves as an expert in digital sales and marketing automation, providing deep understanding of relevant Salesforce solutions. Duties include gathering business requirements, functional and process design (scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, and defining support procedures. The consultant leads design and implementation of technology and creative business solutions for iconic brands, leads projects, builds client stakeholder relationships, collaborates with digital experts, and supports RFP and proposal responses. Requirements include a relevant tertiary qualification, 2-5 years of consulting or CRM implementation experience, Salesforce functional expertise, and good English communication skills.
Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
This role focuses on promoting operational efficiency and ensuring high-quality service standards at True Sphere. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets alongside the team and delivering basic food and beverage services in a first-class environment. You will be responsible for managing daily operations, including financial management, inventory, and system maintenance. The role requires promoting True Group products and solutions while maintaining a clean and organized workspace. Additionally, you will handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.
Cushman & Wakefield is hiring a BMS/NOC Engineer for an on-site, full-time position at a client site in Bangkok, Thailand. The role involves monitoring facility alarms and events through BMS, EPMS, AMS, and other platforms, managing service requests, incidents, and work orders in line with ITIL processes, and acting as the central coordination point for operational issues between site teams, vendors, and clients. The engineer also maintains operational records and reports, and supports SLA compliance and service standards. The job description is provided in both English and Thai.
The Product Manager will drive development and evolution of Amity's Chatbot and GenAI Platform for contact centers. The role involves defining product vision, strategy, roadmap, requirements, priorities, KPIs, and release plans while collaborating with engineering, AI, design, business, and customer-facing teams. The successful candidate will gather and analyze customer requirements and feedback, translate business needs into product specifications, manage the backlog and sprint priorities, and guide chatbot, conversational AI, and GenAI capabilities from discovery through launch. The posting requires at least four years of relevant product management, ownership, or solution consulting experience in software or technology.
Senior Consultant role within Deloitte's Enterprise Technology & Performance service line, focused on Oracle Data Integrator (ODI) for the Southeast Asia region. The position involves Level 2/3 Application Managed Services (AMS) support, including incident troubleshooting, root cause analysis, problem management, and solution design for medium-to-complex enhancements, as well as project delivery support. Candidates need 4-8 years of hands-on ODI development experience, with additional skills in Unix shell scripting, SQL/PL-SQL, and ideally Oracle Integration Cloud and related Oracle technologies.