The Commercial Academy Lead is responsible for building and continuously improving Lazada Thailand's commercial capability by designing, developing, and managing a comprehensive learning ecosystem for Key Account Managers (KAMs). This role ensures that all commercial teams possess the knowledge, skills, tools, and frameworks required to drive seller growth, deliver business results, and execute strategic initiatives consistently. The role leads end-to-end learning strategy, including onboarding, capability development, upskilling and reskilling programs, competency frameworks, learning content, certifications, and live enablement sessions. Working closely with Category, Commercial Excellence, Business Development, Seller Operations, and Regional teams, the Commercial Academy Lead translates business priorities into practical learning programs that improve commercial execution and organizational effectiveness. The position requires a strategic thinker who can identify capability gaps, design scalable learning paths, and foster a culture of continuous learning across the organization.

This role focuses on managing end-to-end projects for the Migrant segment, including tracking campaign performance across online and offline channels. You will analyze usage patterns and behaviors using internal and external tools to identify key insights and growth opportunities. The position involves overseeing Myanmar online communities on Facebook and TikTok to drive engagement and brand presence. You will also translate documents between Thai, English, and Myanmar to support communication and execution. Acting as the Myanmar market expert, you will provide updates on customer insights, trends, news, and competitive movements to support business planning. You will support the development and execution of product launches, marketing campaigns, and business initiatives for the Migrant segment. This includes coordinating campaign implementation, product setup, and cross-functional communication to ensure successful execution. You will monitor campaign operations and resolve day-to-day issues to ensure smooth delivery and a positive customer experience. Additionally, you will develop and manage content for migrant-focused digital communities and social media platforms to drive customer engagement.

This role focuses on managing artist partnerships from initial relationship building through to campaign execution. You will act as the primary point of contact for artists and entertainment industry stakeholders, ensuring that all deliverables align with Shopee's strategic goals. The position requires a deep understanding of social trends and fandoms, particularly on platforms like X and Instagram, to identify and capitalize on real-time opportunities. You will work closely with cross-functional teams to coordinate budgets, timelines, and assets, while maintaining accurate records and providing operational support throughout the campaign lifecycle. The ideal candidate will possess strong negotiation skills and the ability to build lasting relationships with artists and agencies. You will be responsible for tracking performance metrics to evaluate success and identify areas for future collaboration. This role demands a proactive approach to problem-solving and the ability to manage multiple projects simultaneously under tight deadlines. A strong command of both Thai and English is essential for effective communication with diverse stakeholders.

This role focuses on leading direct delivery projects within the logistics sector, ensuring seamless execution from planning to completion. You will be responsible for developing comprehensive project plans that define scope, objectives, and timelines while establishing strong governance structures. The position requires close collaboration with cross-functional teams to align business objectives and drive operational improvements. A key aspect of this role involves analyzing and optimizing operational processes to enhance service quality and reduce transit times. You will work with data to identify risks and implement strategies that improve capacity and efficiency. Additionally, you will provide regular updates to senior management on project progress and key performance indicators.

This role is designed to drive the strategic growth and optimization of Agoda's Key Accounts supply pillar. You will serve as a critical bridge between the Key Accounts team and senior leadership, providing strategic direction and ensuring alignment with broader company objectives. The position requires a consulting mindset combined with strong analytical skills and hands-on execution capabilities to manage cross-functional projects and influence long-term strategy. You will be responsible for commercial enablement and stakeholder management, leading the development of high-impact presentations and internal cadences. Additionally, you will drive strategy and insights by building chain-specific analyses and translating complex data into clear narratives for internal and external audiences. This role demands the ability to manage multiple projects simultaneously while collaborating effectively with diverse teams to deliver high-quality results.

You will lead a portfolio of global partner excellence programs within Agoda's Customer Experience Group, focusing on complex system support and process optimization. Your role involves driving end-to-end improvements in the post-booking partner journey through automation, AI, and strategic tooling. You will collaborate closely with product and commercial teams to implement structural changes that reduce partner effort and lower the cost-to-serve while unlocking commercial value. This position requires a blend of strategic problem-solving and hands-on execution. You will manage a high-performing team of project managers to deliver measurable impact on customer satisfaction, operational efficiency, and quality. You will define clear business cases, prioritize initiatives based on data-driven insights, and ensure the team is aligned with Agoda-wide priorities and new business initiatives.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **What You’ll Do:** * Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners * Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses * Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities * Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution * Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities * Translate strategic objectives into actionable operational plans to support execution at scale **Required Qualifications:** * Proven track record, with 5-10 years of work experience in account management, project management * Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing * Proven success in building & maintaining long-term customer relationships * Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders * Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business * Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels * Team player with a professional “get it done” attitude and work ethic * Strong data management, analytical and problem-solving skills * Able to work with a multi-cultural group of professionals * Proficiency in Microsoft Word, Excel, Outlook and Power Point **Preferred Qualifications:** * Fast learner with desire to learn * Project management background preferred * Experience in the travel and/or e-commerce industry preferred

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **What You’ll Do:** * Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners * Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses * Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities * Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution * Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities * Translate strategic objectives into actionable operational plans to support execution at scale **Required Qualifications:** * Proven track record, with 5-10 years of work experience in account management, project management * Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing * Proven success in building & maintaining long-term customer relationships * Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders * Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business * Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels * Team player with a professional “get it done” attitude and work ethic * Strong data management, analytical and problem-solving skills * Able to work with a multi-cultural group of professionals * Proficiency in Microsoft Word, Excel, Outlook and Power Point **Preferred Qualifications:** * Fast learner with desire to learn * Project management background preferred * Experience in the travel and/or e-commerce industry preferred

This role involves managing critical migration projects between cloud platforms, specifically overseeing the transfer of users, data, and applications from O365 to Google Workspace and vice versa. You will be responsible for designing and executing detailed migration plans that align with strict business and technical requirements. The position requires close collaboration with cross-functional teams and stakeholders to ensure successful project delivery while maintaining clear communication regarding timelines and potential risks. You will implement comprehensive test plans and quality assurance solutions to validate migration outcomes before deployment. The role demands strong organizational skills to track project progress, identify risks, and propose effective workarounds. Working within a fast-paced IT Operations environment, you will coordinate efforts across different time zones and departments to drive continuous improvement in the company's digital infrastructure.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. **The Opportunity:** As an Oracle Fusion Functional Consultant, you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. **In This Role, You’ll Get to be a:** * **Tech, Process, and Compliance Advisor:**Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. * **Solution Implementer:**Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. * **Testing and Risk Contributor:**Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. * **System and Compliance Evaluator:**Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. * **Change Coordinator Change Coordinator:**Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. * **Issue and Compliance Resolver:**Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. * **Continuous Learner:**Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. * **System Maintainer:**Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. **What You’ll Need to Succeed:** * **Industry Expertise Industry Expertise:**Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. * **Oracle Fusion Finance Configuration:**Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. * **Finance Systems Proficiency:**In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. * **Stakeholder Management:**Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. * **Educational Background:**Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. * **Adaptability:**Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. * **Vendor Management:**Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. * **Project Leadership:**Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. * **Analytical and Problem-Solving Skills:**Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. * **Detail-Oriented:**High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. * **Communication Skills:**Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. * **Dependability:**Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. * **Good experience with Oracle BI Publisher (BIP)**, including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts). * **Proficient in SQL**, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations. **It’s Great if You Have:** * Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). * Familiarity with project management methodologies (e.g., Agile, SDLC). * Experience in data analytics or with other modules within Oracle Fusion ERP. Knowledge of Robotic Process Automation (RPA) tools and other financial software