This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
This role is based in the Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required. The Strategy & Analytics team focuses on profitability optimization, target setting, KPI management, data analytics, and business strategy. The Senior Commercial Analyst will conduct analyses to identify growth opportunities and prioritize investment areas in APAC, leverage data and tools to analyze Strategic Partnerships performance, and work cross-functionally with teams inside and outside the department to drive initiatives. They will also oversee SP data infrastructure, prepare performance reports for senior management, and optimize pricing strategy based on A/B experiments.
This role involves owning the overall Social Seller strategy and business overview, including market opportunity, seller segmentation, acquisition, retention, and growth initiatives. The position requires analyzing business performance to identify growth opportunities and risks, translating findings into actionable recommendations, and working closely with Sales, Operations, Marketing, and Product teams to execute initiatives. Additionally, the role acts as a key data and analytics partner for the Sales team, developing and maintaining dashboards covering key sales metrics like lead generation and seller acquisition. The candidate will also serve as the main project manager for high-priority strategic projects, defining objectives, scope, and success metrics while coordinating stakeholders across various functions.
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
**Please note that we may not be able to provide an immediate response or follow up on every application.**
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business
**In this Role, you’ll get to:**
* Manage and perform finance operational activities to ensure timely execution of month-end closing and daily routine tasks.
* Coordinate across various departments such as product, finance, commercial, BI etc. to support project delivery of new key initiatives.
* Develop reporting solutions and automations to streamline operational processes and optimize inter-departmental workflows.
* Identify internal control risks across operational processes and drive solution design and process improvements to mitigate control gaps.
* Provide support across various operational workstreams and be able to fill in for other team members as and when needed.
**What you’ll Need to Succeed:**
* Growth mindset with a desire to learn about exciting new tools and technologies.
* Ability to work independently and complete tasks reliably within timelines.
* Efficiency focus and a passion for finding solutions to day-to-day problems.
* Be proactive and have the drive to follow through with requests.
* Good command of English language.
* Customer focus and can-do attitude.
**It’s Great if you have:**
* Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
* Strong numerical and analytical skills
* Experience with Databases and SQL
* Fresh graduates are welcome
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards.
Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies.
Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management.
Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections.
Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management.
Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance.
Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution.
Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring.
Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes.
Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting.
Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes.
We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
This role is within the **Operational Excellence and Automation team**, which is a part of CEG’s Global Service Verticals. The team focuses on driving end‑to‑end customer experience and process improvements, and scaling impact through automation, AI, and tooling across both customer-facing and agent-facing journeys.
**The Opportunity:**This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* At least 8–10+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
### **Discover more about working at Agoda**
* Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/)
* Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/)
* LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda)
* YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife)
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).
## Apply Now
Associate Director / Principal Project Manager / Senior Project Manager, Operational Excellence & Automation team, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)
+93
This role is based in Bangkok, are you willing to relocate? (Relocation provided)
How many years of relevant full-time experience do you have? (Excluding internship)
Which statement best describes your experience with data analysis and visualization tools, for example, SQL / Tableau / ClickView / SAAS / Google Analytics / VBA...?
Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom?
In which country/region are you currently based?
How did you hear about this job?
To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.?
Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters
By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
*** This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)**
**Key Areas of Focus:**
**In this role, you’ll get to:**
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers
**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.
**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.
This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics
**What you’ll Need to Succeed:**
* **3+ years and above of total experience** with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
* Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
* Growth mindset and excited to work on a variety of functional areas.
* Entrepreneurial and not afraid to be hands-on on the work.
* Experience working in a fast-paced and high growth environment.
* Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
**It’s Great if you have:**
* Ability to write in SQL a plus, or willingness to learn
* Ability to use Tableau a plus, or willingness to learn
* Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
*** This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)**
**Key Areas of Focus:**
**In this role, you’ll get to:**
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers
**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.
**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.
This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics
**What you’ll Need to Succeed:**
* **3+ years and above of total experience** with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
* Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
* Growth mindset and excited to work on a variety of functional areas.
* Entrepreneurial and not afraid to be hands-on on the work.
* Experience working in a fast-paced and high growth environment.
* Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
**It’s Great if you have:**
* Ability to write in SQL a plus, or willingness to learn
* Ability to use Tableau a plus, or willingness to learn
* Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
This position is located in Bangkok, Thailand.
Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity.
The Opportunity:
As the Senior Manager for Flights in Thailand, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.
You’ll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more.
This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story.
What You’ll Do:
* Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning.
* Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness.
* Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy.
* Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
* Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists.
* Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
* Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth.
What You’ll Bring:
* 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred).
* Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
* Commercial acumen with the ability to balance short-term results and long-term market building.
* Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.
* Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
* Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
* Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions.
Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
