This Associate Director role leads the project management team for the B2B Partnerships and Automation team within the Customer Experience Group. The position involves setting direction and raising delivery standards for a portfolio covering automation, AI, and tooling that improve customer and agent experience, as well as process optimization across the post-booking journey. The role requires combining strategic problem solving, hands-on data-driven execution, and senior stakeholder management to translate business needs into deliverable work. The team drives end-to-end customer experience and process improvements, scaling impact through automation, AI, and tooling across customer-facing and agent-facing journeys.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family.
**The Opportunity:**
As a senior member of our high-performing Global Payroll team based in Bangkok, you will play a critical role in driving payroll excellence, governance, and transformation across our international payroll operations.
Reporting to the Payroll Manager, the Payroll Senior Partner will have end-to-end ownership of payroll operations for assigned countries or regions, ensuring timely, accurate, and compliant payroll delivery. In addition to managing complex payroll operations, you will act as a subject-matter expert, support strategic payroll initiatives, lead process improvements and transformation projects, and provide guidance to Payroll Partners within the team.
You will partner closely with People, Finance, Tax, Legal, Treasury, People Systems, and external payroll vendors to strengthen controls, improve employee experience, and build scalable global payroll processes.
**What You’ll Do:**
* Own end-to-end payroll delivery for assigned countries or regions, ensuring payroll is processed accurately, on time, and in compliance with local statutory and regulatory requirements.
* Lead monthly payroll activities, including validation of payroll inputs and outputs, variance analysis, statutory payments, funding requirements, and payroll sign-off.
* Manage complex payroll accounting activities, including payroll GL reconciliation, payroll funding reconciliation, vendor invoice validation, accruals, and issue resolution.
* Act as the primary payroll subject-matter expert and escalation point for complex payroll, compliance, accounting, and employee-related matters.
* Manage and govern payroll vendors against contractual obligations, SLAs, KPIs, quality standards, and regulatory requirements, driving corrective actions where necessary.
* Build strong relationships with payroll vendors and internal stakeholders to ensure risks, issues, and dependencies are identified and resolved proactively.
* Lead payroll implementations, migrations, integrations, vendor transitions, system upgrades, and new-country payroll setups while ensuring operational continuity and minimal employee impact.
* Partner with People Systems, Finance, Treasury, Tax, Legal, Rewards, HR Operations, and other People teams to design and implement scalable payroll processes, controls, and policies.
* Lead payroll readiness activities for new entities, acquisitions, reorganizations, legal entity changes, and other business transformation initiatives.
* Identify payroll compliance risks and work with relevant stakeholders to implement appropriate mitigation and controls.
* Own and drive process improvement, automation, standardization, and operational excellence initiatives across assigned payrolls.
* Perform detailed payroll analytics, trend analysis, root-cause analysis, and variance reviews to identify risks and opportunities for improvement.
* Support payroll forecasting, budgeting, cash-flow planning, and funding requirements in partnership with Finance and Treasury.
* Lead and support internal, external, statutory, and SOX audits, ensuring documentation, controls, and remediation actions are completed within agreed timelines.
* Develop and maintain payroll SOPs, controls, process documentation, governance frameworks, and operational dashboards.
* Provide guidance, coaching, and day-to-day support to Payroll Partners, helping build payroll capability and knowledge across the team.
* Support the Payroll Manager with operational governance, workload prioritization, risk management, stakeholder updates, and strategic payroll initiatives.
* Represent Payroll in cross-functional projects and forums and effectively communicate payroll risks, decisions, and recommendations to senior stakeholders.
* Drive a strong employee-focused payroll experience by ensuring payroll inquiries and escalations are handled professionally, accurately, and within agreed service levels.
**Required Qualifications:**
* Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field.
* At least 5–7 years of end-to-end payroll and/or payroll accounting experience, preferably within a large, international, fast-paced organization.
* Strong experience managing multi-country payroll across APAC, Europe, NAM, or multiple international regions.
* Strong knowledge of payroll operations, payroll accounting, statutory compliance, taxation, social security, payroll controls, and payroll funding processes.
* Proven experience independently managing complex payrolls and resolving payroll, compliance, vendor, and employee escalations.
* Demonstrated experience leading payroll migrations, implementations, integrations, vendor transitions, legal entity changes, or transformation projects.
* Strong payroll vendor management experience, including SLA/KPI governance, performance management, issue escalation, and service improvement.
* Proven ability to lead process improvement, standardization, automation, and control enhancement initiatives.
* Strong analytical and problem-solving skills, with the ability to perform payroll variance analysis, root-cause analysis, and identify operational risks.
* Good understanding of payroll accounting, GL reconciliation, accruals, payroll funding, vendor invoices, forecasting, and budgeting.
* Experience supporting internal/external audits and working within a strong governance and controls environment.
* Excellent stakeholder management and communication skills, with the ability to work effectively across People, Finance, Tax, Legal, Treasury, Technology, and external partners.
* Strong written and verbal English communication skills, with the ability to articulate complex payroll topics clearly to both operational and senior stakeholders.
* Strong proficiency in Microsoft Excel, PowerPoint, Word, and other productivity tools.
* Experience with Workday and global payroll platforms is preferred.
* Experience with payroll analytics, automation, reporting tools, or Power BI would be an advantage.
* Ability to coach and support junior team members and contribute to building a high-performing payroll team.
* Highly organized, detail-oriented, and capable of managing multiple priorities and payroll deadlines simultaneously.
* Comfortable operating in a fast-paced, multicultural, and continuously evolving global environment.
* Demonstrates resilience, ownership, sound judgment, and the ability to remain effective under pressure.
* Maintains a high level of discretion, confidentiality, integrity, and professional ethics.
As a key member of our high-performing Global Payroll team based in Bangkok, you will play a vital role in shaping a world-class global payroll process that supports our employees across the globe. Reporting to the Payroll Manager, the Payroll Accounting Analyst will oversee the timely and accurate processing of assigned international payroll transactions, ensuring strict compliance with local laws and regulations.
What You'll Do:
* Responsible for monthly payroll activities such as collating and validating inputs, outputs, and statutory payments for assigned countries.
* Experienced in managing Payroll Accounting / GL reconciliation / Invoice processing for payroll vendor
* Coordinate with external payroll vendors to ensure timely and accurate payments and filing of taxes, social security funds, provident funds, and other third-party payments to government authorities.
* Manage payroll vendors by strictly adhering to the contract and SLA and ensuring compliance with local regulatory requirements.
* Manage inquiries relating to payroll matters from internal and external stakeholders, and provide advice as required.
* Participate and support ad-hoc projects relating to new process implementations or enhancements and perform user testing on systems.
* Lead and support payroll migration and integration initiatives, including vendor transitions, system upgrades, and process harmonization with minimal disruption.
* Collaborate with internal People teams and external partners to set up processes, procedures, and policies for new payroll systems or countries.
* Support external and internal audits.
* Own and drive process improvement initiatives for respective assigned countries.
* Payroll Forecasting & Budgeting knowledge.
Required Qualifications:
* Holds a Bachelor’s degree in any field.
* At least 3 years of People Operations / Payroll accounting or end-to-end Payroll experience in an international fast-paced organization.
* Experienced in managing APAC/ Europe / NAM payroll.
* Proven experience in payroll migration , Payroll Implementation , Project and integration projects, with a strong ability to manage complex transitions and ensure operational continuity.
* Excellent communication skills, both written and verbal. Fluency in English is a must.
* Strong analytical, articulation, and problem-solving skills, with great attention to detail.
* Proven track record in process improvement and/or automation implementations.
* Proficient in all MS products: Word, Excel, PowerPoint, etc.
* Experience in Workday is preferred but not a must.
* A team player who can operate effectively in a fast-paced and multicultural environment.
* Resilience to work under tight deadlines and pressure.
* High level of discretion, confidentiality, and ethics.
The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs.
The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.
The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.
The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.
**ACTIVITIES PERFORMED ON THE JOB:**
* **Coaching and giving feedback:**
* Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best.
* Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports.
* Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate.
* **People leadership:**
* Build healthy and professional relationships with team members.
* Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes.
* Organize team building activities that will engage people in teamwork and create a positive work environment.
* Ensure the team is well supported to perform their day-to-day activities, including:
* ensuring appropriate real-time support is available, taking and managing escalated issues.
* Providing approvals as part of the business process (e.g. absorption).
* Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process.
* Provide clarity on performance vs targets, and any other team or group objectives.
* Use reward and recognition as part of motivating the team.
* Conduct team meetings: sharing important information, updates, performance progress, and broader company updates.
* Ensure your team is connected to the company’s WFM objectives and strategy.
* Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders.
* Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team).
* **Reporting & data analysis:**
* Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions.
* Prepare and present team performance data, challenges, issues, ideas, and opportunities.
* **Collaboration:**
* Collaborate with local WFM team:
* On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities.
* Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
* Stay up to date with products, news, goals, decisions, projects.
* Collaborate with other teams:
* CEG Operations Leadership and Management.
* CEG GSV.
* **Personal Management:**
* Remain up to date with important company/team/department updates, requirements.
* Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
* Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
* Aim to understand, then meet and exceed the expectations agreed with your manager.
**EXPECTATIONS – BEHAVIORS AND VALUES**
**Behavior****Definition**
**_Continuous improvement_**Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits.
Embraces and drives change, is open and supportive of improvement opportunities identified by others.
**_Deliver better together_**Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions.
Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
**_Enable others` success_**Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
Provides clarity on accountability, goals, and progress.
Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
**COMPETENCIES REQUIRED**
**Analytical Ability & Problem Solving**Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
**Decision making ability**Set a course of action purposely chosen from different alternatives to achieve company objectives.
**Effective communication**(Verbal and written)Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills
**Flexibility and Agility**Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
**KPI management**Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company’s goals.
**Listening and influencing**Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
**Process Improvement**Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
**Reporting**Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations.
**Result driven**Driving high standards to accomplish challenging goals. Works hard to achieve them.
**Time / workload management & prioritization**Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
**Coaching**Support and develop team members to achieve a specific personal and professional goal by guiding and training.
**Develop and Manage team**Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success.
**Operational Planning & Coordination**Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals
**People training**Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles.
**Presentation**Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
**Team level KPI management**Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals.
**Qualifications, Experience and Trainings required:**
**Qualifications**High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
**Experience**6+ years of WFM experience
Experience in coaching and developing, in a technical environment.
Experience in delivering high-level business objectives or initiatives.
**Trainings**OJT, WFM onboarding, RT Onboarding
**Must have:**
* Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems.
* Proven ability to build routing logic from the ground up — including skills-based routing, IVR/call flows, queues, priorities, and escalation paths — based on complex, nuanced business requirements.
* Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs.
* Experience integrating routing platforms with CRM/WFM/reporting tools (e.g. Salesforce, Verint, NICE) is a plus.
* Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups.
We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role.
The Global Mobility Specialist plays a critical role in delivering a smooth, reliable, and positive employee experience for new hires and internal transfers relocating into Thailand. This role owns day-to-day immigration operations, supports stakeholders with expert guidance, and actively contributes to process improvement initiatives.
**What you’ll do**
* Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand
* Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels
* Advise and support employees and stakeholders on immigration requirements, processes, and timelines
* Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey
* Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution
* Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience
* Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions
* Contribute to the development, documentation, and implementation of process improvements and standard workflows
* Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives
* Support and mentor junior team members to meet performance and quality expectations
* Contribute to team collaboration, knowledge sharing, and People team initiatives
As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support.
**What you’ll need to succeed**
* Bachelor’s degree or equivalent qualification
* Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies
* Min. 7-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred
* Strong attention to detail and accuracy, with a high standard of compliance and documentation quality
* Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions
* Experience in shared services, operations, or process improvement environments is a strong plus
* Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment
* Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes
* Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
**The Opportunity:**
This is an exciting opportunity to lead,develop and grow a role within the Commercial and Corporate Team.Seeking a senior, seasoned,able, confident,curious and self-motivated lawyer (to be based in Bangkok) to join the Agoda Commercial and Corporate Legal team who will work closely with other stakeholders in the Booking Holdings group and particularly with colleagues across the Group brands.
This is an important role, reporting to the VP of Commercial and Corporate, leading and owning the relations with the Supply team that manages 100% of Agoda’s property relationships. There is a high focus on supply contracts, B2B relationships, all matters relating to hotel/property relationships, general commercial matters and Supply Team operational improvements. You will have an opportunity to be the sole POC for what is one of Agoda’s most dynamic and important teams – right at the heartbeat of the Agoda model.
*This role is based in Bangkok, with relocation and work visa provided for those who aren’t yet based in-market
**No full-remote options**
**In this Role,you’ll get to:**
* Be the key decision maker for certain legal decisions in conjunction with business stakeholders and escalates other key decisions. You will ensure collaborative engagement with teams across the Agoda Legal Team and manage escalations to senior management (including GC and CEO).
* Draft and negotiate international, commercial agreements with a focus on strategic partnerships, B2B, supply distribution, new initiatives, marketing, and public relations.
* Own and lead the legal support with a critical business partner that covers 100% of all supply relationships for Agoda.With a small team you will help develop junior team members coaching and mentoring.
* Actively engage with Agoda senior management at a C-suite level.
* Provide well-reasoned, practical legal advice on a wide-range of legal and business matters and processes.You will be the “go to person” for the Supply team and will dovetail your priorities with their priorities and strategy.
* Be fully autonomous for management of the legal Supply team together with the creation and delivery of departmental and team objectives.
* For Supply stakeholders – lead the provision of advice, strategic direction and commercial solutions relating to litigation and disputes. Managing these with smart,innovative and P&L focused solutions.Draft key agreements with hotel partners, manage disputes and drive continual improvement and innovation.
* As a true business partner,to maintain regular communication with key business teams, including senior level management, global legal team, finance and tax, and external counsel.
* Drive and implement contract standards and controls, including that which happens at the holding company and/or sister-brand level.
* Be the lead contact to drive new policies, procedures, training, and templates with the goal of fostering efficiency and compliance– with a lens on efficiency and innovation.
* Influence senior stakeholders on innovative implementation of key legislation across broad legal areas specific to Supply.
* Support the VP of Commercial and Corporate in ideation and implementation of pan team strategies,initiatives and innovation. You will work across the Agoda legal team driving collaboration,efficiencies and a deep level of cross team engagement.
**What you’ll Need to Succeed:**
* 12+years post qualified experience with a high level of impact.
* Demonstrable ability to work autonomously with proven management and leadership experience of small-medium sized teams.High level of commercial awareness and business acumen.
* Autonomous ability to manage and lead a multitude of complex and strategic legal matters and demonstrates a broad vision for the function. Ability to create, drive and own a strategy for the Supply legal team ensuring that vision and strategy is aligned with the annual business goals.
* 1st class communication (verbal and written) and organization skills with high level of English proficiency.Exceptional legal drafting skills.
* Experience in negotiating and influencing high complexity and risk matters externally (including government authorities).
* Have the ability to provide commercial, innovative legal solutions to a fast paced and challenging business partner.A passion to drive efficiencies and process improvement – including the use of Gen AI.
* Qualified lawyer/attorney with current entitlement to practice.Strong academic credentials, top-tier law firm experience plus prior in-house and significant contracting and commercial experience.
* History of providing simple, concise & pragmatic advice for legal matters with high complexity and risk or strategic importance, always ensuring communications cut through complexities,are simple,avoid jargon and appropriate for the target audience. Making the complex simple with a wide range of stakeholders.
* Deep experience in dealing with general commercial contracting matters, B2B relationships,procurement and disputes– ideally within the travel or B2B space. This role will be the sole contact for all supply related matters (including disputes) for the Agoda One Supply division.
* Proactively anticipating issues that are yet to come for the business supported areas with holistic awareness across the organization.Create innovative solutions that take account of risk appetite and business goals.
* Interact with colleagues, both legal and commercial, from the Supply/Key Accounts teams as well as Product Team to drive collaboration,consistency and alignment of operational practices.
* Ability to work independently from intake through execution and work closely with business partners on solutions and innovative process improvements.
* Aligned with the Agoda values and in particular Legal Teams “Values in Action”.
* A demonstrated can-do, roll up your sleeves, collaborative approach, coupled with a strong work ethic and sound judgment.
* Experience with travel industry/technology.
* Ability to forge trusted relationships with colleagues around the world.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**The Opportunity**
You will own and shape accounting across multiple countries in a fast-moving, global OTA — not just running the books but rethinking how accounting creates strategic value. Partner closely with business leaders, tax authorities, auditors, external advisors, and Agoda’s group brands to deliver timely reporting and enable new product and market launches across multiple legal entities.
This role blends accounting leadership, projects, and internal consulting. You’ll lead cross-functional projects to improve balance-sheet reconciliations, streamline one‑off adjustments, and design scalable end‑to‑end processes that reduce cycle times and strengthen controls. You’ll also help craft a long‑term vision for the teams you influence and mentor colleagues to raise technical and process capabilities.
We encourage experimentation with AI and automation — from intelligent reconciliation to anomaly detection and predictive close timelines — turning novel ideas into production improvements that free the team for higher‑value analysis. If you’re motivated by systems transformation, measurable impact, and working in an agile environment with varied products and stakeholders, this role gives you the autonomy and scope to make it happen
**In this Role,you’ll get to:**
**Financial Accounts**
* Prepare complete details and accurate accounts for all entities,including a group consolidation
* Manage month-end and year-end closes in a fast-paced, deadline-driven and regulated environment,and drive continuous improvement of close processes
* Report accurate,timely and insightful monthly management accounts and financial updates for management review
* Motivate management accounting/nominal ledger team to take further responsibility for accounts input and preparation processes, and ensure career development in a supportive manner
* Manage and liaise with auditors, IT review and tax computation processes from planning to filing in an efficient and effective manner
* Collaborate with other finance managers to support overall department goals and objectives
* Advise staff regarding the handling of non-routine reporting transactions
* Manage and oversee the daily operations of the accounting department
**Accounting Controls**
* Ensure accounting, associated IT systems and internal control environment are in compliance with Corporate policy as well as SOX requirements and US GAAP.
* Responsible for review of journal entries
* Review reconciliations of all significant account balances including bank accounts and fixed assets, debtors and creditors, and report significant exceptions to management
* Guides other departments by researching and interpreting accounting policy, applying observations and recommendations to operational issues
**Tax**
* Understand key concepts of tax returns (i.e.corporate income tax, withholding tax and indirect taxes) in foreign jurisdictions where the company has legal presence
* Provide tax team with accurate information for the purpose of tax compliance in local and foreign jurisdictions
**Projects**
* Manage and implement the Company’s initiatives and projects from finance and accounting perspective. This includes providing requirements,designing and performing UAT, designing new workflow,monitoring post-go-live processes, and troubleshooting
* Identify and drive process and technology improvement opportunities
**What you’ll Need to Succeed:**
* Bachelor’s or Master’s degree in accounting, Finance, or a related field.
* 6+ years of accounting experience, with strong knowledge of full-set accounting and financial reporting.
* Practical knowledge of internal controls and compliance and familiarity with international accounting standards.
* Experience working with ERP systems and contributing to system, process improvement, or cross-functional projects.
* Strong analytical and problem-solving skills, with the ability to improve processes and adapt in a fast-paced environment.
* Strong communication, stakeholder management, and leadership skills.
* Excellent command of written and spoken English.
**It’s good if you have.**
* Experience with Oracle ERP
* Familiarity with US GAAP and practical experience with SOX
* Professional accounting qualifications such as CPA, ACCA, CA, CMA, or equivalent.
**What you’ll get:**
* A relocation package including visa-sponsorship to help you and your family get here comfortably.
* Medical insurance,mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
* Employee resource groups for every culture and background
* Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
* Professional growth and learning budget, including several in-person development programs for each stage of your career.
* The chance to live in Bangkok, one of the best cities in Southeast Asia,and a central hub for travel. Within 3 hours,you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.