This role involves defining and executing the product vision and strategy for innovative digital healthcare solutions. You will lead a diverse product team, including managers, designers, and researchers, to build high-quality products that meet user needs. The position requires close collaboration with cross-functional teams across technology, commercial, engineering, marketing, and operations to ensure successful product delivery.
You will drive the product roadmap by prioritizing features based on business priorities and market opportunities. The role demands strong analytical skills to monitor product performance and user feedback, making data-driven decisions to optimize the user experience. Additionally, you will maintain key relationships with healthcare providers, insurers, and partners to align product development with industry needs.
As Director, Content and Product Operations, you will play a key leadership role in analyzing customer and product data to determine business value and priorities, setting the strategy, roadmap and KPIs to deliver efficient and effective operations. You will build and manage multiple large teams in a fast-paced, international environment.
You will lead your teams in execution, collaborate closely with product managers and IT on A/B experiments and reporting, and coordinate with accommodation supply, connectivity, strategic partnerships, and customer support teams to ensure operational excellence.
This position is based in Bangkok, Thailand, reporting to the VP of Product, and is open to candidates worldwide. We will assist you with visa and relocation, ensuring a smooth transition to working and living in Bangkok.
Responsibilities:
* Develop and execute content and product operations strategies to support Agoda’s business goals.
* Set content and data priorities based on customer needs and business value.
* Establish and track KPIs to measure business impact and operational performance.
* Create and manage roadmaps and project plans for key initiatives.
* Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions.
* Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability.
* Monitor and improve content systems and processes for efficiency and quality.
* Troubleshoot and resolve issues across the content supply chain.
Experience Required:
* 10+ years of experience in driving Operations for large organizations
* At least 6 years of direct management experience, including leading teams of 20 or more
* Experience managing teams in the e-commerce or technology/internet space
* Proven ability to set and execute content or operational strategy to drive business results
* Strong analytical skills and data-driven decision-making; SQL expertise a plus
* Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals
This role is a hands-on analyst and product builder operating at the intersection of Marketing, data, product development, and generative AI. The team focuses on creating scalable AI products for Marketing, including experiment analysis, business reporting, campaign operations, and content workflows. Responsibilities include identifying high-value workflows, quantifying opportunities, translating business needs into product requirements, and building prototypes using SQL and Python. The role requires partnering with developers and Marketing teams to deploy solutions, leading user research and pilots, and driving adoption. Success involves launching AI products that improve productivity and business outcomes.
You will operate at the intersection of Marketing, data, product development, and generative AI. This role involves identifying high-value workflows, translating business problems into clear product requirements, and developing solutions using SQL, Python, and generative AI technologies. You will work directly with data and AI tools to understand user workflows in detail and take ownership of delivering measurable outcomes. The team focuses on a small number of high-impact initiatives, including experiment analysis, business reporting, campaign operations, and SEO/AEO content workflows.
You will partner with developers and Marketing teams to turn successful prototypes into reliable products. This includes designing evaluation frameworks, leading user research and pilots, and driving rollout and adoption. You will measure the impact of these products on employee productivity, output quality, and business outcomes. The role requires a strong sense of ownership and the ability to collaborate effectively across Marketing, Analytics, Product, and Technology teams.
This role leads Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth through banks, card issuers, and digital wallets. You will define the partnership strategy, manage key accounts, and negotiate commercial agreements to unlock joint business opportunities. The position requires a hands-on approach to executing campaigns and product integrations while collaborating cross-functionally with teams in Commercial, Marketing, Product, Finance, Legal, and Operations. You will leverage data to optimize performance and ensure the successful scaling of high-impact partnerships.
You will be responsible for identifying new partnership opportunities, building compelling business cases, and leading negotiations with prospective and existing partners. The ideal candidate combines strong commercial acumen with analytical rigor to influence internal and external stakeholders. This role is based in Bangkok or Shanghai with a hybrid setup, and relocation support is provided for eligible candidates.
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda’s product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to:
* Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
* Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
* Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
* Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
* Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
* Design and champion strong governance for tax configuration and change management,
* Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed:
* 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
* Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
* Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
* Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
* Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
* Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non-technical stakeholders, and to drive alignment across diverse teams.
* Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have:
* Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
* Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
* Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
* Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know Our Team:**
The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value.
For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes.
You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization.
**The Opportunity:**
We are looking for a**Manager/Senior Manager, Strategic Partnerships**to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets.
In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners.
The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes.
**What You’ll Do:**
**Partnership Strategy**
* Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives
* Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players
* Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
* Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners
**Account Management & Growth**
* Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment
* Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability
* Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements
* Ensure timely execution of campaigns, product integrations, and partner initiatives
**Cross-Functional Leadership**
* Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives
* Translate partner needs into clear internal requirements and drive execution across multiple teams
* Influence decision-making through strong communication, stakeholder management, and data-backed recommendations
* Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience
**Analytics & Optimization**
* Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights
* Use data to identify trends, optimize investment decisions, and improve partnership ROI
* Build business cases for new initiatives and present recommendations to senior stakeholders
* Track key success metrics and maintain clear visibility on pipeline, performance, and impact
**What You’ll Need to Succeed:**
**Experience**
* 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role
* Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment
* Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred
* Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus
* Proven track record of leading cross-functional initiatives from concept through execution
**Skills & Competencies**
* Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively
* Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions
* Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously
* Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders
* Self-starter with a bias for action and ability to operate independently in an ambiguous environment
* Comfortable working hands-on while also thinking strategically
**Technical / Functional**
* Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus
* Ability to develop business cases, commercial models, and performance reporting frameworks
* Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial
**Language**
* Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.
As part of one Global Booking Holdings (BKNG) Treasury team, we are looking for a Treasury Specialist FX to strengthen our Bangkok Front Office FX team. This role combines hands-on FX execution with project delivery and cross-functional business partnering. You will support the day-to-day running of our Global FX hedging programs with increasing autonomy, and act as a trusted deputy to the Front Office FX, Liquidity and Investment lead on strategic initiatives.
You will execute trades across multiple group entities, strengthen controls and documentation, explain the drivers behind FX profit and loss to finance stakeholders, and represent Treasury in Product and Payments discussions. You will also take ownership of defined project workstreams, including preparation for our new B2B entity and Global TMS implementation, while contributing to BKNG-wide FX alignment with our Amsterdam colleagues.
**FX Execution & Daily Operations**
* Execute foreign exchange transactions across our Global BKNG entities to hedge FX exposures, fund and repatriate cash, and support dividend and intercompany payment flows.
* Manage daily hedging against FX exposures using Forward, NDFs, FX Swaps and options.
* Ensure trades are correctly captured in treasury and ERP systems and liaise with Middle Office to facilitate smooth settlement of all transactions.
**Controls, Documentation & Process**
* Maintain and enhance Global Treasury policies; contribute to control design and automation and align with BKNG FX standards.
**Reporting & FX P&L Communication**
* Develop a clear understanding of the drivers behind Agoda’s FX profit and loss and explain these to Treasury, Accounting, FP&A, and senior finance stakeholders.
**Business Partnering**
* Represent Treasury in cross-functional initiatives with Product, FinTech, and Payments—reviewing new features and payment flows for FX exposure, liquidity impact, and expected P&L effect and provide clear, concise Treasury input in product and commercial discussions.
* Partner with Accounting, Tax, Legal, Payments Operations, and Risk & Control to satisfy evolving business and regulatory requirements.
**Strategic Projects**
* Drive defined Treasury deliverables for the new B2B entity—banking footprint, payment and fund flows, hedging approach, and operational readiness—working proactively across Legal, Tax, Controllership, FinTech, and BKNG counterparts.
* Lead or co-lead additional BKNG Treasury projects as assigned, e.g., Global TMS program, work regularly with BKNG FX colleagues in Amsterdam and across the Group to align hedging standards, documentation, and execution practices.
**Banking Relationships**
* Manage relationships with FX banking partners including performance assessment and periodic pricing and volume reviews
* Contribute to bank onboarding, ISDA/CSA setup, due diligence, monitoring & compliance and support on satisfying banking and regulatory requirements (e.g., EMIR, ISDA)
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
This position is located in Bangkok, Thailand.
Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity.
The Opportunity:
As the Lead for Flights in Thailand, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.
You’ll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more.
This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story.
What You’ll Do:
* Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning.
* Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness.
* Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy.
* Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
* Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists.
* Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
* Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth.
What You’ll Bring:
* 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred).
* Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
* Commercial acumen with the ability to balance short-term results and long-term market building.
* Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.
* Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
* Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
* Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
This position is located in Bangkok, Thailand.
Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity.
**The Opportunity:**
As the Senior Lead for Flights in Thailand, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.
You’ll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more.
This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story.
**What You’ll Do:**
* Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning.
* Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness.
* Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy.
* Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
* Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists.
* Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
* Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth.
**What You’ll Bring:**
* 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred).
* Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
* Commercial acumen with the ability to balance short-term results and long-term market building.
* Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.
* Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
* Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
* Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.