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Payroll Senior Partner (Bangkok-based, Relocation Provided)

Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. **The Opportunity:** As a senior member of our high-performing Global Payroll team based in Bangkok, you will play a critical role in driving payroll excellence, governance, and transformation across our international payroll operations. Reporting to the Payroll Manager, the Payroll Senior Partner will have end-to-end ownership of payroll operations for assigned countries or regions, ensuring timely, accurate, and compliant payroll delivery. In addition to managing complex payroll operations, you will act as a subject-matter expert, support strategic payroll initiatives, lead process improvements and transformation projects, and provide guidance to Payroll Partners within the team. You will partner closely with People, Finance, Tax, Legal, Treasury, People Systems, and external payroll vendors to strengthen controls, improve employee experience, and build scalable global payroll processes. **What You’ll Do:** * Own end-to-end payroll delivery for assigned countries or regions, ensuring payroll is processed accurately, on time, and in compliance with local statutory and regulatory requirements. * Lead monthly payroll activities, including validation of payroll inputs and outputs, variance analysis, statutory payments, funding requirements, and payroll sign-off. * Manage complex payroll accounting activities, including payroll GL reconciliation, payroll funding reconciliation, vendor invoice validation, accruals, and issue resolution. * Act as the primary payroll subject-matter expert and escalation point for complex payroll, compliance, accounting, and employee-related matters. * Manage and govern payroll vendors against contractual obligations, SLAs, KPIs, quality standards, and regulatory requirements, driving corrective actions where necessary. * Build strong relationships with payroll vendors and internal stakeholders to ensure risks, issues, and dependencies are identified and resolved proactively. * Lead payroll implementations, migrations, integrations, vendor transitions, system upgrades, and new-country payroll setups while ensuring operational continuity and minimal employee impact. * Partner with People Systems, Finance, Treasury, Tax, Legal, Rewards, HR Operations, and other People teams to design and implement scalable payroll processes, controls, and policies. * Lead payroll readiness activities for new entities, acquisitions, reorganizations, legal entity changes, and other business transformation initiatives. * Identify payroll compliance risks and work with relevant stakeholders to implement appropriate mitigation and controls. * Own and drive process improvement, automation, standardization, and operational excellence initiatives across assigned payrolls. * Perform detailed payroll analytics, trend analysis, root-cause analysis, and variance reviews to identify risks and opportunities for improvement. * Support payroll forecasting, budgeting, cash-flow planning, and funding requirements in partnership with Finance and Treasury. * Lead and support internal, external, statutory, and SOX audits, ensuring documentation, controls, and remediation actions are completed within agreed timelines. * Develop and maintain payroll SOPs, controls, process documentation, governance frameworks, and operational dashboards. * Provide guidance, coaching, and day-to-day support to Payroll Partners, helping build payroll capability and knowledge across the team. * Support the Payroll Manager with operational governance, workload prioritization, risk management, stakeholder updates, and strategic payroll initiatives. * Represent Payroll in cross-functional projects and forums and effectively communicate payroll risks, decisions, and recommendations to senior stakeholders. * Drive a strong employee-focused payroll experience by ensuring payroll inquiries and escalations are handled professionally, accurately, and within agreed service levels. **Required Qualifications:** * Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field. * At least 5–7 years of end-to-end payroll and/or payroll accounting experience, preferably within a large, international, fast-paced organization. * Strong experience managing multi-country payroll across APAC, Europe, NAM, or multiple international regions. * Strong knowledge of payroll operations, payroll accounting, statutory compliance, taxation, social security, payroll controls, and payroll funding processes. * Proven experience independently managing complex payrolls and resolving payroll, compliance, vendor, and employee escalations. * Demonstrated experience leading payroll migrations, implementations, integrations, vendor transitions, legal entity changes, or transformation projects. * Strong payroll vendor management experience, including SLA/KPI governance, performance management, issue escalation, and service improvement. * Proven ability to lead process improvement, standardization, automation, and control enhancement initiatives. * Strong analytical and problem-solving skills, with the ability to perform payroll variance analysis, root-cause analysis, and identify operational risks. * Good understanding of payroll accounting, GL reconciliation, accruals, payroll funding, vendor invoices, forecasting, and budgeting. * Experience supporting internal/external audits and working within a strong governance and controls environment. * Excellent stakeholder management and communication skills, with the ability to work effectively across People, Finance, Tax, Legal, Treasury, Technology, and external partners. * Strong written and verbal English communication skills, with the ability to articulate complex payroll topics clearly to both operational and senior stakeholders. * Strong proficiency in Microsoft Excel, PowerPoint, Word, and other productivity tools. * Experience with Workday and global payroll platforms is preferred. * Experience with payroll analytics, automation, reporting tools, or Power BI would be an advantage. * Ability to coach and support junior team members and contribute to building a high-performing payroll team. * Highly organized, detail-oriented, and capable of managing multiple priorities and payroll deadlines simultaneously. * Comfortable operating in a fast-paced, multicultural, and continuously evolving global environment. * Demonstrates resilience, ownership, sound judgment, and the ability to remain effective under pressure. * Maintains a high level of discretion, confidentiality, integrity, and professional ethics.

Treasury Specialist – FX (Treasury Dealer – FX)

Agoda

As part of one Global Booking Holdings (BKNG) Treasury team, we are looking for a Treasury Specialist FX to strengthen our Bangkok Front Office FX team. This role combines hands-on FX execution with project delivery and cross-functional business partnering. You will support the day-to-day running of our Global FX hedging programs with increasing autonomy, and act as a trusted deputy to the Front Office FX, Liquidity and Investment lead on strategic initiatives. You will execute trades across multiple group entities, strengthen controls and documentation, explain the drivers behind FX profit and loss to finance stakeholders, and represent Treasury in Product and Payments discussions. You will also take ownership of defined project workstreams, including preparation for our new B2B entity and Global TMS implementation, while contributing to BKNG-wide FX alignment with our Amsterdam colleagues. **FX Execution & Daily Operations** * Execute foreign exchange transactions across our Global BKNG entities to hedge FX exposures, fund and repatriate cash, and support dividend and intercompany payment flows. * Manage daily hedging against FX exposures using Forward, NDFs, FX Swaps and options. * Ensure trades are correctly captured in treasury and ERP systems and liaise with Middle Office to facilitate smooth settlement of all transactions. **Controls, Documentation & Process** * Maintain and enhance Global Treasury policies; contribute to control design and automation and align with BKNG FX standards. **Reporting & FX P&L Communication** * Develop a clear understanding of the drivers behind Agoda’s FX profit and loss and explain these to Treasury, Accounting, FP&A, and senior finance stakeholders. **Business Partnering** * Represent Treasury in cross-functional initiatives with Product, FinTech, and Payments—reviewing new features and payment flows for FX exposure, liquidity impact, and expected P&L effect and provide clear, concise Treasury input in product and commercial discussions. * Partner with Accounting, Tax, Legal, Payments Operations, and Risk & Control to satisfy evolving business and regulatory requirements. **Strategic Projects** * Drive defined Treasury deliverables for the new B2B entity—banking footprint, payment and fund flows, hedging approach, and operational readiness—working proactively across Legal, Tax, Controllership, FinTech, and BKNG counterparts. * Lead or co-lead additional BKNG Treasury projects as assigned, e.g., Global TMS program, work regularly with BKNG FX colleagues in Amsterdam and across the Group to align hedging standards, documentation, and execution practices. **Banking Relationships** * Manage relationships with FX banking partners including performance assessment and periodic pricing and volume reviews * Contribute to bank onboarding, ISDA/CSA setup, due diligence, monitoring & compliance and support on satisfying banking and regulatory requirements (e.g., EMIR, ISDA)

Principal Compliance Specialist/ Counsel

Agoda

As the building block that provides a solid baseline for Agoda’s culture of integrity, the Compliance & Ethics team is at the forefront of driving and maintaining the company’s compliance program and managing regulatory risks across a fast‑growing, tech‑driven global travel business. Within Booking Holdings, an enhanced and more connected global B2B organization is being built, bringing together strategic partnership capabilities across Booking.com, Priceline and Agoda (“New B2B Business”). Intended to better serve partners, move faster in the market, and unlock new opportunities for growth, the new organization will support strategic partnerships, affiliate and API distribution, corporate and wholesale travel, and other commercial channels, serving airlines, travel management companies, OTAs, financial institutions, platforms and other strategic partners. You will collaborate closely with colleagues across Booking Holdings Inc., Booking Holdings Financial Services, our sister brands, and key functions including FinTech, Product, Commercial, Legal, Internal Audit, People and Supply to help shape and support the next chapter of Booking Holdings’ B2B business, leveraging the company’s scale, technology, talent and global reach to create best-in-class partner experiences and innovative solutions. Reporting to the Agoda Senior Director, Compliance Officer, you will be the senior payments compliance lead for Agoda’s B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders. This position is based in Bangkok. Agoda provides relocation support for successful candidates not currently located in Bangkok. Remote or alternative base locations are not available. **In this Role, You’ll Get To** * Play a central role in helping design and implement the Compliance foundations of the new consolidated B2B business, including: **Compliance & Ethics Programme – Key Responsibilities** * Lead and support day‑to‑day Compliance & Ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely and high‑quality manner. * Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics (e.g., anti‑bribery and corruption, conflicts of interest, third‑party risk, code of conduct), providing well‑reasoned, business‑oriented guidance that supports Agoda’s culture of integrity. * Shape and enhance Agoda’s Compliance & Ethics framework, including policies, standards, training, monitoring and testing activities, ensuring it remains fit‑for‑purpose and aligned with Booking Holdings’ expectations and global benchmarks. * Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third‑party due diligence, risk assessments, and related monitoring, and drive appropriate mitigation actions in close partnership with relevant stakeholders. * Collaborate with the Global Compliance & Ethics team on third‑party risk management initiatives and conflicts of interest processes, helping to ensure effective identification, escalation, and mitigation of key risks across new and existing activities. * Support or lead elements of compliance‑related reviews and investigations (where appropriate), and develop data‑driven monitoring approaches to identify trends, root causes, and opportunities for programme uplift. * Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs) to keep pace with evolving business models and regulatory expectations. * Support the design, delivery, and refresh of compliance training programmes, including in‑person and virtual sessions, and maintain e‑learning materials in line with changing business needs and risk profiles. * Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership. * Partner closely with cross‑functional teams (e.g., Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders) to embed compliance requirements into products, processes, and day‑to‑day decision‑making. * Drive continuous improvement and efficiency initiatives, including the smart use of technology and digital tools to standardise, automate, and streamline compliance workflows. * Prepare or support management updates, reporting materials, and other compliance‑related communications for internal and external stakeholders and leadership. * Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function and further mature the overall programme. * Support the development, implementation and continuous enhancement of the financial crime risk management framework alongside our Financial Crime team. * Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process. **What You’ll Need to Succeed** **Experience & Expertise** * 8+ years of progressive experience in compliance risk management regulatory compliance, preferably in global or regional organisations. * Significant cards and payments experience, including a practical understanding of consumer and B2B payments products, payment service provider models, card scheme rules, and payments licensing environments. * Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments, including risk assessments, controls design, and governance. **Technical & Functional Skills** * Hands‑on experience designing, operating, or overseeing a corporate compliance framework, third‑party due diligence processes, investigations, escalation, and complex case handling. * Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes that enable business growth while managing risk. **Leadership & Stakeholder Management** * Demonstrated success in influencing and partnering with senior stakeholders across functions (e.g., Product, FinTech, Commercial, Legal, Internal Audit, Operations) in fast‑paced, high‑growth environments. * Strong project and programme management skills, with the ability to prioritise, plan, and deliver multiple initiatives concurrently across jurisdictions and time zones. * Excellent communication skills in English (written and verbal), with the ability to explain complex compliance concepts in clear, business‑friendly terms. **Mindset & Values** * Strategic, data‑driven, and solutions‑oriented, with the ability to “connect the dots”, see the big picture, and drive constructive change. * High level of integrity and sound judgement, suitable for a senior Compliance & Ethics leadership role. * Self‑starter who operates with minimal supervision, is comfortable with ambiguity, and thrives in a dynamic, tech‑driven, international environment.

Sr. Compliance Specialist, Global Compliance & Ethics

Agoda

As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program. We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance &Ethics program to join the energetic &passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance &Ethics program to the business. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations. This role is individual contributor. In this Role,you’ll get to * Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner. * Conduct review of gifts & entertainment, conflicts of interest disclosure,third-party due diligence,risk assessment,monitoring and testing;and drive appropriate mitigation actions in partnership with relevant stakeholders. * Develop,implement and enhance compliance policies,procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks. * Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs. * Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration. * Partner closely with cross-functional teams such as Legal, Finance, Government Affairs,People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes. * Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort. * Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership. * Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program. What you’ll Need to Succeed * At least 5 years previous experience working in compliance and ethics function or related field(legal,or risk) in multinational medium to large organizations. * Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program. * Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets. * Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world. * Confident communication skills(verbal and written); English proficiency. * Strong quantitative and qualitative analysis skills. * Strong digital fluency with proficiency in Microsoft 365 and Google Workspace,along with ability to master internal systems and leverage AI tools for workflow optimization. * Must possess the highest integrity,commensurate with a compliance & ethics position. * Ability to operate without extensive supervision and act as a self-starter. * Energetic, fast-paced, and always desire to go the extra mile. It’s Great if you have * Bachelor’s Degree in Law * Experience with the travel industry/technology

Senior Counsel, Privacy (Fintech Area)

Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on the feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way. **The Opportunity:** As Senior Counsel, Privacy (Fintech area) – you will be part of a leading and innovative team responsible for the legal risk areas of data privacy, cybersecurity and artificial intelligence. This is a role dedicated to supporting fintech products and payments. You will act as dedicated point of contact to fintech stakeholders across the company on the legal aspects of privacy, cybersecurity and artificial intelligence, and maintain close cross-functional collaboration with sister brands within the Booking Holdings group. This is a unique opportunity to shape key fintech initiatives from the ground up, with high visibility across Agoda and other Booking Holdings brands. This position is Bangkok-based and we are open to both local and international candidates, with relocation support available for eligible candidates to ensure a smooth transition to working and living in Bangkok. Please note that remote work or working from locations outside of Bangkok is not available for this role. **In this Role, What You’ll Do:** * Product Counseling: End-to-end legal advisory support on privacy, AI and data protection matters as they relate to Agoda’s fintech products, interests and payment initiatives across the globe. * Regulatory Compliance: Monitor, interpret and implement global privacy and payment regulations and guidance as they may apply to fintech and payment operations (e.g. EU GDPR, UK GDPR and Data (Use and Access Act), CCPA, PDPA, PIPA, APPI, GLBA, PSD2). * Privacy by Design:Collaborate cross-functionally with Product,Tech,Security,Finance, and Fintech commercial teams, as well as with other functions and brands in the Booking Holdings group, to embed privacy-by-design and compliance principles throughout product and data lifecycles. Lead and support privacy impact assessments, and data mapping exercises. * Vendor and Partner Management:Assess third-party privacy and AI risks. Negotiate and review privacy, data protection and AI terms in contracts with payment service providers, tech service providers, and fintech partners. * Regulatory Engagement: Support regulatory applications,filings,audits and responses to data protection authorities or financial regulatory authorities in relevant jurisdictions. * Stakeholder Engagement:Serve as privacy subject matter expert for Fintech, advising on data subject rights, marketing and e-privacy compliance, and regulatory change implementation. * Policy and Documentation:Draft and maintain privacy notices, policies, internal documentation,contribute to knowledge management, template development, and continuous improvement of privacy processes. **Required Qualification:** * 6+ years of post-qualification experience, with at least 2 years at a reputable law firm. * Law degree from a top law school, and excellent academic credentials. * Demonstrated experience advising on privacy in the fintech,payments or financial services sector. * Good knowledge of global privacy laws and payment regulations (GDPR, CCPA, PDPA, PIPA, APPI, PSD2). * Excellent drafting, negotiation,communication and stakeholder management skills; able to work independently and collaboratively in a fast-paced, matrixed environment. * Self-starter with a sense of humor, adaptability, and enthusiasm for building new products and processes. **Preferred Qualification:** * A data privacy qualification, CIPP or equivalent or at least willing to obtain one shortly after joining the company * Legally qualified in either England,Singapore or another common law jurisdiction. * Practical, solution-oriented approach to legal advice. * Experience working in a tech company or with technology-driven products.

Lead, Flights Supply (Bangkok Based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: This position is located in Bangkok, Thailand. Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity. The Opportunity: As the Lead for Flights in Thailand, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. You’ll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. What You’ll Do: * Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning. * Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. * Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. * Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. * Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. * Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. * Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. What You’ll Bring: * 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred). * Proven track record of delivering growth through partnerships, negotiations, and strategy execution. * Commercial acumen with the ability to balance short-term results and long-term market building. * Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. * Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. * Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. * Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Manager, Flights Supply (Bangkok Based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: This position is located in Bangkok, Thailand. Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity. The Opportunity: As the Senior Manager for Flights in Thailand, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. You’ll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. What You’ll Do: * Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning. * Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. * Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. * Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. * Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. * Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. * Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. What You’ll Bring: * 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred). * Proven track record of delivering growth through partnerships, negotiations, and strategy execution. * Commercial acumen with the ability to balance short-term results and long-term market building. * Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. * Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. * Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. * Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Associate Director, Product Legal (Bangkok-based, Relocation Provided)

Agoda

This role supports Agoda's expanding travel business, focusing on flights, travel packages, and related products. The Associate Director oversees product development advisory, consumer-facing regulatory advice, and commercial contracting support. Responsibilities include advising on legal and regulatory matters, drafting and negotiating agreements, providing strategic guidance on new products, partnering with internal stakeholders to manage cross-functional risks, and leading a team of senior lawyers. The position requires a business-minded legal professional to balance legal risk with business needs.

Regional Customer Service Manager - Customer Satisfaction & Incidents (CSI)

Agoda

This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises