You will oversee supplier quality management activities across Asia for BMW Motorrad production, localization, and future motorcycle projects. Your role involves ensuring supplier readiness, product quality, and manufacturing excellence from the initial nomination phase through to series production. You will lead critical supplier qualification processes, including audits, industrialization, APQP, PPAP, and supplier development initiatives. You will drive problem-solving efforts, root cause analysis, and sustainable corrective actions to achieve best-in-class quality performance. You will support new product launches, localization initiatives, and strategic supplier development throughout the region. Additionally, you will monitor supplier performance, identify quality risks, and implement continuous improvement measures to maintain high standards.

This role involves leading a team focused on quality assurance processes to ensure high standards of service delivery. You will be responsible for overseeing audit activities and implementing strategies to maintain compliance with organizational policies. The position requires strong leadership skills to guide team members and drive continuous improvement initiatives within the department. You will collaborate with cross-functional teams to identify process gaps and develop effective solutions. The role emphasizes the importance of maintaining data integrity and accuracy in all auditing tasks. Success in this position depends on your ability to communicate complex findings clearly and drive actionable changes across the organization.

You will serve as a key advisor and subject matter expert for reputation, quality, and risk management within the Tax & Legal (T&L) practice. This role involves executing quality and risk strategies across Thailand and Southeast Asia, fostering a robust risk culture, and developing policies to ensure compliance with legal and regulatory standards. You will also manage contractual risks, conduct internal reviews, and deliver training programs to support the firm's risk management objectives. This position requires a proactive approach to identifying and mitigating risks while collaborating with regional teams. You will be responsible for reviewing legal documents, managing compliance, and providing timely consultation to T&L personnel. The role demands strong judgment and the ability to work independently in a fast-paced environment while maintaining high standards of professional service.

As a Contract Management Coordinator at Agoda, you’ll play a key role in supporting our contract operations across the business. You’ll work closely with teams like procurement, supply, and finance to help manage the full contract lifecycle, from creation and review to compliance and renewal. Our contracts are organized and tracked through a centralized contract management system, which helps us maintain high standards of governance and control. In this role, you’ll have the opportunity to make a real impact by helping to streamline and centralize contract processes, especially on the procurement side where there’s room for improvement. You’ll be responsible for identifying and organizing contracts that may currently sit outside our main system, ensuring everything is coordinated, traceable, and compliant. We’re looking for someone who is detail-oriented, enjoys working with systems, and can connect the dots across different teams to keep our contract management running smoothly. *This is a 10-months contract, with possibility of contract renewal.* **In This Role, You’ll Get To** * **Operational ownership and improvement** * Be the go-to person for all global contract operational questions or issues. * Support the Legal Operations Team in creating, maintaining, and looking for ways to improve our contracting processes. * **End‑to‑end contract lifecycle** * Intake and CMS record creation (accurate metadata, correct routing), route approvals per delegated authority and coordinate signature, activate executed agreements and maintain the repository, manage signature requests end to end, and monitor expirations/renewals to ensure timely renewals. * **Migration and data quality** * Execute migration batches from external repositories and the electronic signature solution into the CMS: prepare manifests, perform uploads, reconcile counts, and resolve exceptions within SLAs. * Perform contract data QC using a data quality tool: verify payment terms and spend; attach execution evidence (completion certificate or equivalent). * Ensure supplier linkage and resolve exceptions in collaboration with internal stakeholders. * **Controls and reporting** * Operate daily controls (completeness/accuracy); maintain saved searches/dashboards. * Surface issues and drive corrective actions with stakeholders; document outcomes for auditability **What You’ll Need to Succeed​** * Bachelor’s degree or equivalent * 2-3 years of work experience in related fields * Hands-on CLM experience (admin or power user) and e‑signature platform proficiency * Advanced Excel for Operations (pivot, XLOOKUP, data cleanup; Power Query a plus) * Working knowledge of S2P/P2P and supplier master fundamentals; able to coordinate with Procurement/AP * Strong quality/control mindset (maker–checker, reconciliation, audit trail); able to operate to SLAs * Excellent written and verbal communication; strong cross-functional stakeholder management * High attention to detail; strong organization/multitasking; analytical problem‑solving * Tech‑savvy, fast learner, curious, comfortable in a fast‑paced environment * Intellectual curiosity, open-minded attitude, and a willingness to learn * Experience with international companies is a plus.

Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

This role involves providing end-to-end advisory and overlaying industry insights to formulate technology-enabled solutions for clients. Responsibilities include managing assessment and business requirements gathering, reviewing functional specifications, supporting prototyping and architecture redesign, and engaging clients in workshops. The position requires developing trusted client relationships, ensuring quality assurance, and coaching project teams to maintain operational excellence. The consultant will meet clients regularly to define problem statements and develop responses to enquiries.

This role focuses on maintaining strong operational control over rework and return processes while managing workforce performance and daily team metrics. You will coordinate closely with cross-functional departments to resolve operational issues and ensure timely delivery of productivity, quality, and process accuracy targets. The position requires driving continuous improvement initiatives to enhance overall operational efficiency and minimize workflow delays.

This role focuses on ensuring the integrity and safety of digital platforms through rigorous quality assurance processes. You will be responsible for identifying and mitigating risks related to user-generated content and platform policies. The position requires a keen eye for detail and a strong understanding of safety protocols to maintain a secure environment for all users. You will collaborate with cross-functional teams to implement effective testing strategies and improve overall system reliability. The ideal candidate will work in a dynamic environment where attention to detail is paramount. You will be expected to stay updated on emerging threats and evolving safety standards to ensure the platform remains secure. This role offers the opportunity to make a significant impact on user trust and platform stability through proactive quality assurance measures.

Join Agoda's international team in Bangkok to lead localization efforts for Korean-speaking markets. You will oversee the quality of translated content across all customer-facing channels, ensuring accuracy and cultural relevance. This role involves managing translation vendors, maintaining localization assets, and collaborating with internal teams to meet strict deadlines. You will also play a key role in improving AI prompt engineering to enhance translation output and drive user engagement. As a Language Expert, you will provide critical linguistic guidance and support research initiatives to optimize content performance. You will lead arbitration reviews to maintain high quality standards and mentor other team members. This is an opportunity to work in a dynamic environment while making a significant impact on the global user experience for Korean travelers.

This role involves managing and coordinating field service activities for internal and external stakeholders within a specific responsibility area. You will oversee the performance and development of MEM vendors to ensure alignment with organizational objectives and customer expectations. The position requires close collaboration with the sales team and vendor partners using the GEMBA process to monitor performance and implement necessary action plans. You will also be responsible for inventory management in field services, ensuring accuracy against SAP systems and coordinating closely with the Distribution Center team to prepare equipment and spare parts. Additionally, you must ensure reasonable spare part usage and strict adherence to safety and quality regulations while reporting to the Senior MEM Execution Manager and the MEM Safety Manager.