Cushman & Wakefield is hiring a Project Manager CSA to oversee civil, structural, and architectural components of data center construction projects in Bangkok, Thailand. The role manages site development, structural steel, concrete works, architectural finishes, and building envelope systems, coordinating with MEP, IT, and Security disciplines and ensuring compliance with local codes and client requirements. Candidates need a bachelor's degree in Civil Engineering, Structural Engineering, Architecture, or a related field and 7+ years of CSA engineering experience on large-scale construction projects, with data center experience preferred. Proficiency in AutoCAD, Revit, Navisworks, and structural analysis tools is required, along with familiarity with regional building codes, seismic design, and high-performance envelope systems.
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The Project Scheduler maintains and monitors the master project schedule for a complex construction environment. The role reviews contractor schedules, prepares internal and external weekly and monthly progress reports, develops project-control procedures, and coordinates schedule changes with project management and superintendent teams. The successful candidate will have at least five years of experience in project planning and scheduling, preferably including data center projects. The posting requires proficiency in Primavera P6 and earned value management, experience consolidating schedule-performance data into a master schedule platform, and the ability to produce project status reports for large-scale projects.
Cushman & Wakefield is hiring a Critical Facilities Technician to support safe and reliable 24/7 operation of a mission-critical data center facility at a client site in Bangkok. The role involves monitoring mechanical and electrical infrastructure, responding to alarms, performing preventive and corrective maintenance, and working with BMS, PMS, and CMMS platforms to maintain uptime and meet client SLAs. Candidates need 3+ years of experience in critical facility operations or building services maintenance, ideally as a shift technician or plant operator in a Tier III or equivalent data center. They should have hands-on knowledge of mechanical and electrical systems, familiarity with BMS/PMS and CMMS tools, strong fault-finding skills, and a relevant trade or vocational qualification in Mechanical, Electrical, or Building Services.
The Critical Facilities Supervisor leads onsite plant operations and the safe, reliable, compliant delivery of 24/7 maintenance services at a mission-critical data center. The role supervises Plant Operations personnel, oversees preventive and corrective maintenance, manages risk and escalation, and monitors service delivery against client SLAs, KPIs, budgets, safety requirements, and procedures. The position requires at least eight years of relevant experience in critical facility operations, maintenance management, or engineering, with supervisory data center experience preferred. Candidates need strong mechanical and electrical infrastructure knowledge, CMMS and monitoring platform proficiency, leadership and incident-response skills, and a bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
The Project Lead at Cushman & Wakefield is responsible for overall governance, client relationship management, commercial performance, financial oversight, and service delivery assurance for a mission-critical data center account in Bangkok. The role ensures the account meets contractual obligations, SLAs, KPIs, compliance requirements, and financial targets while coordinating stakeholders, vendors, and support teams to drive consistent performance and improvement. The position requires 6+ years of experience in account management, facilities management, data center operations, service delivery, or contract management within a mission-critical environment. Candidates should have strong financial and commercial awareness, proven SLA/KPI delivery capability, structured leadership skills, and a Diploma or Bachelor's Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline.
JLL is hiring a Design Project Manager based in Bangkok to act as the client's representative across all phases of design and construction for data center projects. The role involves coordinating with stakeholders, third-party consultants, contractors, and design firms; managing design packages, trackers, contracts, budgets, schedules, and change orders; and ensuring QA/QC, constructability reviews, and value engineering throughout the project lifecycle. Candidates should have at least 5 years of data center or critical facilities project management experience, a degree in Architecture, Engineering, or Construction Management, strong organizational and communication skills, and familiarity with data center design standards and Google Workspace tools.
This lead role manages a team of strategists to improve sorting-center cost, speed, and capacity through operational analysis, solution design, and implementation tracking. The position involves large-scale SQL and analytics work, cross-functional project ownership, budget and peak-campaign planning, monthly performance tracking, post-mortems, and regular presentations to senior management. Candidates need a bachelor’s degree in a quantitative field or equivalent quantitative experience, at least three years in strategy, consulting, operations, analytics, or a related discipline, and experience implementing recommendations that improved a metric. Strong SQL, another analytics tool, statistical techniques, and professional Thai and English proficiency are required. Team-management experience is preferred.
The Department Manager, Business Intelligence Center (PM & Analysis) drives commercial performance and enterprise transformation through data-backed insights and business modelling. The role involves working with cross-functional teams to bridge the gap between analytics and action, enabling smarter decisions. Key duties include analyzing complex data sets to identify trends, supporting category and pricing strategies, and building business cases for new initiatives. The manager will also collaborate on transformation projects, map current-state processes, and establish robust analytical frameworks to deliver executive-ready insights.
The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.
The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs. The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development. The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives. The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders. **ACTIVITIES PERFORMED ON THE JOB:** * **Coaching and giving feedback:** * Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best. * Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports. * Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate. * **People leadership:** * Build healthy and professional relationships with team members. * Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes. * Organize team building activities that will engage people in teamwork and create a positive work environment. * Ensure the team is well supported to perform their day-to-day activities, including: * ensuring appropriate real-time support is available, taking and managing escalated issues. * Providing approvals as part of the business process (e.g. absorption). * Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process. * Provide clarity on performance vs targets, and any other team or group objectives. * Use reward and recognition as part of motivating the team. * Conduct team meetings: sharing important information, updates, performance progress, and broader company updates. * Ensure your team is connected to the company’s WFM objectives and strategy. * Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders. * Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team). * **Reporting & data analysis:** * Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions. * Prepare and present team performance data, challenges, issues, ideas, and opportunities. * **Collaboration:** * Collaborate with local WFM team: * On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities. * Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve. * Stay up to date with products, news, goals, decisions, projects. * Collaborate with other teams: * CEG Operations Leadership and Management. * CEG GSV. * **Personal Management:** * Remain up to date with important company/team/department updates, requirements. * Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements. * Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together. * Aim to understand, then meet and exceed the expectations agreed with your manager. **EXPECTATIONS – BEHAVIORS AND VALUES** **Behavior****Definition** **_Continuous improvement_**Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits. Embraces and drives change, is open and supportive of improvement opportunities identified by others. **_Deliver better together_**Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions. Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions. **_Enable others` success_**Is committed to building and nurturing a culture of frequent feedback, coaching and career development. Provides clarity on accountability, goals, and progress. Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible. **COMPETENCIES REQUIRED** **Analytical Ability & Problem Solving**Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available. **Decision making ability**Set a course of action purposely chosen from different alternatives to achieve company objectives. **Effective communication**(Verbal and written)Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills **Flexibility and Agility**Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment. **KPI management**Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company’s goals. **Listening and influencing**Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals. **Process Improvement**Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place. **Reporting**Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations. **Result driven**Driving high standards to accomplish challenging goals. Works hard to achieve them. **Time / workload management & prioritization**Creating a work environment where tasks and responsibilities are accomplished successfully within the time available. **Coaching**Support and develop team members to achieve a specific personal and professional goal by guiding and training. **Develop and Manage team**Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success. **Operational Planning & Coordination**Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals **People training**Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles. **Presentation**Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. **Team level KPI management**Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals. **Qualifications, Experience and Trainings required:** **Qualifications**High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills. **Experience**6+ years of WFM experience Experience in coaching and developing, in a technical environment. Experience in delivering high-level business objectives or initiatives. **Trainings**OJT, WFM onboarding, RT Onboarding **Must have:** * Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems. * Proven ability to build routing logic from the ground up — including skills-based routing, IVR/call flows, queues, priorities, and escalation paths — based on complex, nuanced business requirements. * Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs. * Experience integrating routing platforms with CRM/WFM/reporting tools (e.g. Salesforce, Verint, NICE) is a plus. * Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups. We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.