At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Our Opportunity** As our Staff Full Stack Engineer, you will design and build AI-driven chat experiences that power Agoda’s AI Assistant, trip planning and discovery, customer support flows, and proactive recommendations. You’ll work closely with engineers, data scientists, and product managers to define, build, and scale the next generation of AI solutions that make travel planning more intuitive, personalized, and effortless for millions of customers worldwide. We’re looking for a visionary Full Stack architect with a strong hands-on mentality — integrating innovative AI capabilities and rapidly validating ideas through experimentation. You will create measurable impact on traveler experience and business outcomes, while upholding Agoda’s standards for privacy, reliability, and the responsible use of AI. **Why Agoda & Why Bangkok?** * Global Engineering, Global Impact: Join a high-energy, multilingual and multicultural engineering team in Bangkok driving innovation across regions. * Vibrant Bangkok HQ: Work in a tech-centric city with a thriving expat community, beautiful culture, and world-famous cuisine. * English-First: Work and collaborate in English—no Thai required! * World-class relocation and family support are offered. **The Impact You’ll Make** * Lead full-stack architecture and system design for features used by millions of customers * Own complex end-to-end systems — from React-based frontend to backend microservices — and mentor high-performing teams * Design and evolve Backend-for-Frontend (BFF) layers that aggregate downstream services into optimized, UI-friendly contracts * Guide technical decisions across several squads, driving engineering excellence * Collaborate with Product and Design to deliver cohesive, user-centered solutions at scale **What We’re Looking For** * 8+ years of experience in software engineering (web, backend, or full stack) * **Frontend:** Hands-on proficiency with React and its ecosystem — Next.js (SSR/SSG), TypeScript, state management (Redux, Zustand, or similar), component libraries, and build tooling (Webpack/Vite) * **Backend:** Expertise in Java, Kotlin, or .NET; comfort designing microservices and REST/gRPC APIs * **BFF / middleware:** Experience building and owning Node.js/TypeScript BFF layers that sit between frontend and core services, including API aggregation, response shaping, and auth handling * Solid understanding of frontend performance fundamentals: Core Web Vitals, code splitting, lazy loading, and rendering strategies (CSR vs SSR vs ISR) * Familiarity with testing approaches across the stack — unit, integration, and E2E (Jest, Cypress, or Playwright) * Proven experience leading end-to-end architecture on high-traffic platforms * Track record of technical mentorship, cross-team collaboration, and solving ambiguous problems **What We Offer** **Full Relocation and Onboarding Support:** * Visa sponsorship for you and your family * Flights, settling-in allowance, and temporary housing * Dedicated relocation and settling-in advisors * Relocation buddy program and community events **Family & Expat Benefits:** * Partner & children support (school search, legal, etc.) * International health insurance * Flexible home visit support **Agoda Perks:** * Hybrid working (Bangkok HQ) * Professional growth and learning budget * Employee resource groups for every culture and background **Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok:**[**https://careersatagoda.com/agodans-in-bangkok/**](https://careersatagoda.com/agodans-in-bangkok/) **Agoda’s Engineering Blog:**[**https://medium.com/agoda-engineering**](https://medium.com/agoda-engineering) ***** This position is based in Bangkok, Thailand (Relocation Provided) ***** **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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This role is based in Bangkok and involves partnering with HR Business Partners and business leaders to analyze talent needs and support effective people decisions. The consultant will contribute to performance management, talent reviews, succession planning, and organizational design. The position requires using data to identify talent patterns and risks, facilitating discussions with stakeholders, and developing practical guidance for talent processes.
This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.
This role sits at the intersection of motion design, visual storytelling, and generative AI. You will create compelling creative content across static, motion, and video formats while helping evolve how content is produced, localized, personalized, and scaled globally. Your ability to combine exceptional design craft with emerging AI technologies will be instrumental in shaping the future of our creative production. You will leverage both traditional design tools and AI-powered tools and workflows to develop concepts, generate assets, accelerate production, and create high-quality content across multiple platforms and markets. In this role you’ll get to: Creative Development & Storytelling * Develop creative assets for our B2B and B2B2C marketing channels, including social media, PR, display advertising, sales enablement, and digital experiences. * Create engaging motion graphics, animations, videos, and visual storytelling content – including short and long-form manifest videos, event videos, explainers and product showcases – across multiple formats, languages, and platforms. * Participate in the full creative process, from ideation and storyboarding through production and final delivery. * Collaborate with stakeholders to translate business objectives and project requirements into compelling creative solutions. * Pitch and present creative concepts, ideas, and executions to managers and key stakeholders. AI-Driven Creative Innovation * Leverage AI-powered creative tools to accelerate concept development, storyboarding, image and video generation, editing, adaptation, and production workflows. * Explore emerging AI technologies and identify opportunities to improve creative quality, efficiency, personalization, and scale. * Help evolve how content is produced and scaled through the combination of human creativity and AI. Creative Excellence & Operations * Deliver top-quality work in a fast-paced environment, ensuring high standard of craft and brand consistency. * Stay current with design trends, platform developments, AI advancements, and emerging creative technologies. What you’ll need to succeed: Creative & Motion Design Expertise * 7+ years of experience in Motion Design, Graphic Design, Content Creation, Advertising, or a related creative discipline. * Outstanding portfolio demonstrating excellence in motion design, visual storytelling, content creation, campaign development, and commercially deployed AI-assisted creative work. * Strong understanding of design fundamentals, typography, composition, motion principles, editing, pacing, and visual storytelling. * Proven ability to translate creative briefs and business objectives into compelling visual solutions. Creative Technology & AI * Advanced proficiency in industry-standard creative tools including After Effects, Premiere Pro, Photoshop, Illustrator, Figma, and related software. * Demonstrated experience creating AI-generated imagery and video for commercial marketing applications using platforms such as Runway, Veo, Imagen, Seedance, Higgsfield, ElevenLabs, GPT Image, or similar tools. * Experience integrating AI into concept development, storyboarding, content generation, asset adaptation, and production workflows. Collaboration & Execution * Strong problem-solving skills and understanding of technical constraints across digital platforms and channels. * Excellent communication and collaboration skills, with the ability to present ideas and work effectively across teams. * Proven ability to manage multiple priorities and meet critical deadlines in a fast-paced environment. * Previous experience working in B2B branding or marketing is highly desirable. It’s great if you have: * Filming, photography, and sound recording experience. * Experience with 3D animation, compositing, CGI, or emerging content creation technologies. * Experience working within global brands, creative agencies, SaaS businesses, or other high-growth environments, creating content for B2B audiences. All applications must be accompanied by a portfolio or link to portfolio demonstrating professional works. What We Offer: * Opportunity to shape the visual identity of a leading B2B brand. * A collaborative, creative work environment. * Competitive salary and benefits package. * Opportunities for professional growth and development.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Technical Product Manager – ML & LLM Platforms** **The Opportunity** Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous. We are looking for a Technical Product Manager to own and evolve Agoda’s ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications. You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents — ensuring our internal platforms are production-grade, optimized for experimentation, and increasingly native to AI-assisted development. This is a high-impact role in a fast-moving space, where the goal is not just to support ML/LLM applications — but to enable them to be created and iterated on with increasing automation and minimal human friction. **In This Role, You’ll Get to** * Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms * Shape how teams productionize ML models and LLM-powered applications * Identify platform gaps, scalability constraints, and optimization opportunities * Drive the evolution of our platform to support AI-native development workflows and coding agents **Requirements & Opportunity Discovery** * Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams * Translate complex technical needs into clear product requirements and prioritization frameworks * Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity * Balance experimentation flexibility with governance, safety, and cost efficiency **Execution & Delivery** * Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis * Partner closely with engineering to balance platform scalability, performance, and technical debt * Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems * Drive adoption through documentation, training, and internal evangelism **AI-Native Platform Evolution** * Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents * Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions * Help define guardrails and workflows that allow safe, reliable AI-assisted development **What You’ll Need to Succeed** * 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain * 2+ years of technical product or program management experience in fast-paced, high-scale environments * Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines) **Technical Depth** * Strong understanding of ML systems and model lifecycle management * Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.) * Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers * Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs **Leadership & Mindset** * Strong cross-functional leadership skills and ability to influence without authority * Comfortable operating in ambiguity and rapidly evolving technological landscapes * Excellent communication skills — able to translate between business, platform engineering, and AI application teams * Proactive, structured thinker with a strong problem-solving mindset * High ownership and bias for impact **Why This Role Is Unique** * You will shape how AI is built at scale inside Agoda. * You will influence the evolution of our internal platforms toward AI-native and agent-compatible development. * You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem. * Your work will directly accelerate Agoda’s ability to deliver AI-powered experiences to millions of customers worldwide. ***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***
The Principal Data Scientist is a senior individual contributor who leads advanced analytics and machine-learning initiatives for Agoda's highest-impact opportunities. This role works across product and business domains, partnering with Product, Engineering, Analytics, and business leaders to turn complex problems into scalable, data-driven solutions. The position requires extensive hands-on experience in data science, machine learning, and statistics, along with strong Python and SQL skills. Candidates must be able to influence senior stakeholders and communicate clearly across technical and non-technical audiences.
The NOC Manager will oversee a world-class team of engineers to ensure optimal customer experiences and operational excellence. Responsibilities include managing daily operations, leading strategic projects, removing roadblocks, and analyzing data to drive performance. The role requires driving AI-driven workload strategies and coaching engineers. The position is based in Bangkok, Thailand.
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward. We are looking for ambitious and agile data scientists that would like to seize the opportunity to work on some of the most challenging productive machine learning and big data platforms worldwide, processing some 600B events every day and making some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized recommendations, innovating algorithm-supported promotions and products for supply partners, discovering insights from big data, and innovating the user experience. To tackle these challenges, you will have the opportunity to work on one of the world’s largest ML infrastructure employing dozens of GPUs working in parallel, 30K+ CPU cores and 150TB of memory. In This Role, You’ll Get to * Design, code, experiment and implement models and algorithms to maximize customer experience, supply side value, business outcomes, and infrastructure readiness. * Mine a big data of hundreds of millions of customers and more than 600M daily user generated events, supplier and pricing data, and discover actionable insights to drive improvements and innovation. * Work with developers and a variety of business owners to deliver daily results with the best quality. * Research discover and harness new ideas that can make a difference What You’ll Need to Succeed * 4+ years hands-on data science experience. * Excellent understanding of AI/ML/DL and Statistics, as well as coding proficiency using related open source libraries and frameworks. * Significant proficiency in SQL and languages like Python, PySpark and/or Scala. * Can lead, work independently as well as play a key role in a team. * Good communication and interpersonal skills for working in a multicultural work environment. It’s Great if You Have * PhD or MSc in Computer Science / Operations Research / Statistics or other quantitative fields * Experience in NLP, image processing and/or recommendation systems * Hands on experience in data engineering, working with big data framework like Spark/Hadoop * Experience in data science for e-commerce and/or OTA We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available for eligible candidates.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Taiwan markets * Support research and content experimentation to improve content performance and user engagement * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Taiwan markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation,Traditional Chinese Language for Taiwan, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.