You will serve as the primary bridge between business stakeholders and technical teams, translating complex business needs into clear functional specifications and system designs. Your role involves conducting feasibility studies and gap analyses to ensure proposed solutions align with strategic business goals. You will lead the end-to-end requirement gathering process, ensuring that business processes are optimized and documented accurately. Additionally, you will collaborate closely with delivery and project management teams to maintain project momentum and deliver high-quality fintech solutions. This position requires a deep understanding of the credit card domain to effectively analyze business logic and system flows. You will be responsible for managing the conceptualization and rationalization of business initiatives, evaluating cost-benefit and fit-gap scenarios. By establishing robust business processes and prioritizing requirements, you will ensure that the final product meets both user expectations and regulatory standards. Your proactive approach will help identify potential risks early and drive practical, innovative solutions.

This role serves as a strategic engine for GrabFood, bridging the gap between data analysis and business execution. You will lead cross-functional initiatives to drive platform growth, focusing on user segmentation and demand generation. The position requires a blend of advanced analytics and project management to optimize promotional strategies and manage budgets effectively. You will work closely with diverse teams to implement data-driven solutions that maximize business efficiency and achieve P&L targets. Your day-to-day work involves crafting growth strategies, forecasting budget spend, and conducting deep-dive analyses on customer behavior and market trends. You will design and manage promotional structures while tracking performance metrics to identify opportunities for improvement. The role demands a proactive approach to problem-solving and the ability to influence senior stakeholders through compelling presentations and clear insights.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and efficiency. You will lead day-to-day coordination across Product, Marketing, Operations, and Merchant teams to drive demand growth initiatives. The position requires a blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional structures, and forecast performance to ensure the team meets its P&L targets while maintaining a competitive market position. Your day-to-day work involves tracking business performance through churn analysis and customer segmentation. You will scope advanced statistical analyses and predictive demand modeling in collaboration with cross-functional partners. Additionally, you will build presentations to influence senior stakeholders and manage multiple projects from end to end, ensuring that strategic initiatives are implemented effectively and sustainably.

This role focuses on driving operational excellence through data-driven decision-making and process optimization. You will monitor key performance indicators and analyze complex datasets to uncover trends and risks. The position involves developing automated dashboards and reports to support strategic initiatives. Additionally, you will leverage AI tools to enhance reporting efficiency and streamline workflows. Collaboration with cross-functional teams is essential to resolve business issues and support digital transformation projects. The ideal candidate will identify operational inefficiencies and implement data-backed improvements to boost productivity.

You will play a pivotal role in driving operational excellence and strategic initiatives within the organization. Your primary focus will be to analyze current operational processes and identify areas for improvement to enhance efficiency and effectiveness. You will collaborate closely with cross-functional teams to implement strategic changes that align with the company's long-term goals. This role requires a proactive approach to problem-solving and a strong ability to translate complex data into actionable insights. You will be responsible for leading and managing key projects aimed at transforming business operations. This involves conducting thorough research, developing comprehensive plans, and overseeing the execution of initiatives from start to finish. You will need to communicate complex ideas clearly to stakeholders at all levels, ensuring everyone is aligned with the strategic vision. Your work will directly contribute to the company's ability to adapt to market changes and maintain a competitive edge.

This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

This role serves as the primary point of contact for risk management issues, ensuring effective communication and coordination across departments. You will identify, assess, and prioritize potential risks to the organization, providing recommendations for mitigation strategies. The position involves developing and maintaining risk management frameworks, policies, and procedures in alignment with Alibaba International's standards. You will collaborate with stakeholders to conduct risk assessments, analyze trends, and report findings to senior management. Additionally, you will monitor and review existing controls to ensure their effectiveness in managing identified risks and stay updated on regulatory changes and industry best practices.

This role focuses on developing and executing comprehensive customer relationship management strategies to drive business growth and operational efficiency. You will lead the CRM team in analyzing market trends and customer data to formulate annual budgets, policies, and development plans that enhance customer retention and loyalty. The position requires overseeing the CRM platform structure and coordinating cross-departmental efforts to ensure seamless customer engagement throughout the lifecycle. You will be responsible for maximizing customer lifetime value and commercial opportunities by monitoring key customer touchpoints and market research. The role involves providing strategic guidance on CRM operations, advising subordinates on performance and career development, and staying current with marketing trends to continuously improve team effectiveness. This is a leadership position requiring strong analytical skills and the ability to align CRM initiatives with broader business objectives.

This role focuses on developing and executing acquisition strategies to drive sustainable growth for Fulfillment by Shopee (FBS) sellers. You will build a strong pipeline of prospective sellers through market analysis, strategic partnerships, and targeted outreach. The position requires owning the end-to-end seller acquisition funnel, from lead generation and engagement to onboarding and activation. You will monitor acquisition performance, identify growth opportunities, and optimize conversion across the entire funnel. Collaboration with Commercial, Category Management, Marketing, Product, and Operations teams is essential to improve seller acquisition effectiveness and enhance the onboarding experience. You will be responsible for identifying untapped seller segments and expansion opportunities to accelerate FBS adoption. This involves leveraging strong analytical skills to use data for commercial decision-making and driving business growth. The role demands excellent project management and stakeholder management capabilities to navigate a fast-paced, cross-functional environment. Strong communication, negotiation, and presentation skills are required to influence key stakeholders and drive results.