This role focuses on providing exceptional support to merchants using the Ocha application. You will serve as the primary point of contact for inquiries regarding the Point of Sale system, terms of service, and promotional campaigns. The position requires a proactive approach to troubleshooting hardware and software issues, ensuring smooth operations for restaurant partners. You will collaborate with internal teams to resolve complex customer issues efficiently and maintain high service standards.

โดยการดำเนินการต่อไปและเรียกดูเว็บไซต์นี้ คุณกำลังยอมรับการใช้คุกกี้ รหัสคำขอ:12646 ## ที่เราคือใคร ## เกี่ยวกับบทบาทของคุณ * ดูแลกิจกรรมตลาดและนำการวางแผนการขายประจำวันสำหรับชุดสินค้าทั้งหมด * ตั้งเป้าหมาย SMART ที่สอดคล้องกับเป้าหมายระดับ MU/ภูมิภาค/พื้นที่โดยรวม สำหรับสมาชิกทีม CR และสมาชิกทีม merchandizer แต่ละคน * การจัดการการครอบคลุม: เพื่อขยายร้านค้าใหม่ในพื้นที่และร่วมกับ CR & BT จัดการร้านค้า เช่น การเพิ่มประสิทธิภาพเส้นทาง การจัดการสินค้าและการดำเนินการในร้านค้า * ทำงานร่วมกับ ASM และ ADC เพื่อพัฒนาและรับรองความสามารถในการทำกำไรของเส้นทาง รวมถึงโอกาสในการเติบโตของยอดขายตามความต้องการของตลาด * สร้างความสัมพันธ์ที่แข็งแกร่งกับลูกค้าในพื้นที่ที่มอบหมาย * รับรองความเคารพของทีมในมาตรฐานการดำเนินการ POS รวมถึงการตรวจสอบ POS บ่อยครั้ง * รักษาการมีอยู่ทางกายภาพเพื่อติดตามการดำเนินงาน/รับรองความเข้าใจความต้องการของลูกค้า * ติดตาม DA เพื่อจัดส่ง 100% ให้ลูกค้า * เพื่อจัดการ CR เพื่อปกป้องสินทรัพย์ของบริษัท (AR, อุปกรณ์, ป้ายโฆษณา) ในพื้นที่ * รับรองการสื่อสารที่ชัดเจนและการปฏิบัติตามราคาและโปรโมชั่นที่ POS * มุ่งเน้นสมาชิกทีม Distributor ไปที่โอกาสในพื้นที่และผลลัพธ์ของคะแนน * เพื่อให้มั่นใจว่าจะทำ Big 3 (การประชุมทีม, 1-on-1, Work With, Field Work) กับ CR และ B * รักษาบันทึกของปฏิทินการฝึกอบรม, วัตถุประสงค์ WORK*WITH และความคืบหน้า ## สิ่งที่คุณจะทำ ## สิ่งที่คุณจะได้รับ ## สิ่งที่คุณต้องทำเพื่อประสบความสำเร็จ * วุฒิการศึกษาปริญญาตรีขั้นต่ำ * โปรดมีประสบการณ์ 1-5 ปี ในการนำทีม FMCG หรือเครื่องดื่ม * ทักษะการสอนและฝึกอบรมที่ดี * ทักษะการจัดการข้อโต้แย้งและการเจรจา * คอมพิวเตอร์ที่เก่งโดยเฉพาะ MS. Excel

LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. As part of the Merchant Digital Solutions business unit, you will design and run the operating system for businesses across Thailand. This role focuses on building a scalable field model that empowers merchants to digitize their operations. You will lead the design and scaling of installation, onboarding, and onsite after-sales support processes. The goal is to create a cost-efficient field operation that activates merchants faster and allows the sales team to focus on selling. You will own the entire field-agent network, from recruitment and onboarding to training and performance management. You will design the job-intake and dispatch systems that serve as the backbone of the network. Additionally, you will balance a hybrid delivery model between a distributed field-agent network and a core in-house team. Your work will directly impact key metrics such as installation SLA, activation rates, and first-time-right performance.

This role focuses on delivering exceptional customer service and driving sales performance within a True Branding shop. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure in a fast-paced retail environment. You will serve as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex telecom products. The role involves operating front-office systems for activations and managing payments. Additionally, you will support daily store operations, including opening and closing procedures, while maintaining a positive brand image.

This role focuses on enhancing the efficiency of the True Sphere coworking space operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotions. The position also involves managing sales targets with the team and delivering basic food and beverage services within the First Class service standard. You will be responsible for managing daily operations smoothly, including financial management, inventory, environment, and systems according to company guidelines. The role requires promoting True products and solutions, collaborating effectively with the team, and maintaining up-to-date product knowledge. Additionally, you will handle after-sales service by receiving customer complaints, resolving issues promptly, and coordinating with relevant departments to ensure high customer satisfaction.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets with the team and delivering first-class food and beverage services within the True Sphere environment. You will serve customers in the co-working space by providing information about True Sphere services, special privileges, and activities from True Blockcard. The role requires managing daily operations smoothly, including financial management, inventory, and system control to prevent fraud. You will also recommend products and solutions while handling after-sales service issues to ensure customer satisfaction.

You will lead the design and optimization of pricing and packaging strategies across Wongnai's product ecosystem, including POS systems and digital merchant solutions. You will build compelling business cases using data modeling and experimentation to drive revenue growth and present high-impact proposals directly to executive leadership. The role involves managing the full lifecycle of pricing initiatives, from hypothesis testing and A/B experiments to post-launch analysis and feedback loops. You will partner with cross-functional teams to ensure accurate execution and maintain consistency between proposed pricing and actual sales materials. Additionally, you will serve as a strategic advisor to business, product, and sales teams, applying structured problem-solving frameworks to complex challenges. This position requires a strong analytical mindset and the ability to translate complex data into clear, evidence-based narratives. You will own the accuracy of pricing-facing materials and maintain a running record of past decisions to build repeatable frameworks. The ideal candidate will have experience in strategy, revenue management, or financial planning, with a focus on pricing or SaaS revenue models. You will be responsible for validating hypotheses and documenting learnings to ensure continuous improvement of pricing strategies.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company operational standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will act as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex service plans in simple terms. The role involves operating front-office systems for activations and managing various payment methods. Success in this position requires strong teamwork, adaptability, and a commitment to maintaining a positive brand image.

LINE MAN Wongnai (LMWN) is Thailand's leading on-demand delivery and lifestyle e-commerce platform. The Supply Chain Management team owns the company-wide inventory and fulfillment infrastructure, ranging from merchant hardware like POS terminals and Soundboxes to rider equipment. This role is critical as a cross-business unit backbone function, currently operating on a deeply integrated SAP inventory stack. You will be responsible for the end-to-end delivery scorecard, including lead times, SLA compliance, and delivery backlog management. Additionally, you will oversee reverse logistics, supply planning, and the SAP-Inventory integration to ensure data accuracy across all systems. The position requires driving automation and AI initiatives to convert manual SCM workflows into automated processes and managing relationships with third-party logistics providers. You will lead a team to operate independently while ensuring proactive ownership of operational risks and process improvements. This is a strategic leadership role focused on transforming reactive operations into proactive ownership. You will redesign inbound, outbound, and return workflows to ensure decisions originate from Supply Chain rather than other departments. The role involves managing the operational cadence for reconciliation, stock accuracy, and FIFO compliance while reporting status transparently. You will also build team capability through coaching and delegation, identifying gaps early and closing them through honest escalation on resourcing. The ideal candidate will drive the automation roadmap, including a central SCM portal, automated tracking, and AI-assisted case handling, to enhance efficiency and reduce manual effort.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals. You will manage daily operations smoothly, handling finances, inventory, and environmental systems according to company guidelines. The role requires preventing fraud and maintaining company interests while recommending products and solutions from the True Group. Additionally, you will oversee financial and inventory management and address customer complaints to ensure satisfaction, coordinating with relevant departments for timely resolutions.