Associate, True Sphere

This role focuses on enhancing the efficiency of the True Sphere coworking space operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotions. The position also involves managing sales targets with the team and delivering basic food and beverage services within the First Class service standard.

You will be responsible for managing daily operations smoothly, including financial management, inventory, environment, and systems according to company guidelines. The role requires promoting True products and solutions, collaborating effectively with the team, and maintaining up-to-date product knowledge. Additionally, you will handle after-sales service by receiving customer complaints, resolving issues promptly, and coordinating with relevant departments to ensure high customer satisfaction.

• Provide efficient food and beverage services to customers using True Sphere facilities
• Deliver information about True Sphere services, special privileges, and activities from True Block Card
• Collaborate with the team to promote good service and update product knowledge regularly
• Manage daily operations smoothly, including finance, inventory, environment, and systems
• Promote and sell True products and basic solutions to customers
• Handle after-sales service by receiving complaints and resolving issues promptly
• Coordinate with relevant departments to ensure high customer satisfaction
• Manage systems, documents, finances, taxes, and expenses correctly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 1 year of customer service experience
• Strong personality with a passion for service
• Ability to work in shifts (5 days/week)
• Good personality, polite, and negotiation skills
• Appropriate demeanor and positive attitude towards work and service
• Good command of the English language