Sertis is seeking a Business Development Intern to gain hands-on experience in business development and pre-sales within the Data and AI industry. The role involves working closely with senior team members to support client-facing activities and learn how to turn business challenges into technology-driven solutions. Responsibilities include conducting market and competitor research, preparing business proposals and presentations, joining client meetings, supporting pre-sales activities such as solution presentations and Proof of Concept (PoC) preparation, and collaborating with internal and technical teams on projects. The ideal candidate is currently pursuing a Bachelor's Degree with a strong interest in technology, particularly Data and AI, and possesses strong presentation, communication, and research skills in both Thai and English.
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This position leads structured problem-solving for P0 truck-related initiatives within SPX Express's middle mile line haul and shuttle operations, diagnosing root causes and designing corrective action plans. The role prepares senior leadership updates, coordinates across Network, Operations, Commercial, and Finance stakeholders, and identifies new cost and speed improvement opportunities. Candidates should have 4-6 years of total experience including top-tier management consulting, corporate strategy, or internal strategy/PMO work at a tech or e-commerce company. Strong structured problem-solving, advanced Excel/Sheets modelling, SQL proficiency, clear business communication, project management discipline, and a Bachelor's degree are required. Thai fluency is strongly preferred.
This role involves overseeing operational processes for CBS, mCBS, and nCBS. The lead manages workflows to meet Service Level Agreements (SLAs) and handles backlog chasing. Responsibilities include optimizing manpower with the planning team to align with cycle times and hourly volume. The position requires acting as a leader to monitor staff performance using daily reports, coaching team members, and driving a culture of excellence. The role also entails reporting operational concerns and improvement procedures to management.
SPX Express (Shopee) is hiring a commercially minded professional in Bangkok to own workforce commercial activities within Strategic Workforce Planning. The role manages pricing, commercial negotiations, contracts, and commercial mechanisms to ensure competitive workforce cost while supporting operational requirements, working with Vendor Management, Operations, Legal, and external vendors. Key duties include developing pricing structures and cost-optimization initiatives, leading vendor negotiations on rate changes and renewals, managing the end-to-end contract lifecycle with Legal, designing commercial mechanisms such as incentives and penalties, evaluating financial impacts of proposals, and building strategic vendor relationships.
This role involves monitoring and managing operations within the Return and Rework team, focusing on process and data accuracy. The position requires preparing reports for supervisors and collaborating with internal and external functions to handle pushed-out parcels. The candidate must follow up on pending parcel statuses within the system to maintain predetermined periods and solve specific operational problems. The role demands strong analytical abilities, including critical thinking and optimization, alongside the ability to multitask and prioritize effectively.
This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.
The Merchant Ops Team Lead enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure regulatory compliance. The role involves assessing eligibility for various business use cases and supporting payment channel activations by coordinating with external partners and internal teams to resolve issues and unblock delays. The position requires close collaboration with cross-functional teams, including Compliance, Risk, Product, Sales, and Partnerships, to streamline onboarding and activation processes while ensuring a smooth end-to-end merchant experience.
This role focuses on managing Rework and Return processes, ensuring operational control and problem-solving. The position involves managing workforce performance, coordinating with cross-functional departments, and maintaining compliance with safety standards. The role requires strong analytical skills, spreadsheet proficiency, and the ability to handle operational issues and SLA control. Candidates must be willing to work in a fast-paced environment, handle extended working hours during campaigns, and work mostly in afternoon or night shifts.
This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.
The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.