CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)

This role involves overseeing operational processes for CBS, mCBS, and nCBS. The lead manages workflows to meet Service Level Agreements (SLAs) and handles backlog chasing. Responsibilities include optimizing manpower with the planning team to align with cycle times and hourly volume. The position requires acting as a leader to monitor staff performance using daily reports, coaching team members, and driving a culture of excellence. The role also entails reporting operational concerns and improvement procedures to management.

Oversee and manage operational processes for CBS, mCBS, and nCBS

Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs)

Work with internal and external functions to handle pushed-out parcels

Optimize manpower with the planning team to align with cycle times and hourly volume

Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction

Good communication and stakeholder management skills

Analytical ability - logical thinking and optimization

Strong working knowledge of Spreadsheets (Excel/Google Sheets)

Proven working experience in project management

Multitasking and prioritizing skills