Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
ค้นหาและสำรวจตำแหน่งงาน
This role focuses on strengthening the security framework for the People Team, specifically ensuring secure access and data governance within Workday (HRIS). The specialist supports related systems like Greenhouse (ATS), Zendesk, and Tableau. Responsibilities include designing secure access controls, maintaining compliance with GDPR and other regulations, supporting SOX audits, and driving process improvements for people data handling workflows. The position requires close collaboration with IT Security, Data Privacy, and HR teams to align security practices with business needs.
The Manager Data & Analytics is part of the Finance Systems & Innovation team, reporting to the Senior Manager. The role involves delivering key data and analytics initiatives for Finance stakeholders and contributing to data governance projects. The position requires working closely with users and subject matter experts to design high-quality data solutions and owning initiatives end-to-end. The candidate will act as a consultant for the business to set up efficient data flows, reporting, and analysis processes. The role is based in Bangkok, with relocation provided for expat candidates. The successful candidate will work with a diverse set of stakeholders in Finance and other parts of the organization. They will consult stakeholders to propose suitable data solutions, build end-to-end solutions including data workflows and dashboards, and become familiar with the financial data ecosystem. The role aims to help the Finance Analytics team drive value for the department and the company as a whole.
This role is part of the Developer Efficiency team within the DevOps group. The Software Developer will build and improve software that helps Agoda engineers review code, automate repetitive work, and deliver changes more efficiently. Key responsibilities include developing backend services, APIs, webhook integrations, and automation using modern programming languages like Go or Python. The position involves integrating AI/LLM capabilities into developer tools, writing unit and integration tests, and participating in code reviews. The role requires a practical, collaborative mindset and a willingness to learn DevOps practices such as containers, CI/CD, and observability.
This role involves handling data validation and processing aligned with MSE Mapping Operations standards and SLAs. The specialist will analyze and report validation results, suggesting actionable plans to improve manual and automated workflows. Responsibilities include maintaining work standards and SOPs, collaborating with internal and external stakeholders to standardize processes, and identifying and resolving operational issues. The position supports ad-hoc projects upon request. Candidates must be self-driven, detail-oriented, and capable of working under pressure. Proficiency in MS Excel is required, while SQL skills are a plus. Fresh graduates are welcome.
This role is a 1-year contract position based in Bangkok, Thailand. The Data Entry Specialist will handle data validation and processing at the operational level, ensuring alignment with the standards and SLAs of the MSE Mapping Operations. The role involves analyzing and reporting validation results to suggest actionable plans for improving manual and automated workflows. The specialist will also maintain and improve work standards and SOPs, collaborate with internal and external stakeholders to standardize workflows, and support ad-hoc projects. The position requires a self-driven individual with strong analytical and detail-oriented skills. Candidates must be able to work under pressure and adapt to a fast-paced environment.
This role is part of the People Help Desk team, supporting Level 1 service requests from employees. The analyst serves as the first point of contact for inquiries via email, chat, and Zendesk. Responsibilities include managing the help desk queue, diagnosing and categorizing requests, executing routine transactions, and maintaining the knowledge base. The position requires identifying patterns in tickets to recommend process improvements and communicating with empathy to ensure a positive employee experience. The role involves exposure to various HR domains such as HRIS data, onboarding, benefits, and time & attendance.
This role is based in Bangkok and involves partnering with HR Business Partners and business leaders to analyze talent needs and support effective people decisions. The consultant will contribute to performance management, talent reviews, succession planning, and organizational design. The position requires using data to identify talent patterns and risks, facilitating discussions with stakeholders, and developing practical guidance for talent processes.
This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.