This role is part of the People Help Desk team, supporting Level 1 service requests from employees. The analyst serves as the first point of contact for inquiries via email, chat, and Zendesk. Responsibilities include managing the help desk queue, diagnosing and categorizing requests, executing routine transactions, and maintaining the knowledge base. The position requires identifying patterns in tickets to recommend process improvements and communicating with empathy to ensure a positive employee experience. The role involves exposure to various HR domains such as HRIS data, onboarding, benefits, and time & attendance.

Agoda is seeking a People Technology Integration Manager to lead critical projects that streamline HR operations and enhance the employee experience. This role focuses on designing and implementing scalable integrations between core HR systems like Workday and payroll platforms, as well as connecting with tools such as Zendesk and Greenhouse. You will own the integration roadmap, optimize automated solutions, and partner with cross-functional teams to deliver end-to-end technical projects. This position requires a strategic mindset to drive continuous improvements and a deep understanding of Workday architecture. You will lead a team of subject matter experts to execute complex integration projects, ensuring seamless data flow and process automation across global operations. The role involves collaborating closely with stakeholders in Payroll, Finance Systems, and BI to assess technology needs and manage timelines. You will also mentor junior team members and drive the adoption of new tools through training and demos. This is an opportunity to make a measurable impact on how Agoda supports its diverse workforce.