The AI Business Partner (AI Expert) acts as the strategic bridge between business functions and the AI Center of Excellence, identifying, shaping, and accelerating high-value AI opportunities across the organization. This role partners closely with business stakeholders to understand operational challenges, translate them into AI use cases, and drive the end-to-end lifecycle of AI initiatives from ideation and business case development to implementation and value realization. The AI Business Partner promotes AI adoption, facilitates workshops and opportunity assessments, aligns AI initiatives with business priorities, and ensures solutions deliver measurable business outcomes while adhering to governance, security, and responsible AI standards.
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Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
The AI Expert (LLMs & Generative AI) is responsible for designing, developing, and scaling AI solutions that leverage Large Language Models (LLMs), Generative AI, and modern AI platforms to solve business challenges and create measurable value. This role works closely with business stakeholders, AI Business Partners, data engineers, and solution architects to translate requirements into production-ready AI applications, including copilots, intelligent assistants, agentic workflows, knowledge management solutions, and process automation use cases. The AI Expert evaluates emerging AI technologies, establishes technical best practices, ensures responsible AI implementation, and drives the adoption of scalable AI architectures aligned with enterprise standards, security requirements, and governance frameworks. Qualification: * Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related field, with 5+ years of experience in software development, machine learning, data science, or AI engineering. * Strong expertise in Large Language Models (LLMs), Generative AI, prompt engineering, Retrieval-Augmented Generation (RAG), vector databases, AI agents, and model orchestration frameworks. * Hands-on experience with leading AI platforms and cloud services such as Azure AI, Azure OpenAI, Google Vertex AI, AWS Bedrock, or equivalent technologies. * Proficiency in Python and modern AI development frameworks, with a solid understanding of machine learning concepts, API integrations, MLOps, and enterprise solution architecture. * Strong analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts to both technical and business audiences. * Experience implementing responsible AI practices, model evaluation frameworks, and production-grade AI solutions is highly desirable.
This role involves designing, developing, and implementing AI and AI Agent solutions to enhance sourcing processes and operational efficiency. The position requires identifying opportunities to apply AI technology to workflows, driving AI adoption across the team, and managing improvement projects from design through evaluation. The employee must monitor solution performance, evaluate business impact and ROI, and ensure compliance with data security and AI governance requirements. The role also includes supporting AI literacy and collaborating with stakeholders to continuously improve processes.
ERM is hiring a Principal Consultant for its Sustainability and Climate Change Advisory team in Bangkok, Thailand. The role leads ESG and climate-related consulting engagements, with emphasis on biodiversity, nature-related disclosure, and Environmental Impact Assessment (EIA), while also supporting climate change and GHG emissions work. Responsibilities include business development, client relationship management, proposal development, technical oversight of biodiversity and EIA projects, and mentoring consultants in a cross-functional regional team. Candidates need a degree in engineering, ecology, environmental science, environmental policy, or a related discipline and at least 6 years of consulting experience leading EIAs and biodiversity impact assessments. Working knowledge of TNFD, GRI 101: Biodiversity, and IFC Performance Standard 6 is required, along with experience managing EIA processes and stakeholder engagement. Familiarity with AI tools and decarbonization/Net Zero planning is advantageous.
Deloitte Southeast Asia is hiring a Consultant or Senior Consultant for its Artificial Intelligence & Data team in Thailand. The role involves designing and delivering end-to-end AI and data solutions across hyperscaler ecosystems (AWS, Azure, Google Cloud) and modern data/AI platforms (Salesforce, NVIDIA, Databricks, Snowflake), applying generative AI, LLMs, copilots, and agentic AI, and using visualization tools such as Power BI and Tableau to drive insights. The position spans the full project lifecycle from strategy and advisory to technical solutioning and implementation, partnering with internal teams across Southeast Asia and Asia Pacific. Candidates need a good honors degree in a relevant discipline, consulting experience at a Big 4 or equivalent, 4+ years (Consultant) or 6+ years (Senior Consultant), hands-on expertise with data platforms and cloud/AI ecosystems, and exposure to generative AI and LLM technologies.
Agoda, part of Booking Holdings, is hiring a Lead Brand Designer based in Bangkok with relocation provided. The role sits within Agoda's Brand team, which functions as an internal agency shaping brand campaigns and marketing communications across digital channels, events, presentations, and other touchpoints. The position combines individual design contribution with people management. Responsibilities include personally concepting and designing brand work, strengthening Agoda's distinctive brand assets, leading and coaching designers, shaping visual and message architecture, evolving brand guidelines, and applying AI tools to elevate design and campaign development. The role requires 10+ years of design experience in creative, branding, or advertising agencies, a strong portfolio, team management experience, refined typography and composition skills, and proficiency in Figma, Adobe Illustrator, Photoshop, and AI design tools.
Agoda, part of Booking Holdings, is hiring a Senior Brand Design Lead for its Bangkok-based Brand team, with relocation provided. The role combines individual design contribution with people management, focusing on shaping how Agoda's distinctive brand assets appear across campaigns, channels, and markets. The lead will personally concept and design key work, coach designers, evolve brand guidelines, and apply AI tools to elevate visual design and campaign development. The position requires 10+ years of design experience within creative, branding, or advertising agencies, a strong portfolio, proven team management experience, refined typography and composition skills, and proficiency in Figma, Adobe Illustrator, and Photoshop. Practical experience using AI tools for visual design and brand campaign development is also required.
Agoda, part of Booking Holdings, is hiring a Senior Design Lead for its Brand team in Bangkok, with relocation provided. The role combines individual design contribution with people management, focusing on strengthening Agoda's distinctive brand assets across campaigns, channels, and markets. The lead will personally concept and design work, coach designers, evolve brand guidelines, and apply AI tools to elevate visual design and campaign development. The position requires 10+ years of design experience in creative, branding, or advertising agencies, a portfolio distinguishing personal work from directed projects, and proven team management experience. Strong proficiency in Figma, Adobe Illustrator, and Photoshop is required, along with practical experience using AI tools for visual design and brand campaign development.