This role focuses on delivering exceptional customer service and driving sales performance within a True Branding shop. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure in a fast-paced retail environment. You will serve as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex telecom products. The role involves operating front-office systems for activations and managing payments. Additionally, you will support daily store operations, including opening and closing procedures, while maintaining a positive brand image.
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This role leads Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth through banks, card issuers, and digital wallets. You will define the partnership strategy, manage key accounts, and negotiate commercial agreements to unlock joint business opportunities. The position requires a hands-on approach to executing campaigns and product integrations while collaborating cross-functionally with teams in Commercial, Marketing, Product, Finance, Legal, and Operations. You will leverage data to optimize performance and ensure the successful scaling of high-impact partnerships. You will be responsible for identifying new partnership opportunities, building compelling business cases, and leading negotiations with prospective and existing partners. The ideal candidate combines strong commercial acumen with analytical rigor to influence internal and external stakeholders. This role is based in Bangkok or Shanghai with a hybrid setup, and relocation support is provided for eligible candidates.
This role leads Agoda's strategic partnership strategy for financial institutions in Taiwan, focusing on building and scaling high-impact relationships with banks, card issuers, and digital wallets. You will drive customer acquisition and commercial growth by developing compelling value propositions and managing key accounts. The position requires cross-functional collaboration with Marketing, Product, Finance, and Legal teams to execute partnership initiatives from concept to optimization. You will own a portfolio of strategic partners, negotiating commercial agreements and driving performance across the Taiwan market. The ideal candidate combines strong business development acumen with analytical rigor to identify new opportunities and optimize existing partnerships. This hands-on leadership role demands the ability to influence internal stakeholders while delivering measurable business outcomes in a fast-paced environment.
This role leads Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth. You will identify and manage high-impact partnerships with banks, card issuers, and digital wallets to create long-term business value. The position requires a strategic yet hands-on approach to developing joint business plans, negotiating commercial agreements, and executing campaigns that align with market priorities. You will collaborate cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, and Operations to bring partnership opportunities from concept to execution. The role demands strong commercial acumen, analytical rigor, and the ability to influence internal and external stakeholders to deliver measurable outcomes.
Lead Agoda's strategic partnerships with financial institutions in Taiwan, focusing on driving customer acquisition and commercial growth. You will define and execute partnership strategies, manage key accounts, and negotiate commercial agreements with banks, card issuers, and digital wallet providers. This role requires a blend of strategic thinking and hands-on execution to build long-term, mutually beneficial relationships. Collaborate cross-functionally with Marketing, Product, Finance, Legal, and Operations teams to bring partnership opportunities from concept to execution. You will analyze performance data to optimize campaigns, develop business cases, and ensure the timely delivery of joint initiatives. The position is based in Bangkok or Shanghai with a hybrid work model and relocation support provided.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda. **The Opportunity:** We are looking for a talented, results-oriented Payments Operations Analyst to join the Agoda finance team. You will: * Analyze payment partner commercials * Validate strategic deals and own invoice reconciliation * Run financial analysis and data-driven insights * Drive business case development for new fintech initiatives This is an ideal role for someone with 2–4 years’ experience in Finance, Fintech/Tech, or Consulting industries, who wants exposure to payments partner management at scale. Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner. **In this Role, you’ll get to own:** **Commercial Operations & Controls** * Perform monthly reconciliation of fintech partner commercials (PSPs, Payment schemes, etc.) on a timely basis * Validate partner invoices against contractual terms and transaction-level data * Ensure reconciliation data pipelines remain accurate and complete by coordinating with BI and external partners * Be the trusted owner of reconciliation controls, maintaining clear documentation and partnering with stakeholders to ensure smooth audit walkthroughs each cycle * Maintain documentation trails and process controls in accordance with Finance governance **What You’ll Need to Succeed:** **Required** * Bachelor’s degree in Finance, Accounting, Economics, Business, or related field * Minimum 2 years of experience in:Consulting (Big4 preferred), Corporate Finance, Fintech / Payments, Commercial Finance or Deal Analytics * Advanced Excel skills: financial modeling proficiency required * Analytical mindset with strong quantitative skills * Detail-oriented with strong internal control awareness * Good written and verbal communication skills in English **Preferred** * Experience in payment ecosystem (PSPs, Payment schemes, etc.) * Exposure to SQL or data querying tools * Experience building structured business cases for senior stakeholders * Experience working cross-functionally in fast-paced environment * Knowledge of OTA business models (Merchant, Agency, Commission-based etc.) #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
Agoda Finance doesn’t sit on the sidelines. We sit at the table where decisions get made — and we make sure those decisions are backed by the sharpest financial thinking in the room. We’re looking for someone who sees a set of financials and immediately asks “what does this tell us, and what should we do about it?” Someone who can walk into a room of senior stakeholders, command their attention, and translate complex financial realities into clear, compelling narratives that drive action. If you’ve spent your career building something — better processes, stronger controls, smarter reporting — and you’re ready to do it at scale, across borders, and at one of Asia’s most dynamic tech companies, this is your seat. **In This Role, You’ll Get To** **International Financial Reporting** * Lead financial reporting across multiple jurisdictions — owning the numbers, the narrative, and the decisions that follow. Be the go-to voice for financial performance analysis that shapes how Agoda’s leadership thinks about the business. Partner directly with Booking Holdings and affiliated global brands on cross-entity financial matters. **Build What Doesn’t Exist Yet** * Take the lead on high-impact finance projects — new payment methods, new product launches, new market entries. Design the data flows, workflows, and control frameworks that will underpin Agoda’s next chapter. Drive UAT, post-go-live monitoring, and continuous improvement — from concept to execution. **Controls & Compliance That Actually Work** * Own the internal control environment across jurisdictions — SOX, Anti-Corruption, Corporate Policy — not as a checkbox exercise, but as a genuine competitive advantage. Oversee reconciliations across all significant balance sheet accounts and ensure exceptions are surfaced, understood, and resolved. Translate accounting policy into practical, operational guidance that teams can actually use. **Tax Intelligence** * Navigate corporate income tax, withholding tax, and indirect tax obligations across the countries where Agoda operates. Equip the Tax team with the precise, timely information they need to stay compliant and ahead of risk. **Lead, Develop, Elevate** * Build a team that’s better because of you — through coaching, mentorship, and setting a standard of excellence. Create an environment where smart people are challenged, supported, and growing. **What You’ll Need to Succeed** * **15+ years**of progressive finance and accounting experience, including meaningful time at management level. A track record of**owning financial reporting end-to-end**— not just producing it, but improving it. Deep fluency in**local GAAP and/or US GAAP**, internal controls, and multi-jurisdictional compliance. The ability to**lead through complexity**— across teams, time zones, and competing priorities. Exceptional communication skills — you can present to a CFO and coach a junior analyst in the same afternoon. Advanced Excel skills and comfort working in a data-rich environment. A**Bachelor’s or Master’s degree**in Accounting or Finance. **It’s Great If You Have** * Professional accounting qualification such as **CPA, ACCA, CA, CMA** or equivalent **SQL and data analysis skills**— because the best finance leaders don’t wait for the data team to answer their questions. Experience working in or with**high-growth tech companies**or complex multinational structures.
This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company operational standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will act as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex service plans in simple terms. The role involves operating front-office systems for activations and managing various payment methods. Success in this position requires strong teamwork, adaptability, and a commitment to maintaining a positive brand image.
Join Agoda's Back End Engineering team to build scalable, fault-tolerant systems that power our core business logic. This role focuses on leading the development of AI-powered data querying solutions, enabling users to interact with data through natural language. You will also architect and develop scalable data quality tools and frameworks to ensure reliable and trustworthy data. As a senior technical leader, you will operate across AI, data infrastructure, and reliability domains, driving high-impact initiatives and serving as a key technical authority across the organization. This position is based in Bangkok, Thailand, with relocation support provided. You will collaborate with TPMs and stakeholders to define and drive the technical vision and roadmap for AI-driven querying, query engines, and data quality tools. Additionally, you will mentor engineers and raise standards across data quality & governance tools, query engines, and the broader data platform.