**About the role:** You will be responsible for driving user acquisition and engagement for our digital wallet and financial services platform. You will work closely with the product, marketing, and engineering teams to identify and prioritize growth opportunities, and develop and execute strategies to achieve our growth goals. You will be responsible for maintaining a deep understanding of our customers and their needs, and using this knowledge to inform product decisions. **Job Description** * Define and track key performance indicators (KPIs) for user acquisition and engagement, and use data to inform product and marketing decisions * Develop and execute growth strategies, including product features, marketing campaigns, and partnerships * Work closely with the product and engineering team (both internal and external) to implement growth features and optimizations * Collaborate with the marketing/commercial team to develop and execute integrated campaigns that drive user acquisition and engagement * Monitor and analyze user behavior and engagement, and use data to inform product decisions * Continuously test and optimize growth strategies to improve performance * Communicate progress and results to stakeholders and leadership team **Requirements** * 2-3+ years of experience in a growth or product management role * Strong analytical skills and experience using data to inform decisions * Understanding of computer science, data structure and algorithms * Experience in digital product development and user acquisition and engagement * Project management skills and ability to drive cross-functional teams * Good communication and presentation skills * Familiarity with mobile app and web analytics tools (Mixpanel and Braze would be a plus) * Strong problem-solving skills and ability to think creatively * Ability to work with engineers and to understand technical challenges

About the role As a Finance Business Partner in our E-MarTech, you will serve as a key liaison between the finance department and other business units, providing financial insights and analysis to support strategic decision-making. This role involves collaborating with internal stakeholders, understanding business objectives, and contributing to financial planning and reporting Job Description * Collaborate with business unit leaders, including sales, marketing, and operations, to understand their financial needs and objectives. * Provide financial analysis and insights to support business planning, budgeting, and forecasting, including external parties as requested on an ad-hoc basis. * Work closely with the finance team and general manager to ensure accurate and timely financial reporting. * Develop and maintain financial models to assess the financial impact of business decisions and strategies. * Monitor key performance indicators (KPIs) and financial metrics to identify trends and areas for improvement. * Collaborate on the development and implementation of financial strategies to optimize business performance. * Conduct variance analysis and provide explanations for financial results compared to budget and forecasts. * Support the development of business cases for new initiatives, projects, and investments. * Collaborate with cross-functional teams to ensure financial considerations are integrated into decision-making processes. Qualifications * Bachelor’s degree in Finance, Accounting, or a related field. MBA or professional finance qualification is a plus. * 5+ years of experience in finance, Audit, with a focus on financial analysis and business partnering. * Strong financial modeling and analytical skills. * Knowledge of financial reporting standards and regulatory compliance. * Ability to translate financial data into actionable insights for non-finance stakeholders. * Collaborative mindset with the ability to work effectively in cross-functional teams. * Strategic thinking with a focus on aligning financial strategies with overall business objectives. * Advanced proficiency in Microsoft Excel and financial modeling tools. Location: True Digital Park, Bangkok

Data Analysis and Interpretation: * Proficiently analyze intricate datasets to identify trends, patterns, and outliers. * Unearth insightful correlations and present findings in a clear, understandable manner. * Translate raw data into actionable insights that drive client business objectives. Client Collaboration: * Engage with clients to understand their unique business needs and challenges. * Translate client requirements into comprehensive project scopes and deliverables. * Foster strong client relationships through effective communication and partnership. Strategic Recommendations: * Leverage your analytical prowess to provide informed recommendations to clients. * Collaborate with cross-functional teams to implement data-driven strategies. * Contribute to client success by helping them make informed, growth-oriented decisions. Data Visualization and Reporting: * Create visually compelling dashboards, reports, and presentations. * Tailor data visualizations to resonate with both technical and non-technical audiences. * Communicate complex insights using accessible and engaging visual aids. Process Enhancement: * Identify operational inefficiencies within client workflows using data-driven insights. * Propose process improvements and streamlined solutions to optimize client operations. * Assist clients in adopting best practices for leveraging data effectively. Requirement Gathering and Documentation: * Conduct thorough requirement elicitation sessions with clients. * Document precise business and technical requirements for successful project execution. * Ensure clear communication and alignment between stakeholders and technical teams.

You will play a critical role in driving the digital transformation of KBank through the KASIKORN Business-Technology Group (KBTG). Your primary focus will be on bridging the gap between business stakeholders and technical teams to deliver robust financial technology solutions. You will lead the analysis of complex banking processes, ensuring that system designs align perfectly with strategic business goals. This position requires a deep understanding of the financial landscape to provide innovative solutions that enhance operational efficiency and customer experience. In this role, you will be responsible for the full lifecycle of business analysis, from initial conceptualization and feasibility studies to detailed design and implementation planning. You will work closely with development, testing, and infrastructure teams to ensure that requirements are accurately captured and implemented. Your expertise will be crucial in identifying gaps, recommending effective solutions, and managing the project scope to ensure successful delivery within the KBTG ecosystem.

You will lead the Financial Planning & Analysis (FP&A) and Commercial Finance teams for Agoda, serving as a direct report to the CFO. This strategic role involves partnering with senior leaders across the organization to provide analytical support for critical business decisions. You will be responsible for budgeting, forecasting, and managing the company's full P&L while driving growth and operational efficiency. In this leadership position, you will oversee the development of financial strategies and collaborate with cross-functional teams to understand business economics. You will lead the monthly financial review process and board content creation, integrating financial results with business performance storytelling. Additionally, you will manage internal and external stakeholders, including auditors and regulators, to ensure financial and operational adherence.

Drive device base management and business sustainability by initiating strategic initiatives. Lead the development of new projects to capture market opportunities and manage device promotional activities designed to acquire new subscribers and retain existing customers. Collaborate closely with business and channel management teams to execute end-to-end commercial plans and ensure operational excellence across the customer journey.

This role leads the growth and strategy for the International Wholesale Business portfolio, which includes International Roaming, IDD, A2P Messaging, and emerging ventures like Network API and RCS Solutions. You will be accountable for managing strategic partnerships with over 700 international carriers and aggregators, negotiating commercial agreements to secure competitive pricing and favorable terms. The position requires overseeing the expansion of global roaming coverage and service quality to ensure seamless customer experiences across international markets while driving revenue and profitability. You will drive the end-to-end execution of strategic initiatives, manage the overall business portfolio with P&L ownership, and develop comprehensive business cases to support commercial negotiations. The role involves leading a team of roaming, IDD, and messaging professionals, conducting market analysis to identify new opportunities, and monitoring performance to implement continuous improvements. This is a critical leadership position focused on maximizing long-term sustainable growth and operational efficiency in a complex global environment.

This role involves conducting initial investigations into cases related to driver misconduct, operational fraud, and internal violations. You will collect and review evidence from CCTV, system data, operational records, and interviews to build a comprehensive understanding of each case. The position requires preparing case summaries, supporting documents, and basic investigation reports while coordinating with Operations, HR, BI, and Legal teams to obtain necessary information. You will also be responsible for escalating suspicious findings and procedural breaches to senior team members and maintaining accurate case documentation. Additionally, you will support fraud prevention initiatives and case tracking activities, as well as assist in maintaining investigation dashboards, trackers, and reporting systems. We are looking for a detail-oriented individual with strong analytical and logical thinking skills to join our team. You will need the ability to review CCTV footage, transaction data, and operational logs effectively. Good communication skills are essential for coordinating with internal teams and presenting findings clearly. Basic proficiency in G-suit and documentation/report writing is required. While a Bachelor's degree in any related field is necessary, we welcome fresh graduates. Candidates with at least 2 years of experience in the fraud investigation field will be considered an advantage.

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business **In this Role, you’ll get to:** * Manage and perform finance operational activities to ensure timely execution of month-end closing and daily routine tasks. * Coordinate across various departments such as product, finance, commercial, BI etc. to support project delivery of new key initiatives. * Develop reporting solutions and automations to streamline operational processes and optimize inter-departmental workflows. * Identify internal control risks across operational processes and drive solution design and process improvements to mitigate control gaps. * Provide support across various operational workstreams and be able to fill in for other team members as and when needed. **What you’ll Need to Succeed:** * Growth mindset with a desire to learn about exciting new tools and technologies. * Ability to work independently and complete tasks reliably within timelines. * Efficiency focus and a passion for finding solutions to day-to-day problems. * Be proactive and have the drive to follow through with requests. * Good command of English language. * Customer focus and can-do attitude. **It’s Great if you have:** * Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience * Proficiency in Microsoft Word, Excel, Outlook and Power Point * Strong numerical and analytical skills * Experience with Databases and SQL * Fresh graduates are welcome #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.