This role leads the end-to-end B2B after-sales service excellence framework across all non-network customer touchpoints. The position is responsible for service strategy, standards, performance governance, and continuous improvement. You will partner with cross-functional teams to enhance customer journeys, service quality, SLA performance, and operational efficiency. The role also drives service transformation through process optimization, automation, data insights, and service recovery initiatives to deliver sustainable business and customer outcomes. You will own and continuously improve the end-to-end B2B after-sales service experience while defining service standards to drive consistent delivery. The focus is on enhancing customer journeys by identifying pain points and leading improvement initiatives. You will monitor service KPIs, SLAs, and customer satisfaction to drive performance improvements. Additionally, you will lead process optimization, automation, and digital transformation initiatives to leverage customer feedback and operational insights for better service quality.

This role focuses on developing and executing indirect category sourcing strategies to support business goals and new business models. You will manage strategic sourcing activities, supplier portfolios, and commercial agreements to optimize cost, quality, service, and supplier performance. The position requires close collaboration with domestic and regional stakeholders to identify sourcing solutions that meet specific business and technical requirements. You will be responsible for managing strategic agreements and purchase orders, including market analysis, price negotiation, and contract administration. The role involves evaluating and managing potential and existing suppliers to ensure performance and compliance with procurement policies. You will also drive the development of Service Level Agreements (SLAs), category management, and supplier portfolio management while identifying opportunities for process and system improvement.

This role involves analyzing and evaluating business and investment opportunities to support strategic decision-making within the organization. The position requires conducting business valuations, financial return analysis, and studying M&A opportunities. You will also prepare financial feasibility studies for internal investment projects to enhance decision-making efficiency. The role demands a deep understanding of target business operations, industry trends, competitive landscapes, supply chains, and relevant regulations across different countries. Effective coordination with internal departments and external parties is essential to achieve project goals. You will be responsible for assessing business value, financial returns, and business strategies for assigned units. The position requires studying and analyzing M&A opportunities by considering alignment with corporate strategy, opportunities, risks, and integration benefits. You will prepare Financial Feasibility Studies for internal investment projects to support and improve the organization's investment decisions. Additionally, you will study and understand target business operations, industry trends, competitive conditions, supply chains, and relevant regulations in each country.

This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will handle user inquiries and technical issues with minimal supervision, ensuring smooth application performance. The position involves coordinating with the development team to resolve complex problems and implementing necessary fixes. You will also maintain detailed documentation of all customer interactions, issues, and resolutions to support continuous improvement. You will be responsible for escalating issues that fall outside standard procedures to the appropriate application team or supervisor. Collaboration is key as you work closely with developers to address critical system problems. This position requires a criminal record check prior to employment to ensure organizational safety and compliance with company standards.

You will be responsible for developing accurate and efficient programs based on supervisor instructions and project requirements. You will utilize your current knowledge of standard languages and coding methods to ensure high-quality software delivery. The role involves thorough testing of completed programs to verify their operation and linkage with other systems. You will assist system analysts in establishing file requirements and processing specifications for automated system components. Additionally, you will build software and deploy it across UIS, SIT, and UAT environments. You will collaborate with other project team members on various layers of the infrastructure while working with minimal supervision.

This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with various teams to resolve complex technical issues and implementing necessary fixes. You will also be responsible for maintaining accurate records of all customer interactions, reported issues, and their resolutions to ensure continuity and knowledge sharing within the team.

This role involves developing accurate and efficient programs based on direct supervisor instructions and project requirements. You will utilize current knowledge of standard languages and coding methods to meet specific operational needs. The position requires thorough testing of completed programs to ensure proper linkage with other systems. You will assist system analysts in establishing file requirements and processing specifications for automated system components. The role includes building software and deploying it across UIS, SIT, and UAT environments. You will work alongside project team members on various infrastructure layers without direct supervision.

This role focuses on gathering and analyzing business requirements to drive successful project delivery within the banking sector. You will be responsible for documenting detailed business requirements and conducting gap analyses to identify discrepancies between current systems and business needs. The position involves close collaboration with delivery and project managers to ensure project plans are accurate and that all business deliverables are completed on schedule. You will also work directly with technical teams to oversee the design, testing, and deployment phases of projects, ensuring high-quality results with minimal supervision. The ideal candidate will support the organization by bridging the gap between business stakeholders and technical implementation teams. You will play a key role in the end-to-end delivery lifecycle, from initial requirement gathering to final system deployment. This position requires a high level of autonomy and the ability to produce professional deliverables without constant oversight. You will contribute to maintaining the organization's high standards by ensuring all technical solutions align with business objectives.

You will collaborate with cross-functional teams across Grab, including Country Business, Operations, Marketing, Engineering, and Product, to understand data requirements and identify key performance metrics. Your role involves delivering data-driven solutions tailored to the evolving needs of the Thailand market. You will report directly to an Analytics Manager and work onsite at the Grab office in Bangkok. You will take end-to-end ownership of medium-sized analytics projects, defining methodologies to ensure reliable, scalable, and reproducible solutions. You will contribute to analytics-wide frameworks and integrate operational and marketing workflows into established data solutions. Additionally, you will mentor junior analysts by sharing technical best practices and guiding problem-solving approaches to help them develop their analytical capabilities.

This role focuses on the end-to-end management of warehouse consumables, covering receiving, storage, issuance, and inventory control. The position requires standardizing inbound and outbound operations to ensure efficient material handling and accurate system data synchronization. You will support the outbound team's daily material collection while maintaining strict consistency between physical stock and digital records. Key responsibilities include managing the full lifecycle of consumables, from supplier receiving and quantity verification to daily issuance for outbound operations. You will conduct regular inventory counts to identify discrepancies and maintain precise system data. The role demands a hands-on approach to warehouse operations, including guiding drivers and ensuring compliance with safety and storage standards.