This role focuses on the design, development, and maintenance of technology solutions within the Central Group ecosystem. You will be responsible for analyzing business requirements and translating them into robust technical specifications. The position involves collaborating with cross-functional teams to deliver high-quality software applications that drive operational efficiency and enhance the customer experience. You will also participate in the full software development lifecycle, from initial concept and design to testing, deployment, and ongoing support. You will work within the T1C department, which is dedicated to driving digital transformation and innovation across the organization. The role requires a proactive approach to problem-solving and a commitment to writing clean, maintainable, and scalable code. You will have the opportunity to work with modern technologies and contribute to large-scale projects that impact millions of users. This is a chance to build a career in a dynamic environment where your technical skills will directly contribute to business success.

This role involves leading a team dedicated to the support and maintenance of Finance and Accounting systems. You will be responsible for ensuring the smooth operation of financial applications, managing system incidents, and overseeing the daily activities of support staff. The position requires a proactive approach to system optimization and the ability to resolve complex technical issues that impact financial reporting and operations. You will also play a key role in bridging the gap between technical teams and business users to ensure system requirements are met effectively. As a Team Leader, you will drive process improvements and implement best practices for system support. This includes monitoring system performance, conducting root cause analysis for recurring issues, and developing documentation for standard operating procedures. You will mentor team members, provide technical guidance, and foster a collaborative environment that prioritizes accuracy and efficiency in financial data management. Your leadership will be crucial in maintaining high service levels and supporting the organization's financial objectives.

This role involves leading the Finance Transformation Management Office to drive strategic financial initiatives and ensure the successful execution of transformation projects. You will be responsible for overseeing the end-to-end transformation lifecycle, from planning and design to implementation and optimization. The position requires close collaboration with cross-functional teams to align financial strategies with business objectives and deliver measurable value to the organization. You will also be tasked with establishing governance frameworks and monitoring key performance indicators to ensure project success and compliance with regulatory standards.

This role focuses on delivering exceptional customer service and driving sales performance within a True Branding retail environment. The position requires operating front-office systems for activations, managing transactions, and ensuring strict compliance with company standards and safety protocols. You will be responsible for explaining complex telecom concepts to customers, resolving technical issues, and maintaining accurate inventory records. The role demands the ability to work effectively under pressure during peak hours while collaborating with the team to achieve daily sales targets and operational goals.

You will be responsible for resolving IT application-related incidents, service requests, and problems in a timely and efficient manner that aligns with business requirements. You will employ appropriate application maintenance, support, and incident management processes to investigate and resolve issues while coordinating with cross-functional teams to handle complex application and system problems. Additionally, you will design and maintain expertise in application processes and systems, supervise alerts related to application and system procedures, and provide proactive services to ensure system stability and performance.

You will lead critical projects focused on managing driver supply for Grab's delivery services. By leveraging data analysis and strategic planning, you will identify operational gaps and design comprehensive solutions to address them. Your role involves overseeing the rollout of new products and optimizing existing ones to ensure platform success. You will collaborate closely with local and regional teams to align initiatives with broader business goals. Your daily work will include experimenting with initiatives to optimize performance for GrabFood and GrabExpress verticals. You will analyze the results of your projects and communicate key findings to a wide range of stakeholders. The role requires the ability to connect insights from data with on-the-ground realities to make informed decisions. You will report to the Deliveries Marketplace Manager and work onsite in the Bangkok office.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

This role focuses on leading high-impact strategic initiatives within SPX Express to drive operational efficiency and business growth. You will be responsible for managing the full project lifecycle, from identifying opportunities and developing business cases to piloting new solutions and scaling them across the logistics network. The position requires close collaboration with cross-functional teams to implement process improvements and optimize operations from first mile to last mile. You will analyze complex business and operational data to uncover root causes and develop actionable solutions. The role involves designing and testing new operating models and tools to enhance productivity and service quality. You will also prepare detailed project proposals, feasibility assessments, and success metrics to ensure initiatives deliver measurable value to the organization.

This role focuses on optimizing distributor operations and driving efficiency within the supply chain. You will collaborate closely with Area Sales Managers, distributors, and the Retail Trade Marketing team to implement standardized operational processes. The position involves leading health check initiatives to ensure compliance with delivery protocols and service level agreements. You will also be responsible for managing back-end master data and supporting the setup of new distributors to ensure a seamless transition and rapid market entry. You will play a key role in analyzing delivery efficiency and profitability by utilizing data to identify improvement opportunities. This includes driving initiatives such as cashless payment adoption and dynamic routing to enhance operational workflows. Additionally, you will support senior leadership in monthly sales target deployment and provide essential training to distributor teams on operational standards and best practices.

You will be responsible for the overall management and operation of the retail store to ensure high standards of customer service and operational efficiency. This role involves leading a diverse team, driving sales performance, and maintaining the brand's visual merchandising standards. You will act as the primary point of contact for customer inquiries and complaints, ensuring a positive shopping experience that fosters loyalty and repeat business. The position requires a strategic approach to inventory management, staff scheduling, and performance monitoring to meet monthly and quarterly targets. You will collaborate with regional management to implement marketing initiatives and promotional activities that align with company goals. This includes analyzing sales data to identify trends and opportunities for growth within the local market. You will also be responsible for training and developing staff members to enhance their skills and ensure they are equipped to deliver exceptional service. The role demands strong leadership abilities to motivate the team and resolve conflicts effectively.