Store Manager - L'Oreal

You will be responsible for the overall management and operation of the retail store to ensure high standards of customer service and operational efficiency. This role involves leading a diverse team, driving sales performance, and maintaining the brand's visual merchandising standards. You will act as the primary point of contact for customer inquiries and complaints, ensuring a positive shopping experience that fosters loyalty and repeat business. The position requires a strategic approach to inventory management, staff scheduling, and performance monitoring to meet monthly and quarterly targets.

You will collaborate with regional management to implement marketing initiatives and promotional activities that align with company goals. This includes analyzing sales data to identify trends and opportunities for growth within the local market. You will also be responsible for training and developing staff members to enhance their skills and ensure they are equipped to deliver exceptional service. The role demands strong leadership abilities to motivate the team and resolve conflicts effectively.

• Lead and manage the daily operations of the retail store to ensure smooth workflow and high efficiency
• Drive sales performance and achieve monthly and quarterly revenue targets through effective leadership
• Manage inventory levels, stock replenishment, and loss prevention strategies to minimize waste
• Ensure the store environment meets brand standards for visual merchandising and cleanliness
• Train, mentor, and develop store staff to improve customer service skills and product knowledge
• Handle customer inquiries, complaints, and escalations professionally to ensure satisfaction
• Analyze sales data and market trends to identify opportunities for business growth

• Proven experience in retail management or a similar customer-facing role
• Strong leadership and team management skills with the ability to motivate staff
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Proficiency in using point-of-sale (POS) systems and inventory management software
• High school diploma or equivalent; a degree in business or retail management is preferred

• Experience in the beauty or cosmetics industry is highly desirable
• Knowledge of digital marketing tools and social media platforms
• Fluency in English and Thai languages