This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know Our Team:**
The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value.
For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes.
You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization.
**The Opportunity:**
We are looking for a Manager/Senior Manager, Strategic Partnerships to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets.
In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners.
The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes.
**What You’ll Do:**
**Partnership Strategy**
* Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives
* Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players
* Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
* Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners
**Account Management & Growth**
* Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment
* Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability
* Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements
* Ensure timely execution of campaigns, product integrations, and partner initiatives
**Cross-Functional Leadership**
* Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives
* Translate partner needs into clear internal requirements and drive execution across multiple teams
* Influence decision-making through strong communication, stakeholder management, and data-backed recommendations
* Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience
**Analytics & Optimization**
* Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights
* Use data to identify trends, optimize investment decisions, and improve partnership ROI
* Build business cases for new initiatives and present recommendations to senior stakeholders
* Track key success metrics and maintain clear visibility on pipeline, performance, and impact
**What You’ll Need to Succeed:**
**Experience**
* 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role
* Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment
* Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred
* Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus
* Proven track record of leading cross-functional initiatives from concept through execution
**Skills & Competencies**
* Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively
* Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions
* Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously
* Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders
* Self-starter with a bias for action and ability to operate independently in an ambiguous environment
* Comfortable working hands-on while also thinking strategically
**Technical / Functional**
* Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus
* Ability to develop business cases, commercial models, and performance reporting frameworks
* Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial
**Language**
* Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.
As the building block that provides a solid baseline for Agoda’s culture of integrity, the Compliance & Ethics team is at the forefront of driving and maintaining the company’s compliance program and managing regulatory risks across a fast‑growing, tech‑driven global travel business.
Within Booking Holdings, an enhanced and more connected global B2B organization is being built, bringing together strategic partnership capabilities across Booking.com, Priceline and Agoda (“New B2B Business”). Intended to better serve partners, move faster in the market, and unlock new opportunities for growth, the new organization will support strategic partnerships, affiliate and API distribution, corporate and wholesale travel, and other commercial channels, serving airlines, travel management companies, OTAs, financial institutions, platforms and other strategic partners. You will collaborate closely with colleagues across Booking Holdings Inc., Booking Holdings Financial Services, our sister brands, and key functions including FinTech, Product, Commercial, Legal, Internal Audit, People and Supply to help shape and support the next chapter of Booking Holdings’ B2B business, leveraging the company’s scale, technology, talent and global reach to create best-in-class partner experiences and innovative solutions.
Reporting to the Agoda Senior Director, Compliance Officer, you will be the senior payments compliance lead for Agoda’s B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders.
This position is based in Bangkok. Agoda provides relocation support for successful candidates not currently located in Bangkok. Remote or alternative base locations are not available.
**In this Role, You’ll Get To**
* Play a central role in helping design and implement the Compliance foundations of the new consolidated B2B business, including:
**Compliance & Ethics Programme – Key Responsibilities**
* Lead and support day‑to‑day Compliance & Ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely and high‑quality manner.
* Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics (e.g., anti‑bribery and corruption, conflicts of interest, third‑party risk, code of conduct), providing well‑reasoned, business‑oriented guidance that supports Agoda’s culture of integrity.
* Shape and enhance Agoda’s Compliance & Ethics framework, including policies, standards, training, monitoring and testing activities, ensuring it remains fit‑for‑purpose and aligned with Booking Holdings’ expectations and global benchmarks.
* Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third‑party due diligence, risk assessments, and related monitoring, and drive appropriate mitigation actions in close partnership with relevant stakeholders.
* Collaborate with the Global Compliance & Ethics team on third‑party risk management initiatives and conflicts of interest processes, helping to ensure effective identification, escalation, and mitigation of key risks across new and existing activities.
* Support or lead elements of compliance‑related reviews and investigations (where appropriate), and develop data‑driven monitoring approaches to identify trends, root causes, and opportunities for programme uplift.
* Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs) to keep pace with evolving business models and regulatory expectations.
* Support the design, delivery, and refresh of compliance training programmes, including in‑person and virtual sessions, and maintain e‑learning materials in line with changing business needs and risk profiles.
* Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership.
* Partner closely with cross‑functional teams (e.g., Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders) to embed compliance requirements into products, processes, and day‑to‑day decision‑making.
* Drive continuous improvement and efficiency initiatives, including the smart use of technology and digital tools to standardise, automate, and streamline compliance workflows.
* Prepare or support management updates, reporting materials, and other compliance‑related communications for internal and external stakeholders and leadership.
* Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function and further mature the overall programme.
* Support the development, implementation and continuous enhancement of the financial crime risk management framework alongside our Financial Crime team.
* Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process.
**What You’ll Need to Succeed**
**Experience & Expertise**
* 8+ years of progressive experience in compliance risk management regulatory compliance, preferably in global or regional organisations.
* Significant cards and payments experience, including a practical understanding of consumer and B2B payments products, payment service provider models, card scheme rules, and payments licensing environments.
* Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments, including risk assessments, controls design, and governance.
**Technical & Functional Skills**
* Hands‑on experience designing, operating, or overseeing a corporate compliance framework, third‑party due diligence processes, investigations, escalation, and complex case handling.
* Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes that enable business growth while managing risk.
**Leadership & Stakeholder Management**
* Demonstrated success in influencing and partnering with senior stakeholders across functions (e.g., Product, FinTech, Commercial, Legal, Internal Audit, Operations) in fast‑paced, high‑growth environments.
* Strong project and programme management skills, with the ability to prioritise, plan, and deliver multiple initiatives concurrently across jurisdictions and time zones.
* Excellent communication skills in English (written and verbal), with the ability to explain complex compliance concepts in clear, business‑friendly terms.
**Mindset & Values**
* Strategic, data‑driven, and solutions‑oriented, with the ability to “connect the dots”, see the big picture, and drive constructive change.
* High level of integrity and sound judgement, suitable for a senior Compliance & Ethics leadership role.
* Self‑starter who operates with minimal supervision, is comfortable with ambiguity, and thrives in a dynamic, tech‑driven, international environment.
This role acts as an internal strategy leader and execution driver, combining deep market research, structured problem-solving, and cross-functional leadership to deliver measurable business outcomes. The position involves working closely with senior management to translate strategic priorities into actionable plans and ensuring successful implementation across teams. The focus is on identifying growth opportunities, assessing business risks, and leading high-impact strategic initiatives from concept to execution within the retail and wholesale business landscape.
This Associate Director role leads the project management team for the B2B Partnerships and Automation team within the Customer Experience Group. The position involves setting direction and raising delivery standards for a portfolio covering automation, AI, and tooling that improve customer and agent experience, as well as process optimization across the post-booking journey. The role requires combining strategic problem solving, hands-on data-driven execution, and senior stakeholder management to translate business needs into deliverable work. The team drives end-to-end customer experience and process improvements, scaling impact through automation, AI, and tooling across customer-facing and agent-facing journeys.
