The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.
**Thai Union Group PCL**
**Position:Functional Expert - Finance & other functions**Level:Department Manager
Work location:Bangkok (SM Tower Building)
Job Purpose:
Functional Expert specializes in analyzing, designing, and configuring enterprise software to meet business requirements ensuring that enterprise software implementation aligns with the company's processes and goals. They work closely with business stakeholders to understand their needs, translating these into enterprise software solutions. Their scope includes customizing enterprise software modules (like Finance, Controlling, Procurement, and Sales, etc.), testing for functionality, training key users, and providing ongoing support and optimization. Their expertise is not just technical but also involves a deep understanding of business processes, enabling them to bridge the gap between business needs and technical solutions involved for the enterprise software.
They also play a pivotal role in providing expert guidance and mentorship to Key Users within the organization, focusing on enterprise software knowledge and business processes serving as a mentor, coach, and partner to Key Users, ensuring they have a deep understanding of the enterprise software and how processes are configured.
**Roles & Responsibilities:**
1. Enterprise Software Configuration and Implementation in SAP Finance (FI) and SAP Controlling (CO) or SAP Treasury and Cash Management (if any).
- Configure and implement enterprise software products to align with organizational requirements.
- Collaborate with clients to gain a deep understanding of their business needs and processes.
2. Enterprise software’s Change Request Management
- Drive change requests related to system configurations and processes.
- Verify the impact of proposed changes on existing processes and system functionality.
3. Solution Design and Customization
- Design, customize, and implement enterprise software solutions tailored to meet clients' specific needs.
- Write functional specifications for the development team to ensure accurate system enhancements.
4. Functional Knowledge Stewardship
- Safeguard the functional knowledge of the enterprise software solution, encompassing both process and system aspects.
- Act as a data governor for master data and transactional data within the functional area
5. Process Improvement for enterprise software
- Actively contributes to improvement initiatives for enterprise software, leveraging a detailed understanding of existing processes and systems.
- Play a key role in introducing automation initiatives to enhance current system features.
6. Key User Community Facilitation
- Facilitate and support the Key User community, serving as their primary point of contact.
- Proactively communicate updates on new releases and projects related to the enterprise software ecosystem.
- Coordinate regression testing and monitor Business Process KPIs to promote continuous improvement in software usage.
- Drive content creation and sharing knowledge within the community, fostering engagement among Key Users.
- Mentor and coach Key Users, providing expertise in SAP and other enterprise software/systems and their associated business processes.
- Utilize platforms like MS Teams to facilitate knowledge sharing and collaboration within the community.
- Facilitate knowledge sharing and collaboration within the Key Users community through platforms like Teams.
7. Global Process Owner (GPDO) Partnership
- Collaborate closely with the Global Process Owner (GPDO) to align system knowledge and process improvements with overall business objectives.
- Act as a liaison between Key Users and the GPDO to ensure effective communication and execution of new initiatives.
**Education/Training Qualifications:**
- Bachelor’s degree in a relevant field (e.g., Business, Information Technology).
- Proficiency in SAP or other relevant enterprise software systems and configuration.
- Strong familiarity with business processes and operations of relevant enterprise software.
**Experience:**
- 5-8 years of experience in a role involving SAP FICO or TRCM (BPC if any) or relevant enterprise software system knowledge and business process expertise.
- Proven track record of successfully driving relevant enterprise software -related change requests and process improvements.
- Experience in community management and knowledge sharing is a plus.
* * *
**Remark:**
**1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok.**
Direction to work location: [Map](https://maps.app.goo.gl/fxJg5G8iFxw2XNv28)
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
**Please note that we may not be able to provide an immediate response or follow up on every application.**
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
The Agoda Supply Team is a group of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value.
The Tech Partnerships Team plays a vital role within our Supply Organization, driving supply performance and ensuring seamless connectivity for our partners. We design and implement strategic win-win initiatives with leading Tech/Connectivity Providers(e.g.channel managers, revenue management systems)–who serve as key touchpoints between our accommodation partners and Agoda.
**The Opportunity:**
The Business Development Manager– Tech Partnerships,will be focused on supporting the achievement of Agoda’s commercial goals with new and established Tech/Connectivity Partners by working collaboratively across both internal and external teams.In this role, we are looking for people with strong management and business acumen,a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly.
**In This Role,You’ll Experience:**
* Regional Account Ownership: End-to-End commercial ownership and high-level product and strategy roadmap of selected strategic Tech/Connectivity Partners
* Business Development:Design strategy and partnership initiatives to identify market opportunities and drive Supply growth via commercial and product innovation
* Experimentation: Conduct innovative testing to identify novel approaches to drive performance through data driven decision-making
* Communication: Communicate with internal and external leadership teams to provide constructive feedback on account performance and opportunities
* Reporting: Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance.
* Account support: Handle rate and technical enquiries from internal and external stakeholders
**What You’ll Need to Succeed:**
* 5+ years of Hospitality Tech/OTA experiences or relevant professional experiences
* Exposure to large commercial account management conversations/business development
* Strong data skills with proven ability to leverage analytics and quantitative methods to inform and influence decision-making
* Excellent communication and presentation skills, up to C-level
* Highly organized and comfortable with making prioritization decisions
* Able to effectively keep track of moving parts across projects and adapt to new information and goals
* Ability to work under pressure in a competitive industry/rapidly changing environment
**It’s great if you have:**
* Proficiency in data analysis tools and software (e.g.Excel, SQL, Tableau)
* Understanding of APIs and XML connections
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes.
We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
This role is within the **Operational Excellence and Automation team**, which is a part of CEG’s Global Service Verticals. The team focuses on driving end‑to‑end customer experience and process improvements, and scaling impact through automation, AI, and tooling across both customer-facing and agent-facing journeys.
**The Opportunity:**This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* At least 8–10+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
### **Discover more about working at Agoda**
* Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/)
* Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/)
* LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda)
* YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife)
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).
## Apply Now
Associate Director / Principal Project Manager / Senior Project Manager, Operational Excellence & Automation team, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)
+93
This role is based in Bangkok, are you willing to relocate? (Relocation provided)
How many years of relevant full-time experience do you have? (Excluding internship)
Which statement best describes your experience with data analysis and visualization tools, for example, SQL / Tableau / ClickView / SAAS / Google Analytics / VBA...?
Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom?
In which country/region are you currently based?
How did you hear about this job?
To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.?
Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters
By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).
Deloitte's Assurance service line in Bangkok is hiring a Manager for its Sustainability & Specialized Assurance practice. The role leads sustainability and climate-related reporting engagements, advises clients on ESG strategy and materiality assessments, manages multiple client projects, coaches junior staff, and supports business development through proposals and client relationship management.
Candidates need a Bachelor's or Master's degree in a relevant discipline and 7-10 years of experience in sustainability, ESG advisory, sustainability reporting, or consulting. Strong knowledge of IFRS S1 & S2, GRI Standards, and S&P Global CSA is required, along with proven project management, leadership, and bilingual Thai/English communication skills.
The Payroll Specialist is a senior role within the Global Payroll team based in Bangkok, responsible for end-to-end ownership of payroll operations for assigned countries or regions. The role involves driving payroll excellence, governance, and transformation across international operations. The specialist partners with People, Finance, Tax, Legal, and external vendors to strengthen controls and improve the employee experience. Key duties include managing monthly payroll activities, complex payroll accounting, vendor governance, leading payroll implementations, and ensuring compliance with statutory requirements. The position requires acting as a subject-matter expert, leading process improvements, and supporting audits and forecasting activities.
The Institution Settlement role sits within the Operations Department of Kiatnakin Phatra Securities, providing middle to back office support for institutional clients. The position reports to the Head of Cash & Settlement team and handles trade processing, confirmation and settlement for stock borrowing, portfolio swap, onshore SET equity products, and offshore/global investment products, as well as cash and securities movements, collateral handling, regulatory reporting, and process improvements.
Candidates need a Bachelor's or Master's degree in a business-related field and 1-3 years of back office or operations experience in equity, global investment, or custodian/securities. The role requires good written and spoken English, strong administrative skills, the ability to work under pressure, sound judgement, and a service-minded team player attitude.
Bangkok, Thailand; Singapore; Manila, Philippines; Ho Chi Minh City, Vietnam; Jakarta, Indonesia; Hanoi, Vietnam; Kuala Lumpur, MalaysiaNot specified
This Deloitte consulting role within Enterprise Technology & Performance supports Japanese companies operating in Southeast Asia across end-to-end planning, procurement transformation, smart manufacturing, and digital supply chain transformation. The manager leads projects from strategy through implementation, covering demand and supply planning, procurement, logistics, manufacturing, network design, digital planning systems, AI-based demand forecasting, route-to-market, organizational restructuring, and market-entry assessments.
The position requires supply chain management consulting experience, a record of contributing to project wins through proposals, project leadership, and experience delivering global work with mixed local teams. Candidates also need Southeast Asia consulting experience and native-level Japanese with business-level English, or native-level English with business-level Japanese. Some SCM work requires on-site presence at factories and warehouses.
Bangkok, Thailand; Kuala Lumpur, Malaysia; Ho Chi Minh City and Hanoi, Vietnam; Jakarta, Indonesia; Manila, Philippines; SingaporeNot specified
Deloitte is seeking a Manager in its Human Capital HR Transformation practice to support Japanese companies undergoing HR and organizational transformation across Southeast Asia. The role involves leading project delivery and business development, leading mixed local and Japanese Client Services teams, and supporting client development.
Typical work includes HR organization and operating-model transformation, data-driven HR, cloud talent systems, HR system design and implementation, fit-and-gap analysis, business process design, requirements definition, configuration and testing, user manuals, training, and operational support. Candidates need substantial HR consulting and project-management experience, knowledge of core HR platforms, business-level English, and native-level proficiency in Japanese or English with business-level Japanese.
