This role is based in Bangkok, Thailand, and involves managing customer marketing initiatives within the Performance Marketing department. The Associate Manager will lead data-driven marketing programs designed to improve customer lifetime value. Key responsibilities include optimizing campaign performance through experimentation, developing predictive models to analyze data, and building dashboards to track performance and derive insights. The position requires close collaboration with product teams to implement data science strategies and communicate recommendations to stakeholders.

This role supports specific functional or business areas regarding information system needs. The Associate Director acts as a liaison between information technology and business for developing and implementing new systems and enhancing existing ones. Responsibilities include evaluating new applications, identifying systems requirements, and coordinating with IT departments and vendors to design, implement, and maintain information systems. The role also involves preparing communications and facilitating presentations on system enhancements. Additionally, the position requires exploring opportunities to improve workflows and build a healthy environment, aligning with business policy to support long-term business growth.

As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will * Deliver outstanding service to guests and partners via phone, email, and chat * Handle a high volume of inquiries and deliver accurate, timely resolutions * Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries) * Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.) * Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time * Apply Agoda policies and procedures in a fair and consistent way * Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases * Safeguard customer data and maintain strict confidentiality at all times * Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation * You may be required to work on public holidays * Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent spoken and written Vietnamese and English skills * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required languages for the role if any What you’ll Need to Succeed: * MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese * English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test * Immaculate telephone manners and communication skills * Excellent listening skills, critical-thinker with attention to detail * Minimum typing speed of 35 words per minute * Willing to work on rotating shifts including weekends and public holidays * Ability to work in both a team environment and autonomously * Demonstrate high degree of integrity and confidentiality * Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world. **In this Role, you’ll get to:** * Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. * Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. * Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers. **What you’ll Need to Succeed:** * Fresh Graduates are welcome to apply! * Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, statistics or science or related fields) * Ability to communicate fluently in English * Good numerical reasoning skills * Proficiency in Excel * Intellectual curiosity **It’s Great if you Have:** * Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL * Experience in digital marketing * Academic research experience **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup. The position involves managing sales alongside the team to achieve daily sales goals while maintaining a high standard of customer satisfaction. Key responsibilities include serving food and beverages to customers at True Sphere, providing information about True Sphere services and special offers, and collaborating with the team to ensure smooth daily operations. You will also be responsible for managing inventory, handling cash, and preventing fraud to protect company interests. Additionally, you will assist in sales consultations and promote True Group products and solutions.

This role focuses on promoting operational efficiency and ensuring high-quality service standards at True Sphere. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets alongside the team and delivering basic food and beverage services in a first-class environment. You will be responsible for managing daily operations, including financial management, inventory, and system maintenance. The role requires promoting True Group products and solutions while maintaining a clean and organized workspace. Additionally, you will handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.

You will optimize the IKEA shopping experience within your area of responsibility to ensure customer satisfaction and drive sales growth. Your role involves leveraging your knowledge of the IKEA product range and life at home to provide relevant solutions that exceed customer expectations. You will actively support the maximization of sales potential, turnover, and profit by ensuring a seamless and easy buying experience for every customer. You are responsible for actively approaching customers who require assistance and identifying their specific needs through effective communication. You will maintain a clean, tidy, and fully stocked sales floor while adhering to IKEA merchandising standards to create a positive shopping environment. Additionally, you will support efficient payment, exchange, and returns processes, as well as the click-and-collect service, to ensure a smooth end-to-end customer journey.

This role focuses on driving the end-to-end go-to-market strategy for B2C cybersecurity products. The position acts as a critical bridge between product development, commercial teams, and technology stakeholders to ensure successful product launches and sustainable revenue growth. The incumbent will oversee roadmap execution and optimize commercial performance for both on-device and on-network security solutions. Key responsibilities include leading GTM planning, managing product P&L performance, and tracking critical business KPIs such as customer acquisition, active subscribers, and revenue growth. The role also involves defining customer value propositions, developing performance dashboards, and partnering with UX/UI teams to optimize end-to-end customer journeys across digital and retail channels.

You will play a pivotal role in understanding and serving the financial needs of our partners and users by delivering best-in-class payment and insurance products through our digital platform. Working closely with local and regional internal stakeholders, you will bring innovative financial products to market while ensuring full compliance with applicable guidelines and regulatory requirements. Additionally, you will monitor regulatory changes and industry trends to proactively identify impacts on current and future product offerings. You will drive commercial growth by collaborating with banking and business partners to identify opportunities, utilizing strategic negotiations and compelling commercial proposals to drive mutually beneficial outcomes. You will also optimize payment solutions by analyzing payment flows, transaction data, and partner performance metrics to identify new growth opportunities and manage end-to-end insurance processes.

The Mobility team is a core business unit responsible for managing and optimizing transport services across the country. This role focuses on growing Grab's premium and new transport business markets, including services like GrabCar Premium and GrabDriveYourCar. You will lead strategic initiatives and guide special projects from planning through to successful execution. The position requires a strategic thinker with a growth mindset to drive business performance and operational success. You will take high ownership of your workstreams, using critical thinking and data-driven analysis to navigate challenges and optimize performance. The role involves leading both strategy and operations, requiring the ability to work independently in a fast-paced environment. You will collaborate with a team of intelligent professionals to deliver daily best transportation services and create earning opportunities for drivers.