This role sits within Agoda's Customer Experience Group (CEG) Global Service Verticals team in Bangkok and supports the Flights Team's strategic projects. The position is responsible for managing projects and areas of responsibility that enable new business initiatives, improve and maintain process efficiency, and drive change to advance CEG's customer satisfaction strategy across Agoda's multilingual customer experience operations. Responsibilities include owning day-to-day operations of assigned CEG business areas, structuring and analyzing problems using data, leading end-to-end project execution with stakeholders such as Customer Support Operations and Product Management, acting as a subject matter expert for new initiatives, and driving continuous improvement by tracking project outcomes. The role requires at least 3 years of experience in project management, strategy, consulting, or investment banking, with strong analytical, communication, and stakeholder management skills.
