Bangkok, Thailand (relocation provided)
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Listing record updated: October 9, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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This role sits within Agoda's Customer Experience Group (CEG) Global Service Verticals team in Bangkok and supports the Flights Team's strategic projects. The position is responsible for managing projects and areas of responsibility that enable new business initiatives, improve and maintain process efficiency, and drive change to advance CEG's customer satisfaction strategy across Agoda's multilingual customer experience operations.
Responsibilities include owning day-to-day operations of assigned CEG business areas, structuring and analyzing problems using data, leading end-to-end project execution with stakeholders such as Customer Support Operations and Product Management, acting as a subject matter expert for new initiatives, and driving continuous improvement by tracking project outcomes. The role requires at least 3 years of experience in project management, strategy, consulting, or investment banking, with strong analytical, communication, and stakeholder management skills.
Own the business: take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working
Structure, analyze and solve problems using data and collaboration to identify issues and opportunities, proposing project ideas and solutions to drive critical operational metrics
Lead projects end-to-end, collaborating with stakeholders such as Customer Support Operations, Product Management, and other Project Management teams
Act as a Subject Matter Expert (SME) in respective business areas, providing consultancy to other teams and working with cross-functional teams to launch new initiatives
Drive continuous improvement by overseeing project progress, evaluating outcomes, gathering feedback, and iterating
At least 3 years of work experience in project management, strategy, consulting or investment banking with a background in Engineering or Business-related studies
Proven track record in managing complex projects with multiple stakeholders
Highly analytical and proficient with numbers; able to define analysis structures and make data-driven decisions
Strong verbal and written communication skills in English, with the ability to adapt style to different audiences
Comfortable working with uncertainty and experimentation in a high-velocity, multicultural environment; team player with collaborative mindset
Skills in SQL and Tableau
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