This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

The Data and Automation Analyst Intern will provide data analysis and operational support for recovery and clawback activities by identifying, tracking, and analyzing lost and damaged shipments across the end-to-end logistics journey. This role involves designing, developing, and maintaining data tools, dashboards, and reporting solutions to support recovery and related business functions. The intern will drive automation initiatives through RPA, AI-powered solutions, and business intelligence platforms such as Power BI. Responsibilities include maintaining and continuously improving recovery automation systems to ensure data accuracy, system reliability, and up-to-date information while identifying process improvement opportunities to optimize operations and enhance accuracy, productivity, and turnaround time.