The Application Support Leader manages day-to-day operations and service delivery of the KKPS & KKPAM Back Office Application Support team at Kiatnakin Phatra Securities. Based in Bangkok, the role leads 3 Junior engineers, overseeing shift scheduling (day/night rotations), ITSM implementation, ticket bridging with the Bank's JSM system, and incident management during P1/P2 outages to meet SLA targets. The position reports to the SVP of Technology Infrastructure and CTO, coordinating with Helpdesk, Software Development, SRE, and Server teams. It requires a degree in Computer Science or related field, 5+ years in Application Support or IT Operations with 1-2 years supervisory experience, hands-on ITSM platform knowledge, ITIL expertise, and familiarity with securities or asset management back-office operations.
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Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
The Regional Supply Chain Security Manager, APJ drives moderately complex activities to protect organizational systems, processes, and data. The role manages regional security programs, assesses exposures, supports investigations, develops security controls and policies, monitors third-party practices, and provides tactical support for executive protection, crisis management, site security, and brand security. The position requires a four-year or graduate degree in criminal justice, security management, law enforcement, or a related discipline, or commensurate work experience and demonstrated competence. Typically, 7–10 years of experience is required, preferably in law enforcement, military, intelligence, specialized security systems, or a related field. CPP, CISSP, CISM, CISA, or similar certifications are preferred. The role includes 25% travel.
The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.
Kyndryl is hiring a Senior Cyber Operations Engineer based in Bangkok, Thailand, to support enterprise and managed-services customers. The role involves designing, deploying, configuring, and supporting SIEM, Vulnerability Management, and AV/EDR solutions across managed hosting, private cloud, and public cloud environments, while monitoring, investigating, and resolving complex security incidents to meet SLAs. Candidates need 5+ years of hands-on cybersecurity engineering or SOC experience in enterprise or managed services settings, with strong expertise in SIEM, SOAR, detection engineering, threat hunting, and security automation. Experience with platforms such as Microsoft Sentinel, Splunk, QRadar, Cortex XSOAR, Chronicle, or Elastic Security, as well as cloud security across AWS, Azure, GCP, or OCI, is required.