This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.
Job Summary :
Manage procurement processes of packaging materials to ensure required delivery while compliant to procurement policy.
Priorties : Packaging strategy, material risk management, productivity/ cost mitigation, innovation, sustainability and cash flow improvement. It also includes procurement process and execution excellence, supplier relationship/ stakeholders/ and contract management.
## Job Responsibilities:
* Develop packaging category expertise & knowledge and build market analysis of commodities at global/regional perspective. Drive, develop and share market intelligence/cost driver.
* Deliver packaging strategy and define action plan/ project pipeline (next 3-4 years) for implementation
* Ensure effective relationships with suppliers and ensure fundamentals in place (Legal, P2P process, GCS and quality/governance compliance), including manage suppliers risk to ensure business continuity and avoid potential crisis
* Capture innovation through collaboration, create productivity/ sustainability initiatives in Packaging (commodities and Value engineer) and support innovation coming from outside to inside
* Collaborate with global/ regional/ cross functions on NPD (Packaging part) and productivity projects
* Support leader to do packaging AOP (budget) and manage packaging category spends & performance and suppliers on a day-to-day basis
* Launch RFP; manage bidding process in coordination with key stakeholders within BU and, if required, global/ regional procurement
* Select & Validate Suppliers/Optimize suppliers' portfolio according to strategy and negotiate contracts and supply agreements (when relevant)
* Packaging Leader:
* Leads packaging P2P team
* Owns the P2P process
* Ensures timely negotiated and update of packaging needs
* Develop network with other business units, connect with external other industries
* Support supplier performance evaluation
* Well manage productivity and sustainability report including SAP update
* Support the procurement organization in terms of digital transformation
## Skills and Experiance :
* Degree Level in Business, Economics, Engineering, Packaging Technology or related field.
* At least 5 years of related working experience with 2-3 years in supervisory Procurement roles
* Outstanding Functional knowledge in different aspects of Procurement such as sourcing, category management processes
* Possess good interaction with cross functional teams and supplier partnership mindset
* Business acumen and have strong analytical skills
* High responsibility and dedication and focus on quality and timely delivery
* Agility and ability to perform multitask. Customer oriented
* Good project management skill
* Fluent in English. Good communication skills
As a Contract Management Coordinator at Agoda, you’ll play a key role in supporting our contract operations across the business. You’ll work closely with teams like procurement, supply, and finance to help manage the full contract lifecycle, from creation and review to compliance and renewal. Our contracts are organized and tracked through a centralized contract management system, which helps us maintain high standards of governance and control.
In this role, you’ll have the opportunity to make a real impact by helping to streamline and centralize contract processes, especially on the procurement side where there’s room for improvement. You’ll be responsible for identifying and organizing contracts that may currently sit outside our main system, ensuring everything is coordinated, traceable, and compliant. We’re looking for someone who is detail-oriented, enjoys working with systems, and can connect the dots across different teams to keep our contract management running smoothly.
*This is a 10-months contract, with possibility of contract renewal.*
**In This Role, You’ll Get To**
* **Operational ownership and improvement**
* Be the go-to person for all global contract operational questions or issues.
* Support the Legal Operations Team in creating, maintaining, and looking for ways to improve our contracting processes.
* **End‑to‑end contract lifecycle**
* Intake and CMS record creation (accurate metadata, correct routing), route approvals per delegated authority and coordinate signature, activate executed agreements and maintain the repository, manage signature requests end to end, and monitor expirations/renewals to ensure timely renewals.
* **Migration and data quality**
* Execute migration batches from external repositories and the electronic signature solution into the CMS: prepare manifests, perform uploads, reconcile counts, and resolve exceptions within SLAs.
* Perform contract data QC using a data quality tool: verify payment terms and spend; attach execution evidence (completion certificate or equivalent).
* Ensure supplier linkage and resolve exceptions in collaboration with internal stakeholders.
* **Controls and reporting**
* Operate daily controls (completeness/accuracy); maintain saved searches/dashboards.
* Surface issues and drive corrective actions with stakeholders; document outcomes for auditability
**What You’ll Need to Succeed**
* Bachelor’s degree or equivalent
* 2-3 years of work experience in related fields
* Hands-on CLM experience (admin or power user) and e‑signature platform proficiency
* Advanced Excel for Operations (pivot, XLOOKUP, data cleanup; Power Query a plus)
* Working knowledge of S2P/P2P and supplier master fundamentals; able to coordinate with Procurement/AP
* Strong quality/control mindset (maker–checker, reconciliation, audit trail); able to operate to SLAs
* Excellent written and verbal communication; strong cross-functional stakeholder management
* High attention to detail; strong organization/multitasking; analytical problem‑solving
* Tech‑savvy, fast learner, curious, comfortable in a fast‑paced environment
* Intellectual curiosity, open-minded attitude, and a willingness to learn
* Experience with international companies is a plus.
As a key member of our high-performing Global Payroll team based in Bangkok, you will play a vital role in shaping a world-class global payroll process that supports our employees across the globe. Reporting to the Payroll Manager, the Payroll Partner will oversee the timely and accurate processing of assigned international payroll transactions, ensuring strict compliance with local laws and regulations.
In this Role, you’ll get to:
* Responsible for monthly payroll activities such as collating and validating inputs, outputs, and statutory payments for assigned countries.
* Coordinate with external payroll vendors to ensure timely and accurate payments and filing of taxes, social security funds, provident funds, and other third-party payments to government authorities.
* Manage payroll vendors by strictly adhering to the contract and SLA and ensuring compliance with local regulatory requirements.
* Manage inquiries relating to payroll matters from internal and external stakeholders, and provide advice as required.
* Participate and support ad-hoc projects relating to new process implementations or enhancements and perform user testing on systems.
* Lead and support payroll migration and integration initiatives, including vendor transitions, system upgrades, and process harmonization with minimal disruption.
* Collaborate with internal People teams and external partners to set up processes, procedures, and policies for new payroll systems or countries.
* Support external and internal audits.
* Own and drive process improvement initiatives for respective assigned countries.
What you’ll Need to Succeed:
* Holds a Bachelor’s degree in any field.
* At least 2 years of People Operations or end-to-end Payroll experience in an international fast-paced organization.
* Experienced in managing APAC payroll.
* Proven experience in payroll migration and integration projects, with a strong ability to manage complex transitions and ensure operational continuity.
* Excellent communication skills, both written and verbal. Fluency in English is a must.
* Strong analytical, articulation, and problem-solving skills, with great attention to detail.
* Proven track record in process improvement and/or automation implementations.
* Proficient in all MS products: Word, Excel, PowerPoint, etc.
* Experience in Workday is preferred but not a must.
* A team player who can operate effectively in a fast-paced and multicultural environment.
* Resilience to work under tight deadlines and pressure.
* High level of discretion, confidentiality, and ethics.
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda’s product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to:
* Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
* Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
* Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
* Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
* Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
* Design and champion strong governance for tax configuration and change management,
* Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed:
* 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
* Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
* Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
* Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
* Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
* Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non-technical stakeholders, and to drive alignment across diverse teams.
* Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have:
* Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
* Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
* Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
* Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
In this role, you’ll get to:
* Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
* Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
* Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
* Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
* Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
* Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
* Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership
* Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
* Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand.
* Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact.
* Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
What you’ll Need to Succeed:
* Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
* Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
* Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development.
* Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
* Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
* Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
* Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
It’s great if you have:
* A background in managing specialized or L2/3 support teams.
* Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
* Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
Location: We welcome applications from Kuala Lumpur & Bangkok locations only.
Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
This role focuses on managing the day-to-day compliance operations to ensure the organization remains audit-ready. The specialist manages the evidence collection lifecycle for ISO 27001, PDPA, and PCI-DSS, coordinates with control owners, and tracks remediation actions. Responsibilities include coordinating internal and external audit logistics, producing compliance dashboards, and maintaining documentation. The position requires strong organizational skills and the ability to manage multiple concurrent compliance workstreams.
Razer is hiring a Risk & Compliance Specialist based in Bangkok, Thailand, on a full-time basis. The role focuses on navigating Thailand's regulatory landscape, with emphasis on compliance with Bank of Thailand (BOT) and Anti-Money Laundering Office (AMLO) regulations, including merchant KYB monitoring and handling police inquiries.
Key duties include conducting quality assurance risk assessments, monitoring Compliance Group activities, performing financial crime compliance assessments, preparing reports for committees, supporting departmental projects, and addressing regulator complaints. Candidates need a bachelor's degree in law, business administration, or a related field, at least 3 years of compliance experience, and over 2 years in regulatory compliance within banking or financial services.
Agoda is seeking a Principal Specialist in Financial Crime Compliance to support and enhance its Financial Crime Risk Management program. The role involves advising on sanctions, anti-money laundering, tax evasion, export controls and other financial crime risks, while developing policies, procedures, controls, governance, monitoring, testing, training and remediation initiatives.
The successful candidate will collaborate with internal teams, Booking Holdings entities, sister brands and external counsel. The position requires at least 7–10 years of relevant experience in financial crime compliance, regulatory compliance, legal or a related field, including experience with sanctions, AML, due diligence and transaction monitoring. Experience in payments or FinTech is required, and APAC experience is preferred. The role is based in Bangkok and is not remote; relocation support is provided.
This role sits within the Legal/Compliance/Audit function at Kiatnakin Phatra Bank Public Company Limited (KKPFG), with a focus on the asset management business (KKPAM). The position supports the Head of Compliance in developing and implementing a regulatory framework across second-line compliance responsibilities, ensuring the company meets its regulatory and license obligations.
Key duties include acting as the primary liaison with the Securities and Exchange Commission (SEC), providing regulatory advice to business units, monitoring regulatory changes, and delivering ongoing compliance advisory. The role also handles tasks, projects, and reviews as required, reporting to the Board of Directors, Audit Committee, and other relevant committees.
