Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small-and-medium-sized businesses (SMBs), which are the backbone of our communities. In this role, you will bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You will build trusted relationships with customers, uncovering their business needs and translating them into solutions to achieve their ambitious goals. You will achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and users that trust Google with their most important goals. You will have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED) **Get to Know our Team:** The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. **The Opportunity:** We are seeking a Manager/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda’s business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations. **In this Role, you’ll get to:** * **General:**This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy. * **Project Delivery:**Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization. * **Experimentation:**Define success, measure / validate experiments and help ingrain an experimental mindset within the teams. * **Forecasting and Insights:**Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors. * **Analytics & Alerts:**Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency. * **Process Improvement:**Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements. * **Reporting:**Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts. * **Leadership:**Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams. **What you’ll Need to Succeed:** * 5+ years of leadership experience in analytics/data science/insights/strategy * 2+ years’ experience leading analytics, operational, product or other technical teams * Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar * Strong statistical modelling and machine learning knowledge * Strong experience in finding data insights and provide business recommendation to the business * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Ability to multi-task, prioritize and coordinate resources. * Strong program/project management experience. * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance) * Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus * People management – track record of developing stars * Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process **It’s Great if you Have:** * Master’s degree in statistics, economics, mathematics or similar discipline * Experience in conducting A/B testing experimentation * Travel industry / e-commerce / tech / consulting experience #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
As a Senior BI Developer, you will be a key individual contributor building trusted data products for Agoda’s technology organization, including curated datasets, metrics, dashboards and visualizations, and scalable data transformations. You will work closely with engineers, engineering managers, team leads, and senior leadership to help the organization make better decisions with data. This role combines analytics, metrics definition, and stakeholder consulting with hands-on data engineering and development IN THIS ROLE, YOU’LL GET TO • Act as a partner and consultant to engineering managers and leaders: translate stakeholder and engineering questions into measurable metrics/information such as developer velocity, cost efficiency, and code quality, and keep those definitions consistent across reports. • Design, build, and maintain ETL/ELT transformations, including Spark/Python workflows and warehouse models, so data is accurate, timely, tested, and fit for reporting. As a Senior, review others’ pipeline and metric work, raise delivery standards, and unblock the team. • Analyze large datasets with SQL and Python to support engineering and operational decisions. • Design and maintain dashboards and visual reports so engineering managers and leaders can explore metrics (for example developer velocity, cost efficiency, and code quality) without a ticket for every chart. • Improve data reliability through validation, quality checks, observability, production troubleshooting, and query performance tuning. Own published metrics: explain filters and grain, flag numbers that should not be trusted, and recommend next steps. • Use AI tools (for example Cursor, Claude, or similar) to accelerate SQL development, testing, refactoring, analysis, pipeline work, and documentation, and reject unsafe or unverified output before it reaches production or stakeholders. WHAT YOU’LL NEED TO SUCCEED • 5+ years in business intelligence, analytics, and/or data engineering, with experience in both stakeholder consulting and hands-on pipeline or data-product work. • Advanced SQL (joins, window functions, and performance on large datasets). • Strong Python skills (or similar) for building data pipelines. • Experience with ETL/ELT and orchestration (for example Kubeflow or similar). • Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights. • Experience building dashboards or visual reports for stakeholders. • Ability to switch context between stakeholder discussions and hands-on technical work — metrics definition/analysis one day, ETL or data modeling the next. • Practical AI-assisted development: generate, review, test, and own the result. You can explain what you trusted AI to draft and what you verified yourself. • Clear written and verbal English, and the ability to work independently with engineers and leaders in an agile environment. IT’S GREAT IF YOU HAVE • Experience with software-delivery practices such as Agile/Scrum and CI/CD (GitHub Actions, GitLab CI, or similar). • Interest in developer productivity or engineering analytics. • Experience with common data platforms / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar). • Hands-on experience with visualization or data-serving UIs such as Apache Superset, Tableau, or a lightweight web app. • Experience building APIs or internal data products beyond dashboards, not only ad-hoc analysis. • A degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **The Opportunity:** As Senior Manager, Global Strategic Project, you will be instrumental in helping the Strategic Project Director to drive the implementation of global initiatives and innovations. In this high impact role, you will be responsible for safeguarding Agoda’s market position, proactively countering competitive threats, and ensuring our offerings remain the top choice for travelers. You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion. The role is based in Bangkok and reports to the Strategic Project Director. **In this Role, you’ll get to:** * Lead a team towards maximizing business performance and competitive situation of the hotel supply organization * Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. * Drive the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement. * Develop, implement, and improve new operational tools to gather internal and external insights * Transform insights gathered into actionable initiatives and improve existing partner programs to meet the needs of our partners * Work with senior stakeholders across multiple departments to drive projects and goals to completion **What you’ll Need to Succeed:** * ~1 2+ years operations, strategy or project management experience required; team management experience is a plus * Very strong analytical and problem-solving skills * Strong communication& stakeholder management skills with fluency in English * Proven track record in project delivery and management * Comfortable utilizing AI to improve work efficiency, quality and output * Experience in Internet, E-commerce, technology or travel industry experience is a plus * Experience in Management Consulting is a plus * Bachelor or equivalent degree required, MBA is a plus * Team player with great collaboration skills * Energetic and driven with Professional “get it done” attitude * Creative and Innovative, adapts well to and is energized by change * Working knowledge and fluency with SQL is a plus
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED) **Get to Know our Team:** The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. **The Opportunity:** We are seeking an Associate Director/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda’s business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations. **In this Role, you’ll get to:** * **General:**This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy. * **Project Delivery:**Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization. * **Experimentation:**Define success, measure / validate experiments and help ingrain an experimental mindset within the teams. * **Forecasting and Insights:**Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors. * **Analytics & Alerts:**Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency. * **Process Improvement:**Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements. * **Reporting:**Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts. * **Leadership:**Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams. **What you’ll Need to Succeed:** * 5+ years of leadership experience in analytics/data science/insights/strategy * 2+ years’ experience leading analytics, operational, product or other technical teams * Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar * Strong statistical modelling and machine learning knowledge * Strong experience in finding data insights and provide business recommendation to the business * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Ability to multi-task, prioritize and coordinate resources. * Strong program/project management experience. * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance) * Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus * People management – track record of developing stars * Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process **It’s Great if you Have:** * Master’s degree in statistics, economics, mathematics or similar discipline * Experience in conducting A/B testing experimentation * Travel industry / e-commerce / tech / consulting experience #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know Our Team:** The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes. You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization. **The Opportunity:** We are looking for a**Manager/Senior Manager, Strategic Partnerships**to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets. In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners. The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes. **What You’ll Do:** **Partnership Strategy** * Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives * Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players * Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in * Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners **Account Management & Growth** * Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment * Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability * Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements * Ensure timely execution of campaigns, product integrations, and partner initiatives **Cross-Functional Leadership** * Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives * Translate partner needs into clear internal requirements and drive execution across multiple teams * Influence decision-making through strong communication, stakeholder management, and data-backed recommendations * Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience **Analytics & Optimization** * Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights * Use data to identify trends, optimize investment decisions, and improve partnership ROI * Build business cases for new initiatives and present recommendations to senior stakeholders * Track key success metrics and maintain clear visibility on pipeline, performance, and impact **What You’ll Need to Succeed:** **Experience** * 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role * Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment * Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred * Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus * Proven track record of leading cross-functional initiatives from concept through execution **Skills & Competencies** * Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively * Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions * Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously * Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders * Self-starter with a bias for action and ability to operate independently in an ambiguous environment * Comfortable working hands-on while also thinking strategically **Technical / Functional** * Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus * Ability to develop business cases, commercial models, and performance reporting frameworks * Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial **Language** * Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know Our Team:** The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes. You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization. **The Opportunity:** We are looking for a Manager/Senior Manager, Strategic Partnerships to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets. In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners. The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes. **What You’ll Do:** **Partnership Strategy** * Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives * Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players * Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in * Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners **Account Management & Growth** * Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment * Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability * Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements * Ensure timely execution of campaigns, product integrations, and partner initiatives **Cross-Functional Leadership** * Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives * Translate partner needs into clear internal requirements and drive execution across multiple teams * Influence decision-making through strong communication, stakeholder management, and data-backed recommendations * Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience **Analytics & Optimization** * Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights * Use data to identify trends, optimize investment decisions, and improve partnership ROI * Build business cases for new initiatives and present recommendations to senior stakeholders * Track key success metrics and maintain clear visibility on pipeline, performance, and impact **What You’ll Need to Succeed:** **Experience** * 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role * Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment * Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred * Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus * Proven track record of leading cross-functional initiatives from concept through execution **Skills & Competencies** * Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively * Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions * Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously * Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders * Self-starter with a bias for action and ability to operate independently in an ambiguous environment * Comfortable working hands-on while also thinking strategically **Technical / Functional** * Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus * Ability to develop business cases, commercial models, and performance reporting frameworks * Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial **Language** * Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:**The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. This role is within the **Operational Excellence and Automation team**, which is a part of CEG’s Global Service Verticals. The team focuses on driving end‑to‑end customer experience and process improvements, and scaling impact through automation, AI, and tooling across both customer-facing and agent-facing journeys. **The Opportunity:**This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * At least 8–10+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). ## Apply Now Associate Director / Principal Project Manager / Senior Project Manager, Operational Excellence & Automation team, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided) +93 This role is based in Bangkok, are you willing to relocate? (Relocation provided) How many years of relevant full-time experience do you have? (Excluding internship) Which statement best describes your experience with data analysis and visualization tools, for example, SQL / Tableau / ClickView / SAAS / Google Analytics / VBA...? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? In which country/region are you currently based? How did you hear about this job? To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters  By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know Our Team:** The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes. You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization. **The Opportunity:** We are looking for a**Manager/Senior Manager, Strategic Partnerships**to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets. In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners. The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes. **What You’ll Do:** **Partnership Strategy** * Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives * Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players * Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in * Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners **Account Management & Growth** * Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment * Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability * Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements * Ensure timely execution of campaigns, product integrations, and partner initiatives **Cross-Functional Leadership** * Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives * Translate partner needs into clear internal requirements and drive execution across multiple teams * Influence decision-making through strong communication, stakeholder management, and data-backed recommendations * Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience **Analytics & Optimization** * Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights * Use data to identify trends, optimize investment decisions, and improve partnership ROI * Build business cases for new initiatives and present recommendations to senior stakeholders * Track key success metrics and maintain clear visibility on pipeline, performance, and impact **What You’ll Need to Succeed:** **Experience** * 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role * Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment * Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred * Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus * Proven track record of leading cross-functional initiatives from concept through execution **Skills & Competencies** * Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively * Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions * Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously * Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders * Self-starter with a bias for action and ability to operate independently in an ambiguous environment * Comfortable working hands-on while also thinking strategically **Technical / Functional** * Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus * Ability to develop business cases, commercial models, and performance reporting frameworks * Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial **Language** * Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.