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Listing record updated: August 21, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.

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About the position

This role focuses on providing technical medical expertise to support underwriting decisions and resolve customer inquiries and claims. You will manage healthcare-related services for policyholders and collaborate with internal teams to develop and implement AIA's healthcare programs. The position involves working with medical and wellness suppliers to ensure the delivery of high-quality services and may include managing rehabilitation cases by assessing needs and developing recovery plans.

You will provide professional guidance and medical advice to product development, underwriting, and claims colleagues while exploring opportunities to improve workflows and build a supportive work environment. This is a chance to contribute to AIA's mission of helping people live healthier, longer, and better lives while advancing your career in a dynamic and supportive organization.

Responsibilities

  • Provide professional medical guidance and advice to product development, underwriting, and claims teams
  • Develop and implement AIA's healthcare programs in collaboration with medical and wellness suppliers
  • Manage rehabilitation cases by assessing claimant needs, developing rehabilitation plans, and arranging relevant services
  • Support underwriting decisions and resolve customer inquiries and claims
  • Explore opportunities to improve workflows and build a healthy work environment
  • Perform other related tasks as assigned to align with business policy and drive long-term business growth

Requirements

  • Technical medical expertise relevant to underwriting and claims
  • Strong understanding of healthcare programs and rehabilitation processes
  • Ability to provide professional guidance and training to colleagues
  • Experience in managing healthcare-related services for policyholders
  • Strong communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams

Nice to have

  • Experience in the insurance or healthcare industry
  • Knowledge of rehabilitation assessment methodologies
  • Project management skills for program development
  • Proactive approach to process improvement
  • Commitment to AIA's mission of improving community health

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