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Listing record updated: August 21, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.

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About the position

This role focuses on providing technical medical expertise to support underwriting decisions and resolve customer inquiries and claims. You will act as a key advisor, offering professional guidance and medical advice to product development, underwriting, and claims teams. Additionally, you will be responsible for developing and implementing AIA's healthcare programs while collaborating with medical and wellness suppliers to ensure high-quality service delivery for policyholders.

The position involves managing rehabilitation cases by assessing claimant needs, creating rehabilitation plans, and arranging necessary services. You will also explore opportunities to improve workflows and contribute to a healthy work environment. This is a chance to build a meaningful career while helping the community live healthier, longer, and better lives.

Responsibilities

  • Provide professional medical guidance and advice to product development, underwriting, and claims colleagues
  • Develop and implement AIA's healthcare programs
  • Collaborate with medical and wellness suppliers to support healthcare initiatives
  • Manage rehabilitation cases by assessing claimant needs and developing rehabilitation plans
  • Arrange relevant services for rehabilitation cases
  • Explore opportunities to improve workflows and build a healthy work environment
  • Perform other related tasks as assigned to align with business policy and drive long-term business growth

Requirements

  • Strong technical medical expertise
  • Experience in underwriting decisions and claims resolution
  • Ability to provide professional medical advice and training
  • Experience in developing and implementing healthcare programs
  • Strong collaboration skills with medical and wellness suppliers
  • Experience in managing rehabilitation cases
  • Strong organizational and problem-solving skills

Nice to have

  • Leadership skills
  • Excellent communication skills
  • Knowledge of PDPA policy
  • Experience in a similar healthcare or insurance role

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