Grab

We are seeking a data-driven and execution-focused Associate to join our Merchant Strategy & Operations team. This role sits at the intersection of commercial growth and operational excellence, serving as the central owner of key merchant app features. You will drive category assortment scaling and lead critical regional initiatives to maximize sales growth and platform selection. The position requires a builder's mentality with a sharp eye for operational efficiency and the ability to streamline processes across local teams. You will be responsible for optimizing merchant tool adoption and feature rollouts through close collaboration with Product and Tech teams. Additionally, you will actively track and build dashboards for key performance indicators, including SKU health, campaign ROI, and tool adoption rates, to provide actionable insights to leadership. This is an opportunity to work within Southeast Asia's leading superapp and impact millions of micro-entrepreneurs.

You will serve as a strategic consultant for retail and grocery partners, providing expert advice to support their business growth on the GrabMart platform. Your primary focus will be on executing business strategies that drive mutual value for both the partners and Grab. You will manage key partnerships by identifying priority accounts, structuring collaboration terms, and securing deals that align with overall company objectives. Additionally, you will collaborate closely with internal product and marketing teams to launch successful campaigns that enhance the partner's visibility and revenue on the platform. This role requires a proactive approach to business development and a deep understanding of the retail landscape. You will be responsible for building strong, long-term relationships with major brands, ensuring their needs are met while maximizing their impact on Grab's ecosystem. By leveraging internal data and market insights, you will design partnership models that are sustainable and scalable. Your ability to fuse business, strategy, finance, and legal concepts will be essential in leading complex, multi-faceted negotiations and closing high-value deals.

You will lead projects from the design phase of marketing packages, involving data analysis, package pricing, and the creation of go-to-market strategies. Your role requires designing operational processes, executing campaigns, and monitoring performance through dashboards and reports. You will collaborate closely with cross-functional teams, including Product, Marketing, Business Development, and Account Management, to ensure successful project delivery and merchant satisfaction. This position focuses on leveraging Grab's assets and demand generation tools to invent marketing packages that drive revenue. You will analyze merchant and customer data to identify growth areas and conduct experiments to validate package effectiveness. The role demands a strong blend of analytical skills, strategic thinking, and project management to translate complex data into actionable business insights.

You will lead critical projects focused on managing driver supply for Grab's delivery services. By leveraging data analysis and strategic planning, you will identify operational gaps and design comprehensive solutions to address them. Your role involves overseeing the rollout of new products and optimizing existing ones to ensure platform success. You will collaborate closely with local and regional teams to align initiatives with broader business goals. Your daily work will include experimenting with initiatives to optimize performance for GrabFood and GrabExpress verticals. You will analyze the results of your projects and communicate key findings to a wide range of stakeholders. The role requires the ability to connect insights from data with on-the-ground realities to make informed decisions. You will report to the Deliveries Marketplace Manager and work onsite in the Bangkok office.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

You will collaborate with cross-functional teams across Grab, including Country Business, Operations, Marketing, Engineering, and Product, to understand data requirements and identify key performance metrics. Your role involves delivering data-driven solutions tailored to the evolving needs of the Thailand market. You will report directly to an Analytics Manager and work onsite at the Grab office in Bangkok. You will take end-to-end ownership of medium-sized analytics projects, defining methodologies to ensure reliable, scalable, and reproducible solutions. You will contribute to analytics-wide frameworks and integrate operational and marketing workflows into established data solutions. Additionally, you will mentor junior analysts by sharing technical best practices and guiding problem-solving approaches to help them develop their analytical capabilities.

This role is responsible for driving operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. The manager will lead initiatives to optimize processes and leverage AI and automation to improve service quality and efficiency. The position involves partnering with regional teams to provide scalable, customer-centric solutions that support Grab's broader business growth and transformation agenda. The role requires leading complex customer resolution efforts, including executive escalations and high-sensitivity cases. The manager will oversee the enablement team focused on AI transformation and process excellence, as well as the commercial team responsible for telesales and inside sales performance. Strong governance is required to manage BPO partners and ensure cases are resolved with appropriate documentation and quality standards.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and business efficiency. You will lead day-to-day coordination with cross-functional teams, including Product, Marketing, Operations, Drivers, and Merchants, to drive demand growth initiatives. The position requires a strong blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional strategies, and oversee the end-to-end implementation of key projects to ensure competitive positioning and achieve P&L targets. Your day-to-day responsibilities will involve crafting growth and go-to-market strategies, tracking business performance, and conducting deep-dive analyses on churn, customer segmentation, and conversion funnels. You will scope advanced statistical analyses and predictive demand modeling while building compelling presentations to influence senior stakeholders. This role demands a start-up attitude, resilience, and a result-oriented mindset to navigate complex challenges and drive sustainable growth for the superapp.

This role serves as a strategic engine for GrabFood, bridging the gap between data analysis and business execution. You will lead cross-functional initiatives to drive platform growth, focusing on user segmentation and demand generation. The position requires a blend of advanced analytics and project management to optimize promotional strategies and manage budgets effectively. You will work closely with diverse teams to implement data-driven solutions that maximize business efficiency and achieve P&L targets. Your day-to-day work involves crafting growth strategies, forecasting budget spend, and conducting deep-dive analyses on customer behavior and market trends. You will design and manage promotional structures while tracking performance metrics to identify opportunities for improvement. The role demands a proactive approach to problem-solving and the ability to influence senior stakeholders through compelling presentations and clear insights.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and efficiency. You will lead day-to-day coordination across Product, Marketing, Operations, and Merchant teams to drive demand growth initiatives. The position requires a blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional structures, and forecast performance to ensure the team meets its P&L targets while maintaining a competitive market position. Your day-to-day work involves tracking business performance through churn analysis and customer segmentation. You will scope advanced statistical analyses and predictive demand modeling in collaboration with cross-functional partners. Additionally, you will build presentations to influence senior stakeholders and manage multiple projects from end to end, ensuring that strategic initiatives are implemented effectively and sustainably.