Agoda is hiring a Data Analyst to join the Global Service Verticals (GSV) Data Analytics team in Bangkok. The role delivers action-oriented analyses and recommendations to stakeholders, owning analytical projects from problem definition through data extraction, statistical analysis, and communicating findings to operational, marketing, product, and partner services teams. Typical projects include predictive modeling, customer segmentation, and dashboard design. The position is open to freshers up to four years of relevant experience. Candidates need a relevant bachelor's degree, SQL proficiency, expert Excel skills, strong problem-solving ability, business sense, and fluent English. Experience with R or Python and visualization tools such as Tableau is a plus. Relocation support is provided for international hires.
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Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.
Agoda is hiring an Associate Director of PPC Marketing to be based in Bangkok, with relocation provided, working on-site in a hybrid model (2 days WFH, 3 days in office). The role leads Agoda's global PPC marketing strategy and execution, combining programmatic optimization of volumes and margins with a strategic view of competitors, customers, hotels, and regulators. The position manages a team of pricing campaign managers and analysts and partners with senior management, marketing, and product teams, using price display tactics and machine learning algorithms.
This role involves growing the Flights business through data analysis, pricing experiments, performance marketing scaling, and strategic investment planning. The position requires a bachelor's degree in a quantitative field, strong numerical reasoning, and proficiency in Excel and SQL. The team is highly data-driven and focused on measurable marketing programs to improve customer lifetime value.
This role serves as a secondary point of contact for the Regional SIP CB team, translating requirements into local SOPs. The position involves performing daily volume reconciliation between local warehouse systems and regional dashboards to identify gaps. The employee will monitor SLA compliance for outbound parcels and ensure strict FIFO logic is followed to meet international shipping lead times. Key duties include developing tracking files using Advanced Excel/SQL and analyzing discrepancies in shipment statuses to drive root cause analysis.
This role is part of the Performance Marketing Team, a data-driven department focused on developing at-scale marketing programs to improve customer lifetime value. The Analyst will work on experimentation and optimization, analyzing vast amounts of data generated by experiments to develop predictive models. Responsibilities include building dashboards to track performance, deriving insights, and communicating recommendations to stakeholders. The position requires liaising with product teams to implement roadmap changes.
This role involves building and optimizing backend office tools for the Supply team to handle operational work. The specialist will identify and resolve operational issues, turning recurring problems into lasting process or tool fixes. The position requires optimizing workflows and collaboration with cross-functional departments to improve work movement between teams and markets. The role also entails designing and developing reporting, lists, and workflows for internal use using tools like Power Apps, Power Automate, SQL, and Python. Additionally, the specialist will drive end-to-end project initiatives from initial idea through final launch, taking ownership of outcomes and timelines.