This role involves overseeing operational processes for CBS, mCBS, and nCBS. The lead manages workflows to meet Service Level Agreements (SLAs) and handles backlog chasing. Responsibilities include optimizing manpower with the planning team to align with cycle times and hourly volume. The position requires acting as a leader to monitor staff performance using daily reports, coaching team members, and driving a culture of excellence. The role also entails reporting operational concerns and improvement procedures to management.
