CCTV Command Center (Contract) (SPX Express) - Operations - Bangkok

This role involves defining CCTV governance frameworks and monitoring standards. The position requires leading the CCTV Command Center team, managing vendors, and overseeing system performance. Key duties include monitoring ground operations via 24-hour surveillance, establishing preventive maintenance programs, and leading AI-enabled CCTV roadmap initiatives. The role also entails approving surveillance designs based on risk assessments and providing executive-level reporting on system performance.

Define CCTV governance framework, SOPs, and monitoring standards

Monitor ground operations through 24-hour CCTV surveillance

Provide executive-level reporting on surveillance performance

Lead new site CCTV setup and system upgrades

Approve surveillance design based on risk assessment

Establish preventive maintenance programs

Monitor uptime, recording functionality, and vendor SLA

Ensure CCTV system availability across critical sites

Lead AI-enabled CCTV roadmap and pilot testing

Define AI use cases aligned to fraud and security risk

Improve detection accuracy and reduce false positives

Lead CCTV Command Center team

Manage vendors and system performance

Provide ad-hoc security support as requested

Bachelor’s degree in any related field (IT or engineering is advantageous)

3+ years in CCTV / Physical Security Operations

Experience leading multi-site CCTV implementation

Experience with AI surveillance systems is advantage

Good communication skills in both Thai and English for coordination with related teams

Basic proficiency in G-suite and documentation/report writing